Travelling with an assistant
We're here if you need us
Depending on your level of mobility or independence, you may need to travel with an assistant to ensure you have a smooth flight.
Your assistant must travel in the same class of cabin as you and they will be seated where’s best for you, either next to or directly in front or behind you. Please discuss your requirements with our Special Assistance team.
Occasionally we ask passengers with severe medical conditions to travel with a medically qualified escort.
Guidelines for medical escorts
Assistants that need to administer medication must be suitably qualified and will need to:
- Carry all necessary medication and equipment required during the flight.
- Carry appropriate identification and documentation and a medical kit to justify the purpose of their travel and to satisfy any security measures.
- Adequately secure and lock medical kit bags.
- Ensure medical equipment required during the flight is battery operated and cleared for use onboard prior to travel. Please see our information on carrying medical equipment onboard.
- Assist in the evacuation of their patient during an emergency situation.
If you would have severe difficulties in emergency situations we may ask you to travel with a safety assistant.
If you would need assistance with eating, medication or in the toilet during your flight, you should consider travelling with a companion who can help you. Our cabin crew are not permitted to provide this kind of assistance.
Our stretcher policy
No Virgin Atlantic aircraft carries a stretcher. Additionally, though our Upper Class seats convert to a fully flat bed, they can’t stay in flat-bed mode during take off and landing – so they can’t be used as stretchers.