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Assistance if you are hearing impaired

If you're deaf or hearing impaired, we're here if you need us.

This page tells you about the assistance available for our hearing impaired passengers.

If you’re deaf or hearing impaired, our Special Assistance team and cabin crews are happy to help you with anything you might need on your journey.

 

What you'll find on this page:

Escorted travel

British Sign Language (on International Flights only)

Onboard entertainment

Contact the Special Assistance team

Escorted travel

If you’re travelling alone, the Special Assistance team can organise for you to be escorted through the airport and pre-boarded before other passengers if you would like this service, you will need to let the team know at least 48 hours before your flight.

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British Sign Language (on International Flights only)

We can also arrange for one of the cabin crew on your flight to have British Sign Language, if you need it. Just get in touch with the Special Assistance team as soon as you've booked, and please bear in mind this particular service can take up to 12 weeks to organise.

The best way to contact the Special Assistance team is via our online form; full contact details are listed at the bottom of this page.

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Onboard entertainment

To enjoy our onboard entertainment, such as movies, our aircraft carry neck loops, which work in conjunction with the 'T' switch on a hearing aid.

There is also a selection of captioned movies available throughout your flight.

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Contact the Special Assistance team

Contact form

Email: Special_Assistance@fly.virgin.com

Tel: 0344 481 4455

UK Minicom: 0344 209 0747

Fax: 0344 209 7373

Voice tel: 01293 747691

Opening hours

Mon - Fri 09:00 - 18:00 (UK local)

Bank holidays 09:00 to 17:00

Closed Weekends and Christmas

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