If you're travelling on a flight operated by Delta Air Lines, you can manage your flight by going to My Trips on the Delta website.
If you're flying with our partner Delta Air Lines, please head over to Delta Air Lines check in. If flying out of Havana or Varadero, please check in at the airport.
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If you have any health or mobility worries about your flight, you’ll find the information you need for a smooth journey right here.
If you need to request special assistance, we recommend contacting our dedicated Special Assistance department or your travel agent at least 48 hours in advance of your scheduled time of departure.
If you require assistance at the airport, you can contact Virgin Atlantic and our dedicated Special Assistance department or your travel agent.
Please contact us to let us know what assistance you require.
Our Special Assistance team will confirm with you verbally that your requests are entered in your booking. We do not provide written confirmation.
Tel: 0344 481 4455
TTY: 0344 209 0747
Fax: 0344 209 7373
Voice tel: 01293 747691
Opening hours
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Sunday and Christmas Closed
Email: Special_Assistance@fly.virgin.com
Calling from outside the UK? Have a look at our handy phone number list.
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