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Medical conditions

Medical clearance

If your fitness to travel is in doubt, you may need to check your doctor is happy for you to fly.

We want you to be as comfortable as possible on your flight, and medical clearance ensures your doctor is satisfied you’re able to take your journey as planned. It’s covered by clause 7.2 of our Conditions of Carriage.

 Doubt concerning your fitness to travel could be due to:

  • A pre-existing medical condition
  • An unstable medical condition
  • Requiring oxygen onboard your flight (read more about onboard oxygen)
  • A recent illness, injury, surgery or hospitalisation
  • Intention to seek treatment overseas
  • A contagious disease

To help us make a decision on your fitness to fly, we may ask you to complete a medical information form. You can download this form below.

If you're not sure whether you need clearance or not, or you need more information about getting clearance, please give our Special Assistance team a call on 0344 412 4455.

Communicable diseases

We’re naturally keen to prevent our passengers from falling ill, so have guidelines for travelling with certain conditions.

If you’ve been unwell in the weeks before your flight, call our Special Assistance team on 0844 412 4455 to check if you’ll be OK to fly.

As the following illnesses can be contagious, we’ve put together some guidance on when you can travel with them. If you are unsure, please contact our Special Assistance department so your individual case can be assisted and supported.

Guidance on when you're usually able to travel

Illness When can you travel?
Chickenpox 7 days after the last crop of spots providing the spots have crusted/scabbed over and the passenger feels well and has no fever
Cholera When your symptoms have settled, you feel well enough to travel and the public heath authority in your destination country agrees you are fit to travel
Hepatitis A When you feel well enough to travel
Measles 5 days after the rash first appeared
Mumps 8 days after the swelling began. You must feel well and have no fever
Rubella 5 days after the rash first appeared
Shingles If lesions are covered with a dressing. You must be well with no fever and any pain must be well controlled
Tuberculosis If medical evidence proves you are not infectious
Whooping cough Please contact Special Assistance for further advice
Yellow fever Please contact Special Assistance for further advice
Flu Once your symptoms have resolved

As long as you feel well enough to fly, it’s fine for you to travel with these conditions:

  • Hepatitis B or C
  • Dengue fever
  • Viral meningitis
  • Malaria

Pregnancy and flying

As long as you haven’t experienced any complications during your pregnancy, you can fly until your 28th week without needing to tell us. Beyond the 28th week, you’ll need to take note of the guidelines below.

Single pregnancy

If you're expecting one baby and want to travel between your 28th and 36th weeks, we’ll need you to travel with a certificate from your doctor. The certificate should state that you have had no complications and your estimated delivery date. We don’t need to see this in advance, but it might be asked for at the airport or onboard. Travel may be delayed or denied if you do not have this if asked.

It's important to remember to include your return travel within these dates.

After your 36th week, you mustn't fly unless there are mitigating circumstances - which you can find listed below.

Multiple pregnancy

If you're expecting more than one baby and want to travel between your 28th and 32nd weeks, again you'll need to travel with a doctor's certificate stating you've had no complications and your estimated delivery date. Travel may be delayed or denied if you don't have your certificate available if asked.

You mustn't fly after the end of your 32nd week. Please do remember to include your return travel date in this time frame.

Travelling after the cut-off date

For travel after the 36th week for single pregnancies, or after the 32nd week for multiple pregnancies, we can only carry you for urgent medical or compassionate reasons, and only on approval from our medical advisors.

We may also ask that a suitable medical attendant accompany you. Please contact our Special Assistance team on 0844 412 4455 for more details.

Contact our Special Assistance team

You can call our Special Assistance team on 0344 412 4455 if you need to discuss this information in more detail, or if you need to let us know about:

  • A complicated pregnancy
  • A recent Caesarean Section delivery
  • A recent miscarriage.


We’re alert to the dangers of serious allergies.

If you have any kind of allergy, simply follow these guidelines for a safe and comfortable flight:

  • If you have an allergy that could result in an anaphylactic reaction you should carry your medication, such as antihistamines or an Epi-Pen, in your hand luggage. Check our information on bringing medication onboard.
  • If you’ve had an allergic reaction in the last 30 days, call our Special Assistance team on 0344 481 4455.
  • If you need a specific meal, take a look at our dietary requirements information and make sure you let us know at least 24 hours before your flight. If you require a Kosher meal, please contact us at least 48 hours before.
  • Just in case we can’t meet your dietary requirements, we recommend you bring your own snacks onboard.

Our nut policy

Peanuts are never knowingly included in any of our meals. However our meals are not produced in a nut-free environment so may contain traces.

All other nuts may also be served on our flights to other passengers as part of the menu ingredients and/or the snack service, in any cabin. We also can’t stop other passengers from bringing (or eating) their own food onboard, which may include nuts.

In view of the above, we strongly encourage passengers to take all necessary precautions to prepare for the possibility of inadvertent exposure.

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