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Special assistance

What to do if you need a little extra help while you travel.

This page helps you find out more about the different services we offer if you need special assistance during your journey, such as mobility assistance or medical help.

If you have health or mobility issues, our dedicated Special Assistance team will get you the help you need to make your journey as smooth as possible.

If you need to request special assistance, we recommend contacting our team at least 48 hours before your flight (or more if you are travelling with an assistance dog).


We're here to help

Here are some of the issues we offer assistance with:

How to contact the Special Assistance team

If you have a question for the team, you can complete our online form. Just find the Special Assistance box, complete your details and hit send. We'll respond to you as soon as possible.


Alternatively, you can contact us via one of the ways below: 


Tel: 0344 481 4455 (UK) / 1 888 747 7474 (US)

Fax: 0344 209 7373

Opening hours

Mon - Fri 09:00 - 18:00 (UK local)

Bank holidays 09:00 to 17:00

Closed Weekends and Christmas


Calling from outside the UK? Have a look at our handy phone number list.

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