If you think you have left something behind on one of our planes you can check if it has been found by e-mailing or calling the lost property department of the airport you arrived into using the addresses or numbers listed below.

Any lost property found on board our aircraft is taken off the plane by the Security Staff and passed to our lost property handlers who enter the details into a log and store the item for one calendar month from the day the aircraft arrives. Unless it is a perishable item which will be destroyed immediately. Items found in any of the Virgin Clubhouses are also passed to the local lost property handler

When you e mail our lost property service please give the following details
Full name
Postal Address
Contact Telephone Number
Flight Number and Flight Date
Seat Number (if applicable)
Full description of the item and the place where you think you left it

The lost property team will check if the item has been logged, if it has they will contact you to clarify if the item is yours and discuss how you want the item returned to you. There is a charge of £10 or local equivalent for this service plus the cost of postage/delivery, which will be collected by the lost property handler before the item is returned.

If the item has not been logged the lost property team will e-mail you within 5 days, there is no cost for this service.

Please contact the airport where your flight arrived (or the Clubhouse where you think you left the item)

UK
Heathrow
Tel: 0208 7457727 taking option 2
e-mail: heathrow.lostproperty@excess-baggage.com

Gatwick
Tel: 01293 503162
e-mail: gatwick.lostproperty@excess-baggage.com

Manchester
Tel: 0161 4896031
e-mail: manchester@excess-baggage.com

All other airports
Tel: 0844 209 7304

Lost property left behind in chauffeur driven cars - Upper Class Passengers
If you think you have left something behind in the complementary car taking you to or from the airport please contact our Upper Class Support team on 0844 412 4666. They will liaise directly with the car companies on your behalf.

We can provide you with an individual written confirmation that we have searched for the item you have described to us, for insurance purposes. Before requesting this from us you must check with your insurers first as this "confirmation of search", letter may not be sufficient proof of your loss. Our lost property handlers may charge for this service.