Conditions of carriage
Fares, taxes, fees, charges, governments scheme costs and surcharges
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your Ticket for travel on the specific dates and itinerary shown in it. Should you change your itinerary or dates of travel, this may affect the fare to be paid.
While we strive to ensure that all published fares are correct, on rare occasions inadvertent mistakes are made, causing the display of incorrect fares to the public. In the case of a booking based on a mistaken fare, we reserve the right to either offer you to pay the difference between the advertised and actual price or cancel the Tickets purchased at the mistaken fare and provide a full refund of the purchase price.
Where a mistake in the fare was not reasonably obvious at the time of booking and a refund is requested, any reasonable, actual, non-refundable out-of-pocket expenses incurred in reliance upon the Ticket may also be refunded upon production of reasonable supporting information which may include but is not limited to suitable receipts demonstrating actual cost, purchase date, and proof of non-refundability.
We will not reimburse you for out of pocket expenses incurred after a purchase has been made where you (or the purchaser) knew, or reasonably ought to have known, that the published fare was a mistake.
For fares on travel to/from the U.S., all such cancellations and refunds will be made in strict compliance with the May 8, 2015 U.S. Department of Transportation enforcement policy on mistaken fares.
4.2 Taxes, fees, charges and government mandated scheme costs
Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport or other costs arising from our participation in a government mandated scheme (including, without limitation, the emissions trading scheme or similar scheme) (“Government Scheme Costs”) shall be payable by you. When you buy your Ticket, you will be advised of taxes, fees, charges and/or Government Scheme Costs not included in the fare, most of which will normally be shown separately on the Ticket.
The taxes, fees and charges imposed by government or other authority, the operator of an airport on air travel or Government Scheme Costs are constantly changing and can be imposed after you have made your booking, after the date of issue of your Ticket, and either before or after you have made full payment to us for your Ticket. If there is an increase in a tax, fee, charge or Government Scheme Cost applicable to your Ticket, where permitted by law and applicable regulations you agree to pay it.
Likewise, if a new tax, fee, charge or Government Scheme Cost is imposed or introduced even after you have made full payment to us and/or after the date of issue of your Ticket, where permitted by law or applicable regulations you agree to pay it.
Similarly, if any taxes, fees, charges or Government Scheme Costs which you have paid to us at the time of issue of your Ticket are abolished or reduced you will be entitled to claim a refund.
4.3 Exceptional Circumstances Surcharges
In exceptional circumstances, charges may be imposed by us which are not Government Scheme Costs, taxes, fees or charges levied by the government or by a third party which are not normally applicable to our operations (for example, but not limited to, insurance premium supplements or additional security costs triggered by terrorism). Where such charges relate to carriage of passengers, we shall (to the extent permitted by law and applicable regulations) be entitled to require you to pay, as fare surcharges, all such charges attributable by us to your carriage.
4.4 Credit Card Charges
Additional fees may be charged when you purchase your Ticket with a credit card. We will advise you of such fees at the time of booking, which are subject to change from time to time.
Fares, taxes, fees, charges and surcharges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or our Authorised Agent, at or before the time payment is made (for example, because of the non-convertibility of the local currency). At our discretion, we may accept payment in another currency.
4.6 Charges or surcharges imposed by us
If we make any changes to any of our own charges and surcharges applicable to your Ticket prior to you paying us in full for your Ticket such as, but not limited to, credit card charges (Article 4.5) or baggage charges (see Article 8), you agree to pay such increased charges, if applicable to you. We will not ask you to pay any such increases which come into effect after you have paid in full for your Ticket.