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Hong Kong Lounge relocation notice
Posted 10 December 2018
We're excited to let you know that our HKG lounge has been relocated to Plaza Premium First Lounge.
The Plaza Premium First Lounge is located at level 6, near Gate 1 at Hong Kong International Airport. The new lounge brings you an all-inclusive personalized services, distinctive dining experience as well as comforted surrounding atmosphere.
Customers can enter the lounge 4 hours prior to departure time (8pm). It offers a space to relax and refresh themselves before the flight.
Services and facilities include:
- Lounge seating
- Food & beverages
- A la carte dining
- Whiskey Experience
- Massage Services^
- Newspapers and magazines
- Charging facilities
- Free WiFi
- TV Channels
- Flight Info
- Shower facilities
If you have any queries please contact your Virgin Atlantic Account Manager directly.
* Complimentary selected premium alcoholic drinks, hot and cold beverate at the Aerobar.
^ 10 minute complimentary neck and should massage (subject to availability).
Virgin Group and Virgin Atlantic announce their intention to launch a new Virgin loyalty programme, powered by the currency of Virgin Atlantic’s Flying Club
Posted 20 August
Today we’re announcing the intention for the Virgin Group and Virgin Atlantic to launch a new Virgin-wide loyalty programme, with unique and differentiated reward opportunities, to reward customer loyalty across Virgin branded companies.
Expanding Services from Manchester
Posted 19 July
We’re excited to announce that we’re increasing the number of flights we operate from Manchester. From March 2019 we’ll be offering customers a new direct service to Los Angeles and will be doubling the number of flights we offer to Las Vegas. This increase will make 2019 our biggest ever year flying from the city with up to six daily departures.
The new route to Los Angeles, coupled with the increase in services to both Boston and Las Vegas means we’ll be offering customers up to 14,000 seats a week directly from Manchester to the USA and Caribbean.
A number of our routes, including both New York and Atlanta, will now operate on our Boeing 747’s, the largest in Virgin Atlantic’s fleet. This means even more of our customers from the North West will be able to take advantage of one stop connections to over 200 US destinations, in partnership with Delta Air Lines.
Our partnership with FlyBe also ensures customers from across UK regions have opportunity to connect through Manchester, truly securing the airport as a significant base for us.
Enhancements to our flying programme in 2019 will include:
- A new route to Los Angeles, operating three times weekly (commencing 22 May 2019)
- Doubling our services to Las Vegas, growing from twice a week to four times a week (from 31 March 2019)
- Increasing our Boston service to three times a week (from 22 May 2019)
- Our daily New York and Atlanta services will operate principally on a Boeing 747, with seat capacity of 455 per flight
Family travel made easy
Posted 19 July
We’ve made travelling with kids even simpler for you. You can now book infant travel online at the same time as booking the rest of the family, rather than calling our contact centre.
We know going on holiday as a family is brilliant, but can also be stressful. That’s why we do everything we can to make your journey great and keep the little ones happy, so you can sit back and enjoy yourself. If you’re travelling with a baby, we’ve got cots, we can warm milk for you or provide baby meals, plus we have changing facilities on board. For older tots, we have meals for even the fussiest kids, drinks and snacks on hand when needed, and hours of fantastic inflight child-friendly entertainment and games. Boredom is banned!
You’re welcome to bring one fully collapsible pushchair and a car seat, in addition to your free checked baggage allowance. Car seats can be used onboard (in Economy only) if they meet the necessary requirements.
Pushchairs can be checked in or used up until the boarding gate, after which they will be put in the hold. Once we land we’ll have your pushchair ready outside the aircraft doors, whenever possible.
Stay connected in the air for free
Posted 21 June
When you fly Virgin Atlantic Upper Class or Premium to London this summer, you can enjoy free WiFi – our treat. You can work, browse the web, message friends or post to social media, all with no extra charge. All you have to do is book to travel between 1st July – 31st August 2018.
Give our customer centre a call on (+852) 2532 3000 to book your Upper Class or Premium flight now, and you’ll receive your exclusive voucher code via email once your booking is confirmed.
Call (+852) 2532 3000 to book
Afternoon Tea by Eric Lanlard
Posted 19 June
Virgin Atlantic is excited to announce a brand new partnership with celebrity chef and master pâtissier Eric Lanlard. Eric has created a series of bespoke afternoon teas for the London Heathrow Clubhouse and for Upper Class, Premium, and Economy cabins on all day flights worldwide.
Eric will be bringing his award winning culinary experience to the Virgin Atlantic Heathrow Clubhouse, serving afternoon tea between 3pm and 5.30pm daily. This latest addition to the Clubhouse menu can be enjoyed with a pot of tea or Lanson rose champagne and will be served on a bespoke stand filled with items including:
- Prosciutto, sunblushed tomato and rocket on a stone baked Campagne brown roll
- Smoked salmon, cream cheese and dill mint mini croissant
- Broccoli, goat’s cheese and cress savoury tart
- Homemade plain and sultana scones with strawberry preserve, lemon and clotted cream
- Eton mess verrine with strawberry coulis
- Apple and blackberry cake
- Dark chocolate brownie with salted caramel sauce
Across all three cabins, you'll also get the chance to sample Eric’s signature afternoon tea when flying on day flights. Launching this summer, the 38,000ft high tea will feature handmade sandwiches, scones and an assortment of macarons. This new afternoon tea joins a host of food and drinks already available to you.
Winners at the TripAdvisor Travellers Choice™ awards
Posted 29 April
Virgin Atlantic has announced it has been recognized as a winner in the 2018 TripAdvisor Travelers’ Choice™ awards for airlines. Coming out on top in the Best Premium Economy category, Virgin Atlantic has beaten off stiff competition from some of the world’s biggest carriers.
Craig Kreeger, CEO of Virgin Atlantic said: “Innovation to improve the experience for our customers is at the heart of what we do. We were the first airline to introduce Premium Economy over 25 years ago and it’s clear that it’s still just as loved now than it was then. We’re continually investing in all cabin s and we recently unveiled the biggest change to our Economy cabin in over a decade with three new Economy products – Economy Light, Economy Classic and Economy Delight - offering more choice for our customers than ever before.”
The Travelers’ Choice awards for airlines recognize the carriers that exceed passenger expectations and receive top marks from travelers.
Posted 21 April
We’ve collaborated with esteemed British scent designer and candle chandler Rachel Vosper to design a bespoke scent to elevate the customer experience on the ground. The unique fragrance embodies warm and exotic notes inspired by the airline’s top destinations, and will be present at various points throughout the Virgin Atlantic experience to inspire feelings of adventure and relaxation.
When designing the fragrance, Rachel carried out a number of workshops and blind tests with people from across the business. She focused on balancing top, middle and base notes, approaching it in much the same way as a winemaker would. Using only the finest European sourced ingredients, Rachel employed traditional methods in her Belgravia boutique, which help to maximise the scent’s longevity. The chosen fragrance was selected as a favourite and the one that most represented our business by 80% of those who participated.
The unique scent of AIR is currently being rolled out to enjoy at check-in, airport gates, Clubhouses and upon boarding your Virgin Atlantic flight. You can also pre-order the candle online at www.retailtherapyshopping.com from 19th March as well as purchase at the Virgin Atlantic Clubhouses and on-board duty free. The candles are priced at £30 and come in a ribbon-bound handmade gift box.
More choice to India and beyond
Posted 9 April 2018
We’re really excited to announce that we’re expanding our codeshare relationship with Jet Airways to include seven new destinations in India, as well as some further Southeast Asian destinations*. This will give you more opportunities to earn Flying Club miles whilst explore this exciting and varied region.
You’ll now be able to book through Virgin Atlantic to fly to Amritsar, Kochi, Ahmedabad and Jaipur via Delhi (travelling on Virgin Atlantic or Jet Airways aircraft), and to Goa, Kochi, Ahmedabad, Thiruvananthapuram, Jaipur and Calicut connecting via Mumbai (on Jet Airways only). This means far more choice in terms of the city, airline and flight times.
We’ll also be enhancing our network presence in both Hong Kong and Singapore, with options via both Delhi and Mumbai. As well as this, we’ll add Colombo to our virtual network for the first time by putting our code on Jet Airways’ Mumbai-Colombo services.
Virgin Atlantic unveil three new ways to fly
Posted 17 March 2018
We’ve just announced the launch of three new ways to fly economy as part of a multi-million pound investment in the cabin for the 21st century traveller.
Recognising that one size doesn’t fit all, from spring 2018 we’ll introduce ‘Economy Delight, ‘Economy Classic’ and ‘Economy Light’ tickets. The three new ways to fly will allow customers like you to choose the product that suits their budget and travel style – but never compromise on inclusive food and drink, unrivalled service, and inflight entertainment.
As always, our Flying Club members will earn lots of lovely miles and tier points on these services – and there will be some new benefits for you, too. Find out more below.
Meet the newest additions to our fleet
Posted 13 March 2018
You may have heard about them, you may have even seen them… Four new planes are joining our fleet this month and we’re thrilled to have them. Our new ladies are all Airbus A330-200s, and will be known as Strawberry Fields, Scarlett O’Hara, Daydream Believer and Honkytonk Woman.
These lovely aircraft will be flying out of Manchester and Gatwick, and they will look a bit different on the inside from what you are used to. But there’ll be no less Virgin Atlantic sparkle. Upper Class passengers can enjoy three new types of seats – the Love Suite (perfect for cosying up with a travel partner, the Solo Freedom Suite and the Solo Corner Suite). There will be lots of extra touches on board, including a speciality coffee menu and inflight WiFi.
Over time, our new Flying Ladies will all enjoy a full makeover, inside and out, to match the rest of the fleet – including the addition of a Premium cabin.
Helping those with hidden disabilities
Posted 20 Feb 2018
Some people just need a little extra help on their journey, and that’s why we’ve launched our special assistance initiative and produced a hidden disability alert symbol across our network.
Customers with hidden disabilities can print off, or take a photo of the symbol with a mobile phone, which can be used to discreetly let our air and ground staff know that they may need a little more time, space, consideration or help than others. Hidden disabilities, such as autism or dementia, can be difficult to recognise. So, by showing this symbol, it’s easy to let us know that someone may need assistance without drawing any unnecessary attention.
We’ve already tried out this initiative on our London Gatwick to Orlando flights, and we’ve received really positive feedback. So, we’re going to be sending out bookmarks with this symbol displayed to other airports very soon. Customers can print off the bookmark at home and carry it with their passport or pick up a slip at the check in.
Changes to our limo service
Posted 01 February 2018
We’re made a few changes to Upper Class ground transportation offering. From 24 January, some of our Upper Class customers will need to book their chauffeur car service via our preferential rates, as it may not be included as part of their booking anymore. Only customers with a certain booking class (J, C or D) will be offered the complimentary chauffeur car service.
Other Upper Class bookings (I and Z class) will be able to add on a chauffeur car via our preferential rates at the ‘My booking’ section on virginatlantic.com, or through their travel agent.
Our chauffeur driven car will take you straight through to the Upper Class Wing at Heathrow or drop you off just outside check in at Gatwick. When you arrive at the Upper Class Wing, you can whizz through our Private Security Channel, skipping the queues and enjoy a seamless, stress free journey direct from car to Clubhouse.
Your Virgin Atlantic experience starts as soon as we pick you up.
Around the world with Virgin
Posted 01 February 2018
We're thrilled to announce our new codeshare agreement with our sister airline Virgin Australia.
You can now book with Virgin Atlantic to travel all the way to Australia. Take off from London Heathrow, then connect Los Angeles (for Sydney, Melbourne or Brisbane) with Virgin Australia and earn Flying Club miles for the whole journey.
This means you can now, quite literally, travel around the world purely on Virgin airlines. One booking, one check in, one bag drop. A seamless experience with the fabulous Virgin service you know and love.
We offer up to three daily flights between London Heathrow and Los Angeles.
Virgin Australia has 18 services per week from Los Angeles to Sydney, Melbourne or Brisbane.
New Year, new hair treatments
Updated 27 February 2018
This year, we've introduced a new series of hair treatments for men at our Clubhouse Spas.
When flying from London Heathrow or New York JFK, men will now be able to enjoy a 30 minutes Olaplex Experience for just £30 (or 15 minutes for £15). Olaplex is a new kind of hair treatment that rebuilds the strength, structure and integrity of hair.
Together with our new treatments, you’ll also find our new pre-flight trim price plan in place. A Cleanse and Trim will now cost £20 in the UK and $20 at JFK. While a Clipper Cut will be £10 in the UK and $10 in the US.
Meet the all-new Vera
Our new-look Vera magazine has now touched down, so the next time you fly with Virgin Atlantic, you’ll find it in your seat pocket. The fresh new design makes finding out about our fabulous destinations and exciting onboard entertainment even simpler. Check out the latest issue for exclusive interviews, and suggestions of what to see and where to go the next time you fly.
Earn miles with Virgin Australia
Now you can earn Flying Club miles on eligible flights with Virgin Australia. For more than a decade Virgin Australia has been changing the way people fly. With its young and stylish fleet, Virgin Australia currently flies to over 45 destinations across Australia, as well as some fantastic international destinations including New Zealand, Indonesia and the Pacific Islands.
Every member of the team is there to serve you with style, warmth and a smile, so whether you’re flying for business or leisure, with Virgin Australia, you’ll feel the difference. The modern and stylish Virgin Australia lounges feature menus designed by Chef Luke Mangan and a premium selection of beverages, as well as complimentary WiFi and business services.
Visit virginaustralia.com for more information.
Introducing Departure Beach
Posted 20 July 2017
We all dread the last day of our blissful holiday – the one where you have to check out of the hotel, but still have hours to wait until you need to head to the airport. We all wish we could just have a few more hours of relaxing on the beach… Well, now you can, with Virgin Holidays Departure Beach in Barbados.
We’ll collect you from your hotel after breakfast and drop you at the Departure Beach, and whisk your baggage off to the airport so you don’t have to worry about it. Just relax on the beach, by the full service bar (soft drinks, tea and coffee are all included), have a spot of lunch (also included), or chill out in the air conditioned lounge with TV, games console and kids area, and free WiFi.
We can even check you in and print your boarding pass while you’re at the Departure Beach, so you can wring every last sun-soaked moment out of your holiday.
And if you can’t resist a final dip in the blue waters, we have beach towels for you, plastic bags to store wet swimwear, and lovely showers to rinse off every last bit of sand before your flight.
The Departure Beach opens in Summer 2018, and will cost just £20 per adult and £15 per child.