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Make a change
Impact of Covid-19
If your travel plans have been impacted by Covid-19 please look at our flexible rebooking polices as these give you additional options above our normal polices
If you booked direct and you need to make a change to your booking, send us a message or give us a call.
For bookings made with another website or travel agent, you'll need to go through them. You'll find contact options below, including Virgin Holidays.
Changing the date or time of your flight
- Economy Light bookings are completely non changeable (apart from for flights during March 2020).
- There’s usually a fee to change your flight date or time, which varies depending on your ticket and the type of amendment.
To give you an idea, if you booked direct the minimum fee is around £150 per person for flights departing the UK, or £30 per person plus any difference in taxes if you bought your flight with Flying Club miles (not applicable to upgrades). Fees may vary for indirect bookings.
New flights will be subject to today's availability and prices.
Changing the name on your ticket
- You can’t transfer your ticket to another person, so if someone else is flying, they’ll need to buy a new ticket.
- For small name changes (like if you've legally changed your name, or there’s a spelling mistake in your name on your ticket) we’ll change that for free.
- It’s common to see your first name and last name the wrong way round, joined together or incomplete on your booking/ticket. Don’t worry, this often happens if you book through a third party or travel agent and won’t cause you any problems at check in or boarding.
Who to contact
If you booked your flight direct with Virgin Atlantic, please contact us below via Whatsapp, text or phone.
For changes to Virgin Holidays bookings:
Call +44 (0) 344 739 6300
For Flight + Hotel bookings:
Call +44 (0) 0344 557 5850.
And if you booked through a third party or travel agent, please contact them to amend your booking.
Booked direct? Get in touch
Use our new WhatsApp service. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile.
Give our team a call on +44 (0)344 874 7747, 24 hours a day / 7 days a week.
Outside of the UK? Our International contact numbers are here.
Looking to cancel?
If you’re not flying any more and have a non refundable ticket (most types aren’t refundable) you will still be entitled to a refund of some of the taxes. The same rules apply with regards to who to contact.
You’ll find more info about making changes to your booking in article 7 of our conditions of carriage.