Main Content

Help centre

We're here to help

Tab Panel

If you haven't found what you're looking for on the site here's how you can get in touch:

Call us

  • Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
  • Flight Information: +852 2181 8888
  • Flying Club: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Full list of contact numbers

Send us a message

Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team. 

Customer Service hub

Tweet us

If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter.

Go to our Twitter account Opens in new window

Tab Panel

Feedback and complaints procedure

We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.

Complaints procedure