We're here to help
Need a hand using the website?
Our website's had a little makeover so we’ve put together a series of 'how to' videos to show you how things work, from booking flights and managing your booking to walking you through our new look Flying Club.
- Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
- Customer Relations: +86 21 61 361703 (Open Monday to Friday 9am - 5.30pm)
Send us a message
Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team.
Feedback and complaints procedure
We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.