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Online check in & My booking help

Booking reference numbers
A booking reference is a unique code specific to an individual reservation. It is also known as a Record/Booking Locator (or RecLoc), PNR Code, confirmation number or reference number. It can be found on your tickets, confirmation invoice or travel documentation.

Virgin Atlantic's booking reference is a six digit alphanumeric combination. E-tickets issued by Virgin Atlantic list this as a 'Booking Reference', which can  be found on the e-ticket receipt under 'Ticket numbers & Endorsements'. The number starts with 932 and is 13 digits long. Tickets issued by Virgin Atlantic will contain this code in the PNR Code box near the centre of the  ticket.

Virgin Holidays booking references
If you have purchased any holiday from Virgin Holidays, the reference can be found under "Airline Booking Reference". This can be found at the top of your holiday invoice.

Travel agent booking references
We also accept booking reference numbers issued by most travel agents. These appear as a six digit alphanumeric combination usually listed in your travel documentation, or available from your travel agent upon request.

If you cannot locate your reference or are having difficulty, please  contact our call centre on 0344 209 7310.

Entering names
When checking in online: If you have used a middle name(s) when making  your booking, you will need to add these to your first name in order to  retrieve your booking.

For example, John Robert Smith would be entered as:

First Name(s): JohnRobert
Surname: Smith