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New route to Mumbai
Posted 21 May
Later this year, we're launching a new daily flight to Mumbai.
Flights will go on sale from Tuesday, 28th May and the first service will commence on 27th October.
Important information for our Flying Club members impacted by Jet Airways flight cancellations
Posted 18 April
We understand that Jet Airways has suspended their operations temporarily, we are offering our customers travelling with Jet Airways the options to rebook, reroute or refund their tickets. This applies to Virgin Atlantic ticketed bookings only.
Please note that your Jet Airways flights must have been booked and ticketed before 18 April 2019.
If your Jet Airways flight is cancelled and original travel date was between 11 April 2019 and 31 October 2019
if your Jet Airways flight is currently planned to operate and original travel date is between 11 April 2019 and 30 April 2019,
you have the option to:
Rebook to a later date
Take a Virgin Atlantic flight to your final destination at a later date, either on a direct flight or via a connecting flight with one of our codeshare partners. Travel can be rebooked within 14 days of original travel date, subject to availability of seats in the same cabin. These changes will be free of charge. If new travel date is outside of 14 days of original travel date, a fare difference will apply.
Reroute to an alternative Virgin Atlantic destination
Change to an alternative Virgin Atlantic destination, subject to any fare difference being paid but any change fee will be waived.
Refund of unused tickets if travel has not commenced
All refunds will be credited back to the original form of payment
For customers who booked directly with Virgin Atlantic, please call our flight disruption line on 0344 209 8711 in the UK, 1 800 108 3000 in India, or contact your travel agent.
Please check the status of your Jet Airways flight before you travel to the airport.
Flying further, together
Posted 15 April
Virgin Atlantic is thrilled to be partnering with Air France and KLM. Along with opening up a fantastic network of destinations that our customers can connect to, our Flying Club members will also have the opportunity to earn miles in more ways than ever before.
Air France serves more than 150 destinations in 78 countries worldwide, and our codeshare partnerships means our customers can connect through a range of airports in France and beyond.
KLM Royal Dutch Airlines is the oldest scheduled airline in the world still operating under its original name – and Virgin Atlantic are very proud to welcome such a prestigious partner. Having a codeshare partnership with KLM means our customers can connect through more than 80 European destinations to cities all around the world.
New London- São Paulo service
Posted 15 April
Marking our first move into South America, we’re excited to announce that in 2020, we’re launching a brand new daily, direct Virgin Atlantic service to São Paulo Guarulhos International Airport, Brazil. The 11hr 55 flight will operate on a Boeing 787 aircraft and offer Virgin Atlantic Upper Class, Premium and Economy Delight, Classic and Light.
São Paulo is the commercial capital of Brazil and one of the top 20 global economic cities. It’s also the largest city in the Americas (after New York) for multinational companies to have offices. Our new service aims to capitalise on the fast-growing Brazilian economy and allow us to offer even more choice as you fly around the world on business.
Posted 13 March
2019 is going to be our biggest year in Manchester yet. Brand new to our flying schedule will be a direct service to Los Angeles, three times a week from 31st May 2019 – perfect for holidays on the West Coast, as well as a fantastic hub to connect with Delta Air Lines® flights to other destinations. In fact, the Los Angeles service will provide the only one stop connecting flight to Hawaii from Manchester.
Flight + Hotel
Posted 28 February
Flying Club members can now spend miles on Flight + Hotel for the first time ever
- Virgin Atlantic Flying Club members are now able to spend miles on Flight + Hotel bookings using Miles Plus Money, with discounts starting from just 3,000 miles
- Additionally, members can now also spend miles on Flight + Car, Hotels and Car Hire products
- Members will earn 2 extra miles for every £1 spent on Flight + Hotel, Flight + Car, Hotels and Car Hire, in addition to the standard miles earned for a normal flight booking
Goodbye to Dubai
Posted 13 February
We’re sad to say that we’ve made the difficult decision to stop flying between Dubai and London from 31 March 2019. After a thorough review of our network and due to a combination of external factors, we’ve found the flying to Dubai is no longer economically viable.
Shai Weiss, Chief Executive Officer for Virgin Atlantic, said: “It‘s never an easy decision to withdraw a route, and we’d like to thank our customers and dedicated team in Dubai for their loyalty over the last 12 years. We’ll continue to offer daily flights between Dubai and London Heathrow until 31 March 2019, and will be sad to say goodbye to this fantastic city.”
Until the 31 March we’ll be continuing to operate daily flights between Dubai and London Heathrow as planned, with new bookings available until the last flight. Virgin Holidays will continue to provide holiday packages to Dubai. It offers an extensive range of hotels throughout the region and has launched the ‘v-hub’ arrival lounge at the Atlantis Dubai, allowing customers to truly kick off their holiday in style.
Changes to ESTA
Posted 13 February
US Customs and Border Protection have stated that due to changes in ESTA application processing, with immediate effect real-time approvals will no longer be available.
Citizens of participating Visa Waiver Program (VWP) countries traveling to the United States are strongly encouraged to apply for an ESTA at the time of booking their trip and no later than 72 hours prior to departure.
Applicants who apply on the same day of their flight's departure risk not having an approved ESTA prior to their scheduled departure. International travellers without an approved ESTA will not be authorised to board their flight.
Further information about the Visa Waiver Program and the ESTA process can be found on the US Customs and Border Protection website.
Today’s news: Virgin Atlantic, Stobart Group and Cyrus Capital confirm offer for Flybe
Posted 11 January 2019
You may see reports today that the Boards of Flybe and Connect Airways, a company bringing together Virgin Atlantic Limited, Stobart Group and Cyrus Capital, have announced that they have reached agreement on the terms of a recommended cash offer for Flybe.
Following which Connect Airways will acquire the entire issued, and to be issued, share capital of Flybe. Stobart Group will contribute Stobart Air and Propius, Stobart’s aircraft leasing business into Connect Airways Limited.
Flybe will continue to serve its loyal customers and communities across the UK and Ireland. In due course Flybe will be rebranded to Virgin Atlantic.
The Combined Group will offer customers the following benefits:
- Deliver more choice to customers by linking UK regions and Ireland to Virgin Atlantic’s extensive long-haul network through improved connectivity at Manchester Airport and London Heathrow
- Provide a strong foundation to secure the long-term future of Flybe, its customers and its people by leveraging the combined commercial, operational and functional expertise and scale of Virgin Atlantic and Stobart Group
- Utilise the strength of the Virgin Atlantic brand, and the offer of an enhanced customer experience in keeping with Virgin Atlantic’s heritage
- Provide the Combined Group with an enhanced presence at Manchester Airport , London Heathrow Airport, with the potential to grow further in London Southend Airport
We’re pleased to have this opportunity to partner with Stobart Group and Cyrus to bring Virgin Atlantic service excellence to Flybe’s customers. Together, we can provide greater connectivity to our extensive long haul network and that of our joint venture partners Delta Air Lines, at London Heathrow and Manchester Airport. In the near future, this will only increase, through our expanded joint venture partnership with Air France-KLM.
The offer is now subject to approval by the Flybe shareholders, sanction by the court and regulatory approvals among other conditions. We’ll be sure to keep you up to date with any progress with the offer.
More treatment rooms at JFK Clubhouse
Posted 10 January 2019
Our customers flying through New York JFK told us they’re more interested in the spa services than the hair styling services on offer at the Clubhouse. So we’re closing our hair salon and adding more treatment rooms. Our hair salon at our London Heathrow Clubhouse will still be waiting if you need a trim. And don’t forget, you can use your miles to pay for spa services in all our Clubhouse Spas.
Even more choice to New York
Posted 23 December
We're adding an additional flight to New York for Winter 2018/19.
We love flying to the city that never sleeps so much, that we're adding an extra flight to New York JFK from London Heathrow this winter.
Until 30 March 2019 the VS153/4 will be in operation. Departing LHR at 12.55 and arriving in JFK at 16.10, this means you now have even more choice when flying to New York.
Delta's new Edinburgh to Boston service
Posted 10 December
Delta will double its flights from Edinburgh in summer 2019 by adding a new service to Boston’s Logan International Airport from 24 May. Complementing the existing daily service to New York-JFK, the seasonal Boston route will offer customers more travel options from Edinburgh to the United States, with two flights every day during the peak summer months.
Delta has scheduled a 163-seat Boeing 757-200ER aircraft between Edinburgh and Boston, offering 16 fully flat-bed seats in the Delta One business class cabin, in-seat entertainment for every passenger, Wi-Fi access and free mobile messaging.
Virgin Atlantic and Delta will jointly offer up to 25 weekly flights from Scotland to the U.S. in summer 2019 - 25% more than 2018. The airlines’ shared network includes:
- Daily flights from Edinburgh to Boston and New York-JFK, operated by Delta.
- Daily service from Glasgow to New York-JFK, operated by Delta.
- Up to four weekly flights from Glasgow to Orlando, operated by Virgin Atlantic.
One look and you’re on your way
Posted 13 November
Delta Air Lines is co-launching the first biometric terminal in the US at Maynard H. Jackson International Terminal (Terminal F) in Atlanta. Beginning late this year, customers flying direct to an international destination have the option of using facial recognition technology from curb to gate, transforming the customer journey with a seamless travel experience through the airport. Why not try it next time you fly with Delta from Atlanta?
More South Africa, more often
Posted 19 September
We’re thrilled to announce a second daily service between London Heathrow and Johannesburg. The new flights are on sale now, and will take to the skies from 28 October 2018. They’ll be operated by our fabulous Boeing 787-9 aircraft, with our latest cabin interiors and inflight entertainment, as well as WiFi on every flight.
Virgin Group and Virgin Atlantic announce their intention to launch a new Virgin loyalty programme, powered by the currency of Virgin Atlantic’s Flying Club
Posted 20 August
Today we’re announcing the intention for the Virgin Group and Virgin Atlantic to launch a new Virgin-wide loyalty programme, with unique and differentiated reward opportunities, to reward customer loyalty across Virgin branded companies.
More Boston, more often
Posted 19 July
Bring on 2019! We’re thrilled to announce a second daily service between London Heathrow and Boston from 31st March 2019. The new flight will leave London Heathrow later in the evening at 8.30pm, arriving at 11pm. Returning to London, it will depart Boston at 8.30am in the morning, arriving into Heathrow at 8.10pm. These new services will give customers lots more choice on the best timings for their trip, whether for leisure or business. It also means there’ll be over 180,000 additional seats between London and Boston every year – lots of chances to discover ‘Beantown’.
Posted 19 July
We’re so excited to announce that 2019 is going to be our biggest year in Manchester yet. Brand new to our flying schedule will be a direct service to Los Angeles, three times a week from 26th May 2019 – perfect for holidays on the West Coast, as well as a fantastic hub to connect with Delta Air Lines® flights to other destinations. In fact, the Los Angeles service will provide the only one stop connecting flight to Hawaii from Manchester.
We’re also doubling our services to Las Vegas, and will be flying there four times a week from 25th May 2019. There’ll also be an additional third weekly service to Boston, and we’re adding larger 747 aircraft on our flights to Atlanta and Barbados to increase capacity.
With more than 20 years flying out of Manchester, we can’t wait to make this the best year ever for our favourite Northern city.
Family travel made easy
Posted 19 July
We’ve made travelling with kids even simpler for you. You can now book infant travel online at the same time as booking the rest of the family, rather than calling our contact centre.
We know going on holiday as a family is brilliant, but can also be stressful. That’s why we do everything we can to make your journey great and keep the little ones happy, so you can sit back and enjoy yourself. If you’re travelling with a baby, we’ve got cots, we can warm milk for you or provide baby meals, plus we have changing facilities on board. For older tots, we have meals for even the fussiest kids, drinks and snacks on hand when needed, and hours of fantastic inflight child-friendly entertainment and games. Boredom is banned!
You’re welcome to bring one fully collapsible pushchair and a car seat, in addition to your free checked baggage allowance. Car seats can be used onboard (in Economy only) if they meet the necessary requirements.
Pushchairs can be checked in or used up until the boarding gate, after which they will be put in the hold. Once we land we’ll have your pushchair ready outside the aircraft doors, whenever possible.
Afternoon Tea by Eric Lanlard
Posted 19 June
Virgin Atlantic is excited to announce a brand new partnership with celebrity chef and master pâtissier Eric Lanlard. Eric has created a series of bespoke afternoon teas for the London Heathrow Clubhouse and for Upper Class, Premium, and Economy cabins on all day flights worldwide.
Eric will be bringing his award winning culinary experience to the Virgin Atlantic Heathrow Clubhouse, serving afternoon tea between 3pm and 5.30pm daily. This latest addition to the Clubhouse menu can be enjoyed with a pot of tea or Lanson rose champagne and will be served on a bespoke stand filled with items including:
- Prosciutto, sunblushed tomato and rocket on a stone baked Campagne brown roll
- Smoked salmon, cream cheese and dill mint mini croissant
- Broccoli, goat’s cheese and cress savoury tart
- Homemade plain and sultana scones with strawberry preserve, lemon and clotted cream
- Eton mess verrine with strawberry coulis
- Apple and blackberry cake
- Dark chocolate brownie with salted caramel sauce
Across all three cabins, you'll also get the chance to sample Eric’s signature afternoon tea when flying on day flights. Launching this summer, the 38,000ft high tea will feature handmade sandwiches, scones and an assortment of macarons. This new afternoon tea joins a host of food and drinks already available to you.
Miami Terminal Move
Posted 29 April
All Virgin Atlantic customers now travelling out of Miami International airport will need to arrive at Concourse H, between doors 24 and 25. You'll find the Virgin Atlantic desks on Level 2 of Concourse H, South Terminal.
Upper Class and Gold card customers will be able to use the Delta Sky Club lounge just after security, at Concourse H.
Posted 21 April
We’ve collaborated with esteemed British scent designer and candle chandler Rachel Vosper to design a bespoke scent to elevate the customer experience on the ground. The unique fragrance embodies warm and exotic notes inspired by the airline’s top destinations, and will be present at various points throughout the Virgin Atlantic experience to inspire feelings of adventure and relaxation.
When designing the fragrance, Rachel carried out a number of workshops and blind tests with people from across the business. She focused on balancing top, middle and base notes, approaching it in much the same way as a winemaker would. Using only the finest European sourced ingredients, Rachel employed traditional methods in her Belgravia boutique, which help to maximise the scent’s longevity. The chosen fragrance was selected as a favourite and the one that most represented our business by 80% of those who participated.
The unique scent of AIR is currently being rolled out to enjoy at check-in, airport gates, Clubhouses and upon boarding your Virgin Atlantic flight. You can also pre-order the candle online at www.retailtherapyshopping.com from 19th March as well as purchase at the Virgin Atlantic Clubhouses and on-board duty free. The candles are priced at £30 and come in a ribbon-bound handmade gift box.
More choice to India and beyond
Posted 9 April 2018
We’re really excited to announce that we’re expanding our codeshare relationship with Jet Airways to include seven new destinations in India, as well as some further Southeast Asian destinations*. This will give you more opportunities to earn Flying Club miles whilst explore this exciting and varied region.
You’ll now be able to book through Virgin Atlantic to fly to Amritsar, Kochi, Ahmedabad and Jaipur via Delhi (travelling on Virgin Atlantic or Jet Airways aircraft), and to Goa, Kochi, Ahmedabad, Thiruvananthapuram, Jaipur and Calicut connecting via Mumbai (on Jet Airways only). This means far more choice in terms of the city, airline and flight times.
We’ll also be enhancing our network presence in both Hong Kong and Singapore, with options via both Delhi and Mumbai. As well as this, we’ll add Colombo to our virtual network for the first time by putting our code on Jet Airways’ Mumbai-Colombo services.
Virgin Atlantic unveil three new ways to fly
Posted 17 March 2018
We’ve just announced the launch of three new ways to fly economy as part of a multi-million pound investment in the cabin for the 21st century traveller.
Recognising that one size doesn’t fit all, from spring 2018 we’ll introduce ‘Economy Delight, ‘Economy Classic’ and ‘Economy Light’ tickets. The three new ways to fly will allow customers like you to choose the product that suits their budget and travel style – but never compromise on inclusive food and drink, unrivalled service, and inflight entertainment.
As always, our Flying Club members will earn lots of lovely miles and tier points on these services – and there will be some new benefits for you, too. Find out more below.
Changes to our limo service
Posted 01 February 2018
We’re made a few changes to Upper Class ground transportation offering. From 24 January, some of our Upper Class customers will need to book their chauffeur car service via our preferential rates, as it may not be included as part of their booking anymore. Only customers with a certain booking class (J, C or D) will be offered the complimentary chauffeur car service.
Other Upper Class bookings (I and Z class) will be able to add on a chauffeur car via our preferential rates at the ‘My booking’ section on virginatlantic.com, or through their travel agent.
Our chauffeur driven car will take you straight through to the Upper Class Wing at Heathrow or drop you off just outside check in at Gatwick. When you arrive at the Upper Class Wing, you can whizz through our Private Security Channel, skipping the queues and enjoy a seamless, stress free journey direct from car to Clubhouse.
Your Virgin Atlantic experience starts as soon as we pick you up.
Around the world with Virgin
Posted 01 February 2018
We're thrilled to announce our new codeshare agreement with our sister airline Virgin Australia.
You can now book with Virgin Atlantic to travel all the way to Australia. Take off from London Heathrow, then connect Los Angeles (for Sydney, Melbourne or Brisbane) with Virgin Australia and earn Flying Club miles for the whole journey.
This means you can now, quite literally, travel around the world purely on Virgin airlines. One booking, one check in, one bag drop. A seamless experience with the fabulous Virgin service you know and love.
We offer up to three daily flights between London Heathrow and Los Angeles.
Virgin Australia has 18 services per week from Los Angeles to Sydney, Melbourne or Brisbane.
Win a week’s car hire
This competition is now closed.
Congratulations to our latest Flying Club winners!
Remember, this could be you next time; all you need to do is enter our fantastic competitions and keep your fingers crossed.
- 100,000 Flying Club miles with Tesco Clubcard February Prize Draw. Well done to:
- 4 tickets per winner to see a VIP screening of the new Disney's Mary Poppins Returns at The May Fair, London. Well done to:
- 2 flights to Los Angeles, a stay at The Garland hotel and a unique cooking experience with Donal Skehan for two. Well done to:
- 2 Economy Classic flights to New York, a stay at The Moxy hotel and a unique mixology class at the amazing Employee Only bar. Well done to:
- 55,000 Flying Club miles. Well done to:
- A mixed case of Virgin Wines worth £177. Well done to:
- A Luxury Wine & Cheese Tasting Experience from Virgin Experience Days. Well done to:
- Return flights to a #OneDay Virgin Atlantic destination of choice. Well done to:
Geoff and Jeanette Hall
- A year's supply of Srixon golf balls. Well done to:
- Tickets to the Silverstone F1 Grand Prix. Well done to:
- A VIP trip to London to see Aladdin. Well done to:
- A trip to New York. Well done to:
- A VIP shopping experience at Chic Outlet’s Bicester Village. Well done to:
- An exclusive party for twenty friends at Hamleys toy store on Regent Street in London. Well done to:
- A two night stay for two at Gleneagles with a superb three-course dinner and full Scottish breakfast each morning. Well done to:
- A weekend stay at any DoubleTree by Hilton and a pair of premium tickets to The Luna Cinema. Well done to:
- Red and Silver Flying Club birthday competition winners. Each won Premium return flights to New York and 3 nights in NYC Renaissance hotel for two. Well done to:
- Gold Flying Club birthday competition winner, won two Upper Class return flights and a week on Richard Branson's Necker Island.Well done to:
- Two Economy return flights to Chicago and two nights at Virgin Hotels Chicago. Well done to: