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Online check in & My booking help

Booking reference

A booking reference is a unique code specific to an individual reservation. It can be found on your booking confirmation or travel documentation. Our booking reference is a six digit alphanumeric combination.

eTicket number

Your eTicket number will be 13 digits long. It can be found on your tickets and booking confirmation. Our partner airlines begin:

Virgin Atlantic – 932

Delta – 006

Air France - 057

KLM -  074

Virgin Atlantic Holidays booking references
If you've purchased any holiday from Virgin Atlantic Holidays, the reference can be found under 'Airline Booking Reference'. This can be found at the top of your holiday invoice.

Flight + Hotel booking references
If you booked your flight and accommodation together as a Flight + Hotel package you’ll find your 7 digit booking reference on your confirmation email. Manage your booking here        

Travel agent booking references
We also accept booking reference numbers issued by most travel agents. These appear as a six digit alphanumeric combination usually listed in your travel documentation, or available from your travel agent upon request.

Entering names
When checking in online: If you've used a middle name(s) when making your booking, you'll need to add these to your first name in order to  retrieve your booking.

For example, John Robert Smith would be entered as:

First Name(s): JohnRobert
Surname: Smith