We're here to help
Due to technical issues you may experience a delay in response to your correspondence with us. Please continue to complete the relevant online form and rest assured that we will be in contact as soon as possible. We apologise for any inconvenience this may cause.
Before you book
Prepare to fly
Claims and refunds
If you haven't found what you're looking for on the site here's how you can get in touch:
- Reservations and Customer Service: 0344 874 7747 (Open 24/hours day)
- Flight Info: 0344 209 7770
- Flying Club: 0344 412 2414
- Cargo Reservations: 0344 209 8300
- Special assistance: 0344 481 4455 (Open Monday to Friday, 9am - 6pm and bank holidays)
Send us a message
Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team.
If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter.
Feedback and complaints procedure
We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.