Main Content

11. Limitations on Virgin Atlantic Airways liability

11.1. Virgin Atlantic Airways Limited will not be liable for any loss, delay, damage or injury which occurs in connection with the use of a Reward provided by any other Reward Provider. 

11.2. Virgin Atlantic Airways Limited is not trying to exclude or limit its liability for death or personal injury caused by its negligence. Virgin Atlantic Airways Limited is also not trying to exclude or limit liability for fraud or fraudulent misrepresentation or any other matter which cannot legally be excluded or limited. 

11.3. Virgin Atlantic Airways Limited’s only liability in relation to the Programme, shall be returning the same number of Miles to your account that you exchanged for the Reward in connection with which there was a problem.

11.4. Virgin Atlantic Airways Limited shall have not have any liability for: (a) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages; or (b) any direct or indirect loss of profit or loss of savings or loss or corruption of data which is connected with your participation in the Programme.

11.5. While we try to make sure that all information on the website and in other Flying Club publications is correct, we are not responsible for any errors or their consequences. If the number of Miles needed to redeem a Reward is actually higher than the number stated on our website or other Flying Club publications, we will either contact you to check you still want to redeem the Reward for the higher number of miles, or reject your order and tell you that we are rejecting it.