Flexibility for impacted customers due to East Coast USA Winter Storm Fern

Travel Update: Winter Storm Fern – East Coast USA (24 - 26 January 2026)

We’re closely monitoring Winter Storm Fern, which is forecast to bring severe weather conditions across the East Coast of the USA from Saturday 24 to Monday 26 January. To ensure the safety and wellbeing of our customers and crew, we’re taking proactive steps to manage any disruption to our flying programme. As a result, some flights have been cancelled.

Customers affected by these cancellations will be rebooked onto alternative travel options, and our teams are available to support with any immediate needs.

Cancelled flights

The following flights have been cancelled as a result of the weather:

·         between Manchester (MAN) – Atlanta (ATL)

24 January - VS109 and VS110

·         between London Heathrow (LHR) – Washington (IAD)

24 January – VS21 and VS22

25 January – VS21 and VS22

·         between London Heathrow (LHR) – Boston (BOS)

25 January – VS157 and VS158           

·         between London Heathrow (LHR) – New York (JFK)

24 January – VS25

25 January – VS3, VS4, VS26, VS45, VS46, VS9, VS10 and VS25

26 January – VS26
 

If you’re affected by a cancelled flight

·         Customers whose flights have been cancelled will receive an email or SMS with information about their rebooking options.

·         Full details of our policy, including how to request a refund or explore alternative travel options, can be found here.

·         Customers who booked through a travel agent or third party should contact their travel provider directly to make changes or discuss options, as we’re unable to process changes for third-party bookings.

If your flight is still scheduled to operate

Some flights to and from the East Coast of the USA are currently still scheduled to operate between 24 and 26 January. However, local weather and airport conditions may still cause delays or disruption.

This includes services to and from the following cities:

·         New York (JFK)

·         Toronto (YYZ)

·         Boston (BOS)

·         Washington (IAD)

·         Atlanta (ATL)

Customers due to travel on these routes are covered by our disruption policy. This means changes to existing bookings can be made in advance, without needing to wait for a flight to be officially delayed or cancelled.

You can move your travel to another date, free of charge, up to Thursday 29 January 2026, subject to availability in the same cabin and route.

·         If the same fare is not available, a fare difference may apply.

·         If you'd like to change your origin or destination, we’ll do our best to accommodate — fare differences may apply.

·         All changes must be made before your original departure date.

If your flight is still scheduled to operate but you no longer wish to travel, a full refund is only available if permitted by your ticket rules. You can request a refund here.

For those flying on a different East Coast route with one of our partner airlines, alternative options may also be available. For more information, please contact our Contact Centre.

Contacting Us

To speak to our Contact Centre about making changes to your booking, you can find all contact details on our Contact Us page.

We’ll continue to monitor conditions and provide updates as they become available. For the latest flight status, please check here, and ensure your contact details are up to date in My Booking to receive real-time alerts.