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Conditions of carriage

Article 2


2.1 General

Except as provided in Articles 2.2 and 2.4, these Conditions of Carriage apply as supplemented by Article 17 wherever we are the operator of your flight or where our Airline Designator Code appears in the 'carrier' box of your ticket.

2.1.1 For flights and services which are neither operated by us nor a code share flight, as defined in Article 2.3 below, we act solely as an agent for the operator of that flight or the applicable service provider. In addition to these Conditions of Carriage, each airline and supplier will have its own terms and conditions. You must read both these Conditions of Carriage and the terms and conditions of the relevant airline, available from us upon request, before you complete your booking with us.

2.2 Charter and package tour holiday operations

If your flight is performed as part of a charter agreement, these Conditions of Carriage will apply if they are included by reference or otherwise referred to in the charter agreement or your Ticket.

If your flight is performed as part of a package holiday contract with a third party these Conditions of Carriage apply to your flight, with the exception of those provisions dealing with refunds (which are dealt with by the third party).

2.3 Code shares

On some services we have arrangements with other carriers known as “code shares”. This means that even if you have a reservation with us and hold a ticket where our name or Airline Designator Code is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation whenever your reservation is made directly with us or, if made through an Authorised Agent, we shall try to make sure that the Authorised Agent gives you such information.

2.4 Overriding law

2.4.1 These Conditions of Carriage apply unless they are inconsistent with our Tariffs or applicable laws which apply to your contract of carriage, in which case such Tariffs or applicable laws shall prevail.

2.4.2 If any part of these Conditions of Carriage is invalid under any applicable law, the other parts shall remain valid.

2.5 Conditions prevail over policies and procedures

Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any policy or procedure we may have dealing with a particular subject, these Conditions of Carriage shall prevail.