15. Partner terms and conditions
Please refer to the individual Partner pages for specific conditions relating to each Partner.
15.1. Partner Airlines
15.1.1. Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel.
15.1.2. Flying Club Partner Airlines will not accept postal delays or delays due to missing and/or incomplete information for claims made outside the six month claim period.
15.1.3. All reward flights are subject to the payment of applicable taxes, charges, fees and surcharges. The exact amount will be advised at the time of booking via your Customer Service Centre.
15.1.4. All reward flights with Partner Airlines are subject to availability. Virgin Atlantic Airways Limited will request the flights with the relevant Partner Airline and responses can take up to 48 hours. It is the member’s responsibility to check with Virgin Atlantic Airways Limited whether the Partner Airline flights have been confirmed.
5.1.1. Partner Airlines may limit the number of reward seats available on any flight and prohibit travel on certain days.
5.1.2. Partner reward flights, except for Virgin Australia, are only valid for round trip travel between the destinations specified by the reward Provider using the routes stipulated by the relevant reward Provider. Members can redeem one-way reward flights with Partner Airlines, however the full redemption levels as listed on our website will apply, unless specified on the Participating Company page
15.1.6. Rewards are not available on codeshare flights and redemptions for unaccompanied minors are not available on codeshare or Partner Airline flights.
15.1.7. Specific rules relating to each Partner Airline are located on the relevant Partner Airline page.
15.1.8. A minimum of 7 days’ notice is required to secure a reservation.
15.1.9. Date changes will incur a £30 change fee per person per change made and are subject to availability. Virgin Atlantic Airways Limited will re-request the flights with the relevant Partner Airline and responses can take up to 48 hours.
15.2. Hotel Partners
15.2.1. Miles may only be earned for full, corporate or rack rates, please check with the hotel at the time of booking. Your Flying Club account details must match the invoice name. Only one credit of Miles is available per room per stay unless otherwise stated and miles cannot be split between two or more Members. Please call Flying Club for further details.
15.3. Local Partners: Earning & Spending miles around the world
15.3.1. Rewards cannot be used in conjunction with any other special or promotional offer or discount and are non-changeable and non-refundable. Unless otherwise stated, all rewards are per person and do not include transport, meals, accommodation, taxes or insurance. Other Terms & Conditions may apply and should be checked at the time of booking. rewards are subject to availability and blackout dates may apply. Please refer to the individual Partner pages on our website for specific conditions relating to each local Partner.