Main Content

Help centre

We're here to help

Need a hand using the website?

Our website's had a little makeover so we’ve put together a series of 'how to' videos to show you how things work, from booking flights and managing your booking to walking you through our new look Flying Club.  

Tab Panel

If you haven't found what you're looking for on the site here's how you can get in touch:

Tab Panel

Call us

  • Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Full list of contact numbers

Send us a message

Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team. 

Customer Service hub

Tab Panel

Feedback and complaints procedure

We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.

Complaints procedure