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PASSENGER INFORMATION


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All the information you need about flying with us is right here, from travelling with children to travelling with animals; from baggage allowances to tax free allowances.

FLIGHTS BETWEEN MAURITIUS AND LONDON HEATHROW WILL CEASE ON 24 APRIL 2010

In the current economic climate we have to ensure that we maximise our flying programme and so are unable to continue this direct service.

We are in the process of contacting passengers, or their travel agents, who have made bookings for flights departing after 24 April 2010 to offer them a full refund, or flights with another carrier at the earliest opportunity. Passengers booked with Virgin Holidays will be rebooked on an alternative carrier.

We are very sorry for any inconvenience this situation may cause.


AIR CARRIER ACCESS ACT

Air Carrier Access Act
New information regarding the Air Carrier Access Act is available here.




BAGGAGE

Cabin crew bag
Will your suitcase fit on the plane?
What if your bags weigh more than your allowance?
Should you insure your baggage?

Discover the answers to all of your questions about baggage here

UNACCOMPANIED CHILDREN

Children sitting in seats laughing
Is your child flying unaccompanied with Virgin Atlantic?

Find out what to do and where to go.


AIRPORT CHECK IN

Airbus A340-600
Our check in facilities close 60 minutes prior to the scheduled departure times of our flights. If you fail to complete check in procedures by this time you will not be able to travel. We suggest you check in two and a half hours prior to your flight to allow for security and check in queues.

Find out where our check in facilities are located

BAGGAGE

Cabin crew bag
Will your suitcase fit on the plane?
What if your bags weigh more than your allowance?
Should you insure your baggage?

Discover the answers to all of your questions about baggage here

USE OF PEDS ONBOARD

Laptop lead
Some personal electronic devices haven't been allowed in the past as they may disrupt navigation systems. Well now there's been a change, as some manufacturers have started fitting their products with a flight safe option.

More information on PED use onboard.


CONNECTING FLIGHTS

Woman at airport
Passengers who have booked connecting flights that appear on the same ticket can be through checked with their baggage to their final destination.

Full information on requirements for connecting flights


UPGRADE YOUR SEATS

Premium Economy
If you have already booked your flight, there are many ways for you to upgrade your seat to Premium Economy or Upper Class.

Upgrade your seat.


HEALTH & VISA INFORMATION

Hands holding passport and travel documents
What injections do you need?
Do you need a visa?
Should you let Virgin Atlantic know about your nut allergy before flying?

Access the latest Health and Visa information

Find the answers to any inflight health concerns here


ADVICE TO BRITISH TRAVELLERS

BRITISH NATIONALS - If we can't find you, we can't help you!

Use the new LOCATE online service to tell us when you're abroad. If there is ever an emergency and you need to be contacted, we'll be able find you more quickly!


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'Lowest' for the cheapest fare or 'Flexible' to make changes to your ticket
Passengers aged 12-15 travelling alone must contact reservations to make a booking

Children must be aged 2-11 at the time of travel

Infants do not occupy a seat

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