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We're here to help

Due to technical issues you may experience a delay in response to your correspondence with us. Please continue to complete the relevant online form and rest assured that we will be in contact as soon as possible. We apologise for any inconvenience this may cause.

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If you haven't found what you're looking for on the site here's how you can get in touch:

Call us

  • Reservations: +86 21 61 361777 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
  • Customer Relations: +86 21 61 361703 (Open Monday to Friday 9am - 5.30pm) 
Full list of contact numbers

Send us a message

Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team. 

Customer Service hub

Feedback and complaints procedure

We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.

Complaints procedure