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Virgin Atlantic Flying Club terms and conditions
Effective from 8th February 2021
1. General Flying Club Terms and Conditions, 1 of 15Accordion content
1.1. Flying Club (the “FC Programme”) is a loyalty programme offered by Virgin Atlantic Airways Limited (“VAA”), a company incorporated under the laws of England whose registered office is: Company Secretariat, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, UK. “Virgin Red Limited (“VR”) is a company incorporated under the laws of England whose registered office is: 66 Porchester Road, London W2 6ET and its role in this contract relates to the awarding and redemption of Virgin Points and the ownership of Virgin Points (as defined in clause 1.2 below) in relation to FC Programme. VR also provides a loyalty programme (“Virgin Red”).
1.2. These Flying Club Terms set out the contractual relationship between VAA, VR and all individuals participating in the FC Programme, including registered members of the FC Programme (“Members”), the way in which individuals participating in the FC Programme may earn credits (“Virgin Points”) and spend Virgin Points for rewards (“Rewards”) under the FC Programme and the way in which Members can accumulate and benefit from tier points (“Tier Points”) in the FC Programme. All travel is subject to Virgin Atlantic’s Conditions of Carriage.
1.3. Please read these Flying Club Terms carefully since they apply each time you earn or spend Virgin Points in the FC Programme. Please note that by accepting these Flying Club Terms you are also agreeing to be bound by the rules which form part of these Flying Club Terms. Please also note that restrictions and requirements may apply to a particular Reward or methods of earning Virgin Points as set out on the VAA website.
1.3 (b) if you have joined Flying Club on or after 08 February 2021, are over 18 and have an address in the UK then you will also have joined Virgin Red and the Virgin Red Terms will set out your participation in the Virgin Red programme. The Virgin Red Terms can be found here. The Virgin Red Programme Terms provide rules about earning and spending Virgin Points in connection with the Virgin Red programme and its partners (as opposed to the FC Programme). In these Flying Club Terms “we”, “us” and “our” means VAA; “you” and “your” refers to individuals participating in the FC Programme; “Participating Companies” include us and other companies participating in the FC Programme from whom you can earn and/or spend Virgin Points; and “Reward Providers” include us, VR and Participating Companies offering Rewards in exchange for Virgin Points.
1.4. Please be aware that these Flying Club Terms include limitations on the liability of VAA and VR, and limitations on VAA’s and VR’s obligations relating to the FC Programme and Virgin Points, and certain exclusions of VAA and VR’s responsibility.
1.5. These Flying Club Terms may be varied at any time for security, legal or regulatory reasons and/or to reflect changes in the operation of the FC Programme and use of Virgin Points. Rewards, Participating Companies, and/or other features of the FC Programme including any charges applicable from time to time may be modified, withdrawn, replaced, amended or added to at any time. VAA will endeavour to give as much advance notice as practicable of any changes by posting a notice on the FC Programme homepage. In addition, VAA will endeavour to provide notice to you of any onerous or significant variations to these Flying Club Terms.
1.6. If you do not agree to any amendment to these Flying Club Terms you may terminate your membership at any time by writing to Flying Club stating that you no longer wish to be a Member. Please note that if you are a member of the FC Programme, and have also joined Virgin Red, you will need to separately cancel your Virgin Red membership by contacting VR directly.
1.7. The most up to date edition of these Flying Club Terms shall always be the version as published on our website from time to time. Please ensure that you refer to the most up-to-date edition of the Flying Club Terms when seeking to earn Virgin Points in connection with the FC Programme or take Rewards in connection with the FC Programme.
1.8. All FC Programme membership cards remain the property of VAA at all times, and we reserve the right to have FC Programme membership cards returned to us (or our agents) on demand. Circumstances which will trigger an obligation to return a FC Programme membership card include but are not limited to the following: you breach these Flying Club Terms, your FC Programme membership terminates for any reason and/or if you are also a member of Virgin Red, you breach the Virgin Red Programme Terms, this may result in your FC Programme membership terminating.
2. Flying Club Membership, 2 of 15Accordion content
2.1. You may not transfer or assign your membership to any other individual, trust or estate. Corporations and other business entities are not eligible to become Members under the Flying Club Terms.
2.2. Membership applications must include the following information: the applicant’s full name (as it appears on their passport), date of birth, email address (the email address can be used on one account only) and preferred mailing address for correspondence. Members cannot state more than one preferred email or mailing address. Members under eighteen years old need consent from a parent or guardian to join the FC Programme. To apply for membership of the FC Programme and provide parental consent for a child under 12 years old, please call the VAA Customer Centre. FC Programme applications for membership for a child aged between 12 and 17 years old can be made online or via the VAA Customer Centre (please note that applications made online will require a completed parental consent form to be sent to the VAA Customer Centre). For those aged under 18 years old, FC Programme membership will not be fully active until we have received and processed consent to join the FC Programme from a parent or guardian.
2.3. Taking Care of Your Account Details.
2.3.1 If your application for membership to the FC Programme is accepted, we will notify you by assigning you a FC Programme account and identification membership number. If you have a UK address and are 18 years old or over, a Virgin Red account will also be created for you. VR will notify you separately in respect of your Virgin Red account.
It is your responsibility to ensure that you take appropriate care of your account and identification membership number to prevent unauthorised persons from accessing your account, and you must tell us immediately if you become aware that someone has gained unauthorised access to your details. Unless you tell us otherwise, we shall be entitled to assume that anyone using your details to access your FC Programme account is you or is a third party authorised by you.
2.3.2 You agree that neither VAA nor VR shall have any liability arising out of your provision of your account details or log in information to any third party, whether you have done so on purpose, accidentally, or otherwise.
2.4. Notwithstanding the other provisions of these Flying Club Terms, your application for membership may at any time be refused and/or your FC Programme account may be suspended or terminated and/or your Tier Points and/or Virgin Points may be withdrawn in connection or as a result of any of the following:
a) the commission of a fraudulent, irregular, dishonest or suspicious transaction which shall include but shall not be limited to:
(i) altering documents to procure Virgin Points
(ii) knowingly supplying incorrect information to accrue Virgin Points
(iii) attempting to procure Virgin Points for flights which have not been flown or are not eligible for Virgin Points; or
(iv) using or attempting to use stolen or counterfeit tickets; and/or
b) the commission of misconduct which may include but shall not be limited to:
(i) failure to comply with these Flying Club Terms, and/or VAA’s Conditions of Carriage
(ii) misuse of the services and/or benefits which are available to Members from time to time; or
(iii) the use of threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any staff members or their agents, or staff members of Participating Companies; and/or
c) Virgin Points or Tier Points which have been credited to your account as a result of technical or human error.
2.5. You can hold only one FC Programme account at any time. If more than one account number has been assigned to a Member in error, the accounts will be combined and the Virgin Points transferred to a new single account, less any duplicated bonuses, Virgin Points or Tier Points from the same activity.
2.6. Your membership is valid from the date we issue you with a FC Programme membership number.
2.7. There is no prescribed time frame within which you must redeem Virgin Points, provided you continue to be a member of the FC Programme (and Virgin Red if you have joined) and comply with the Flying Club Terms (and/or Virgin Red Programme Terms) . See 2.4 above and 8.6 and 8.7 below for details of when your account may be cancelled which could result in the forfeiture of access to all Virgin Points.
2.8. Virgin Points are personal to a Member and cannot be transferred between accounts except in the limited circumstances set out in paragraph 2.9 or as otherwise expressly stated in these Flying Club Terms. In all other circumstances, if you cancel your account or if your account is terminated for any reason, any Virgin Points which have not been redeemed will automatically be forfeited and will not be redeemable. If you choose to cancel your FC Programme membership in accordance with clause 2.16, but you are also a member of Virgin Red and have linked your accounts, Virgin Points will remain available for use via Virgin Red. Please note cancellation of your FC Programme membership does not cancel your membership of Virgin Red.
2.9. Virgin Points may be transferred from a FC Programme Member’s account to a different FC Programme Member’s account:
a) upon the death of a Member provided that (i) we are provided with a copy of the deceased Member’s death certificate; (ii) we are provided with a copy of the deceased Member’s will showing that the proposed transferee is the lawful beneficiary of the Virgin Points; and (iii) the requested transfer of the Virgin Points is undisputed; or
b) if the Member requesting the transfer pays the relevant transfer fees set out on the VAA website under the ‘Transfer Virgin Points’ section and otherwise complies with the Virgin Points Transfer Procedure.
2.10. Your preferred mailing address determines the applicability of any local rules or restrictions relating to the services and eligibility for local promotions. You are responsible for notifying us of any change of name, address, email address or other details. If you hold a Virgin Red account, you will also need to notify VR.
2.11. Member accounts may be audited at any time, without prior notice. Upon discovery of discrepancies or violations of the Flying Club Terms, or the Conditions of Carriage, all accruals and/or redemptions will be suspended until the matter has been satisfactorily resolved.
2.12. Your membership may be terminated in the event of any breach by you of the Flying Club Terms, and you will forfeit your right to future participation in the FC Programme and any use of Virgin Points. Any Rewards booking made either before or after the date of breach will be subject to review and, where any Rewards booking has been made using Virgin Points obtained fraudulently or otherwise in breach of these Flying Club Terms, possible cancellation.
2.13. In the event of a cancellation of a Rewards booking under clause 2.12, you may be liable to pay the full published fare applicable or the cash value of the Rewards booking, in addition to any costs and damages, including but not limited to legal costs, reasonably incurred or suffered by VAA and/or VR, or any applicable Participating Company as a result thereof.
2.14. Upon the discovery of any breach of the Flying Club Terms (or the Virgin Red Programme Terms) as an alternative to termination of membership, conditions may be imposed on future Rewards bookings. Such conditions may include, without limitation, the deduction of Virgin Points, the deduction of Tier Points and/or a reduction in tier status.
2.15. Authorised Account Users
2.15.1 Members of the FC Programme may nominate one or more individuals as an "Authorised Account User". An Authorised Account User will be able to make bookings on the Member’s behalf and redeem Virgin Points from the Member’s account, for themselves, the Member or a third party, without the need for confirmation from the Member. The Member is deemed to consent to all bookings or redemptions made by the Authorised Account User.
2.15.2 An Authorised Account User must be at least 18 years old.
2.15.3 Both the Member and any Authorised Account User can make changes to a Rewards booking. In the event of any contradictory instructions, the Member’s wishes shall prevail.
2.15.4 Only the Member can authorise the addition and removal of, or changes to any Authorised Account User on their account.
2.15.5 It is the sole responsibility of the Member to manage the Authorised Account User and to inform us immediately of any changes.
2.15.6 You agree that neither VAA nor VR shall be liable for the misuse or abuse of an account by any Authorised Account User.
2.16. To cancel your membership of the FC Programme, or to seek advice about a lost/stolen card, please call the VAA Customer Centre.
2.17. There are several tiers within the FC Programme, and in order to move from one tier to the next you must accumulate “Tier Points” as set out on the VAA website.
2.18. Silver Membership Renewal Bonus - Silver Members who retain their Silver membership status will be credited with 2000 Virgin Points within seven days of their new membership year.
2.19. Gold Member Household Account
2.19.1 Members who have qualified for Gold membership status (Gold Member) in the FC Programme, and have Gold status when VAA receive and process the application, can link a maximum of nine FC Programme Members, who reside at the same home address as the Gold Member. Each Member will become a Household Account Linked Member. Further details can be found on VAA’s website.
2.19.2 All Virgin Points earned by Household Account Linked Members will automatically transfer to the Gold Member’s account after each Virgin Points transaction is complete. Each Member will earn their own Tier Points.
2.19.3 Rewards earned by Household Account Linked Members will not be transferred to the Gold Member’s account. Such Rewards include but are not limited to: Rewards earned through the Virgin Atlantic Credit Card Account and Clubhouse invitations.
2.19.4 Gold Members can link Members to the Gold Member Household Account by contacting the VAA Customer Centre. An advisory email will be sent to the Household Account Linked Member once the accounts have been linked.
2.19.5 Each Household Account Linked Member can be linked to one Gold Member Household Account only.
2.19.6 We retain absolute discretion to accept or reject any application for the Gold Member Household Account. We retain the right to terminate a Gold Member Household Account in the event of any breach of the Flying Club Terms by either the Gold Member or any individuals linked to the Gold Member Household Account. Any Rewards booked using Virgin Points from the Gold Member Household Account either before or after the date of breach will be subject to review and, where any Reward has been booked using Virgin Points obtained fraudulently or otherwise in breach of these Flying Club Terms, possible cancellation. We reserve the right to request proof of residence for all Household Account Linked Members.
2.19.7 A Gold Member Household Account is valid as long as the Gold Member retains Gold status and holds a valid FC Programme Gold membership card.
2.19.8 Should the Gold Member fail to retain Gold status, the Gold Member Household Account will be cancelled automatically, and all existing linked accounts shall be delinked. Should the Member re-qualify for Gold status at a later date, they may re-apply, subject to the Flying Club Terms as laid out in this section.
2.19.9 Any amendment to the address of a Gold Member will update the address for all Household Account Linked Members. A Household Account Linked Member is unable to amend their address. The Gold Member Household Account is applicable to Gold Members who are at least 18 years old.
2.19.10 Only the Gold Member is able to spend Virgin Points from the Gold Member Household Account, unless the account has an Authorised User as defined in section 2.15
2.19.11 A Household Account Linked Member must remain linked to the Gold Member Household Account for a minimum of 12 months. To unlink Household Account Linked Members or to terminate a Gold Member Household Account, please contact the VAA Customer Centre.
2.20. Supplementary Silver Account (“SSA")
2.20.1 Members who have qualified for Gold status in the FC Programme can invite an existing FC Programme Member to receive a Supplementary Silver Account.
2.20.2 Members assigned a SSA will have the same benefits as a standard FC Programme Silver Member under these Flying Club Terms.
2.20.3 Virgin Points earned by the SSA Member will not be transferred into the Gold Member’s account.
2.20.4 Gold Members can apply for a SSA by contacting the VAA Customer Centre.
2.20.5 A Gold Member may have only one FC Programme SSA at any time. However, the Gold Member may change the SSA Member once a year when they renew their Gold membership.
2.20.6 We retain absolute discretion to accept or reject any application for a SSA membership or suspend any membership account in the event of irregular or fraudulent transactions.
2.20.7 SSA membership is valid for as long as the Gold Member retains Gold tier status and holds a valid FC Programme Gold membership card.
2.20.8 Should the Gold Member fail to retain Gold status, the SSA Member will retain Silver status until the end of their present membership year. Silver status will only be retained if the Silver renewal threshold has been met as specified on the VAA website.
2.20.9 Should the Gold Member re-qualify for Gold membership at a later date, the Member may apply for a new SSA by contacting the VAA Customer Centre.
2.20.10 If a SSA Member earns sufficient Tier Points to qualify for Gold status under the Flying Club Terms, the account will immediately convert into a FC Programme Gold account and the original Gold Member may request a new SSA.
2.20.11 All correspondence relating to the SSA will be sent to the SSA Member.
2.20.12 To terminate a SSA, either the Gold Member or the SSA Member should contact the VAA Customer Centre.
2.20.13 In all other respects a SSA membership is subject to these Flying Club Terms.
2.21. FC Programme Gold Members who want to purchase a fully flexible Economy ticket, on a flight which is fully booked, can phone the VAA Customer Centre and they will make sure that we find you a seat for that flight as long as it is more than 3 days prior to departure.
2.22. When a FC Programme Gold Member is travelling on a VAA Reward flight, a Companion Reward booking (as defined in clause 2.23.1 below) or the Virgin Points have been redeemed from a FC Programme Gold Member account, the date change fee will be waived for the Gold Member and all passengers listed on the same booking reference. Free date changes do not apply for Points Plus Money bookings, normal revenue bookings or upgraded bookings using Virgin Points. Normal fare rules will apply.
2.23. Gold Membership Complimentary Companion Reward
2.23.1 FC Programme Gold Members receive one complimentary Companion Reward (“Companion Reward”) upon renewal of their FC Programme Gold membership. The Companion Reward is issued at the end of the Gold membership year and is valid for 12 months from the date that it is awarded. The Companion Reward can be used in the same way as the VAA flight Reward; however, the Member does not need to redeem Virgin Points.
2.23.2 All bookings using the Companion Reward must be made within 12 months of the FC Programme Gold Member’s renewal date, however travel may commence at a later date. All other Companion Reward terms and conditions apply (see clause 4.4).
2.23.3 The FC Programme Gold Member must be one of the named passengers on the booking in order to use the Companion Reward. The FC Programme Member cannot transfer this reward to any other person.
2.24. Gold Membership 1500 Tier Point Clubhouse Invitations
2.24.1 Gold Members who have earned 1500 Tier Points or more in their membership year will receive two invitations for access to any of the VAA Clubhouses, or Revivals at London Heathrow.
2.24.2 The Gold Member can either use these invitations for themself or can give them away. However, these invitations may only be used by travellers who are Members of the FC Programme and are flying with VAA. Non FC Programme Members must join at www.virginatlantic.com/flyingclub.
2.24.3 Each invitation admits one person only and can only be used once.
2.24.4 Invitations will not be accepted at our shared lounges, and can be used at one of the VAA Clubhouses or Revivals at London Heathrow only.
2.24.5 Invitations must be presented at VAA Clubhouses or Revivals at London Heathrow with a valid VAA boarding pass and a FC Programme membership number to gain access to the lounge.
2.24.6 No cash alternative or exchange is available as a replacement for this invitation.
2.24.7 Defaced, amended or photocopied invitations will not be accepted by staff at VAA Clubhouses or Revivals at London Heathrow.
2.24.8 Clubhouse invitations are credited when you reach 1500 Tier Points and are valid for 12 months from the date of issue.
2.25. Gold Membership 2000 Tier Point Cabin Upgrade Reward
2.25.1 Gold Members who have achieved 2000 tier points or more during their membership renewal year will earn a one cabin round trip Upgrade Reward for two people, on VAA operated flights. A round trip is defined as 2 flight sectors e.g. LHR-JFK-LHR.
2.25.2 All Upgrade Rewards must be completed by calling the VAA Customer Centre more than 24 hours before departure and cannot be added to the booking at the airport on the day of departure.
2.25.3 The Upgrade Reward is subject to availability.
2.25.4 The Upgrade Reward can be used for a round trip (two sectors only), or as two one-way sectors over two separate bookings.
2.25.5 Only one cabin upgrade applies e.g. Economy to Premium or Premium to Upper Class.
2.25.6 The Upgrade Reward can be added to any booking (excluding Economy Light), including those made by travel agents, and can be applied to Rewards bookings, ‘Points Plus Money’ and Companion Reward bookings (including Virgin Atlantic Credit Card Account Companion Rewards).
2.25.7 The cabin upgrade cannot be applied to a booking that already contains a FC Programme Upgrade Reward e.g. a Virgin Atlantic Credit Card Account Upgrade.
2.25.8 In order to redeem the Upgrade Reward, both the FC Programme Member and their travelling companion must be travelling on the same VAA flight on the same date.
2.25.9 Cabin upgrades are only applicable on VAA operated services and exclude codeshare flights.
2.25.10 Virgin Points and Tier Points will only be earned on the applicable revenue fare and not on the upgraded cabin on travel.
2.25.11 The 2000 Tier Point Upgrade Reward is issued as soon as you reach 2000 Tier Points and is valid for 12 months from the date it is awarded.
2.25.12 All bookings using the Upgrade Reward must be made within 12 months of the FC Programme Gold Member’s renewal date, however travel may commence at a later date.
2.25.13 The FC Programme Gold Member must be one of the named passengers on the booking in order to use the Upgrade Reward. The FC Programme Member cannot transfer this reward to any other person.
2.25.14 Subject to availability, the Upgrade Reward may be re-credited should the booking be cancelled more than 7 days prior to departure. Standard booking and cancellation fees apply.
2.25.15 Standard redemption passenger taxes, fees, charges and surcharges apply to Upgrade Rewards (subject to change).
2.26. Lifetime Gold Membership
2.26.1 To qualify for Lifetime Gold status, a member must have earned a minimum of 10 consecutive calendar years at Gold status.
2.26.2 The Gold member must have earned a minimum of 7,500 tier points during their consecutive years at Gold status on VAA operated and marketed flights.
2.26.3 Transactions that are excluded from the 7,500 tier point criteria include codeshare flights, manually added tier points including gestures given to members, and bonus tier point offers.
2.26.4 If a member has been given a complimentary Gold status, this is excluded from the criteria to reach Lifetime Gold status.
3. Earning Virgin Points, Tier Points and Purchasing Virgin Points, 3 of 15Accordion content
3.1.1 You may earn Virgin Points from the day you enrol in the FC Programme and by travelling with us, or using other goods or services supplied by Participating Companies. Virgin Points which you earn will be automatically added into your account as long as you provide your membership number at time of booking or when you travel.
3.1.2 If you do not provide your membership number at the time of booking or travel, you may seek to earn Virgin Points on VAA flights for up to six months after the date of travel / activity. The time limits to register Virgin Points for other goods or services may vary for other Participating Companies. Please refer to the ‘Missing Virgin Points’ page on our website for further information.
3.1.3 Missing Virgin Points can be claimed online by entering the booking reference or ticket number, and presentation of either the original or a copy of the boarding pass for such flight. Any attempt by a Member to claim Virgin Points from the same boarding pass on more than one occasion with different carriers will constitute a breach of this agreement and the termination provisions in clause 9.2 will apply.
3.1.4 Provided that you supply your membership number at time of booking or travel, Virgin Points should be credited to your account within 7 days of travel, and any Virgin Points attributed to a purchase with a Participating Company will usually be credited to your account within 30 days of the activity. You will need to save evidence of your Virgin Points entitlement until the Virgin Points appear in your account. If any activity has not been automatically added to your account within the above timeframes, or if you failed to provide your membership number at the time of booking or travel, then you may request retrospective credits to be made. All requests for retrospective Virgin Points and Tier Point credits must be made within the time limits set out in paragraph 3.1.2.
3.1.5 If a delayed credit affects a Member’s status, VAA may manually upgrade a Member on instruction from the Member and receipt on the account of the late credit.
3.1.6 Virgin Points and Tier Points will be issued only for flights actually flown by you and will be based on the class of ticket you have paid for and will not reflect any complimentary or Reward upgrades. Virgin Points and Tier Points will only be credited once travel has been completed, not at time of booking. Virgin Points and Tier Points cannot be earned on any free or reduced rate tickets including, without limitation, Rewards bookings, upgraded Rewards bookings including upgrades purchased at the airport and Plusgrade, travel agent or industry discounts, Charter flights operated by VAA, Vex Courier, and complimentary tickets. Members who have purchased cash upgrades within 24 hours of departure will receive the original Virgin Points before the booking was upgraded.
3.1.7 Virgin Points and Tier Points have no cash value and are not exchangeable under any circumstances for cash. VR retains ownership of the Virgin Points in Members’ accounts.
3.1.8 Virgin Points and Rewards available through the FC Programme will change from time to time. Please refer to the VAA website for the most up to date information relating to membership, Virgin Points and Reward offers. VAA may offer other Rewards and/or opportunities to earn Virgin Points for limited periods in other FC Programme publications. Such Rewards or opportunities to earn Virgin Points will be subject to the Flying Club Terms and may also be subject to specific additional requirements or conditions as set out in the relevant publication.
3.2. Virgin Atlantic Flights
3.2.1 You automatically qualify to earn Virgin Points and Tier Points from your first qualifying revenue flight in Economy Light, Economy Classic, Economy Delight, Premium or Upper Class.
3.2.2 You will earn a percentage or multiple of Virgin Points for each “Base Mile” flown according to the booking class, the cabin and product purchased, and your tier status. Virgin Points earned can vary between the Economy Light, Economy Classic and Economy Delight products. Further details on how Virgin Points are earned are shown on the VAA website.
3.2.3 Tier Points are earned for each qualifying flight taken as a FC Programme Member. The number of Tier Points earned per qualifying VAA flight is determined by the booking class paid and the cabin flown. Tier points earned could vary between the Economy Light, Economy Classic and Economy Delight products. The breakdown of Tier Points earned per flight is listed on the Tier Points page on our website.
3.2.4 Tier Points can also be earned when travelling with Participating Company airlines (“Partner Airlines”) when earning Virgin Points in qualifying classes. Please refer to the relevant Partner Airlines’ pages on our website for qualifying booking classes and for information on the number of Virgin Points and Tier Points that can be earned.
3.3. Codeshare Flights
3.3.1 Virgin Points and Tier Points will only be earned on a codeshare flight with a Partner Airline that has a “VS” prefix and booked in an applicable class. Information on Partner Airlines and applicable classes is shown on the ‘Earn partners’ pages on our website. All other codeshare operated or marketed flights by a partner with an airline other than VAA will not qualify for Virgin Points.
3.3.2 The only exception to earning on codeshare flights mentioned in 3.3.1 is when the airlines involved are part of our Joint Venture: Virgin Atlantic, Delta Airlines, Air France, KLM Royal Dutch Airlines. For example, you will be able to earn Virgin Points and Tier Points for a flight marketed by Delta Airlines and operated by Air France (the flight number will start with DL). In these circumstances, the amount of Virgin Points and Tier Points earned will be based on the operating carrier earning levels.
3.4. Participating Companies
3.4.1 Participating Companies may impose additional conditions that affect the way you may earn Virgin Points with them. Please read each Participating Company’s rules on the VAA website, regarding earning Virgin Points.
3.4.2 A Member may only earn Virgin Points from Participating Companies in the FC Programme for flights or other goods or services actually taken up by that Member, except in circumstances expressly provided for elsewhere in these Flying Club Terms.
3.4.3 To ensure you earn the correct Virgin Points within the FC Programme, you will need to give your name as it appears on your FC Programme account and your account number to the Participating Company (when specified by the Participating Company or VAA). You should show your FC Programme membership card or digital membership card at the relevant time and make sure your account number has been correctly recorded by the Participating Company.
3.4.3 The ability to earn and/or redeem Virgin Points on a particular offer may be made exclusive to FC members or exclusive to Virgin Red members. A member must check the terms of the offer.
3.4.4 If you have exchanged Virgin Points from your FC Programme account to an account with another Participating Company, Virgin Points cannot be transferred back to your FC Programme account.
3.5. Cancelled Flights or Involuntary Transfers
If you are transferred to another VAA flight or Participating Company airline flight, which differs from the original issued ticket, the Virgin Points earned on the resulting flight will be credited to your account. However, if you are involuntarily transferred to a non-Participating Company airline, you may request Virgin Points for your original VAA booking. In this case you will be required to send in a cover letter to outline the original flight details, along with a copy of your original boarding pass and new ticket details, to the VAA Customer Centre. Please note that Virgin Points shall not be awarded where either (i) you voluntarily transfer to a non-Participating Company airline; or (ii) you are transferred to a non-Participating Company airline in circumstances where your original VAA flight is cancelled due to natural disasters/disruption, weather, fire, strikes, war, civil unrest, closed airports, acts of terrorism or any other reason beyond VAA’s reasonable control.
3.6 Buy Virgin Points, Gift Virgin Points, Transfer Virgin Points and Points Booster
As a member of the FC Programme, Members are able to purchase Virgin Points and pay to transfer and gift Virgin Points to other Members’ FC Programme accounts using the service on the VAA website or via the VAA Customer Centre. Members can also pay to increase the number of Virgin Points earned on a VAA flight using the Points Booster service. The Points Booster and the purchase, transfer and gift Virgin Points facility is operated on behalf of VR by Points International Ltd. Full details can be found on the VAA website under the relevant sections.
4. Spending Virgin Points, 4 of 15Accordion content
4.1.1 Rewards available via the FC Programme are as set out on the ”Ways to Spend Virgin Points” page of our website or as may otherwise be notified to Members from time to time, and are subject to these Flying Club Terms, and the specific terms and conditions of each Reward Provider. Cash can only be combined with Virgin Points in part payment for Rewards where expressly stated by VAA or the relevant Reward Provider.
4.1.2 You may only claim Rewards once sufficient Virgin Points have been credited to your account. The number of Virgin Points required to reach a VAA destination is as set out in the ‘Ways to spend Virgin Points’ pages of our website (as may be amended from time to time). The number of Virgin Points required to redeem Rewards made available by other Reward Providers is as published by such Reward Provider from time to time as set out in the ‘Partner Rewards’ section of our website.
4.1.3 All Rewards bookings including bookings with Reward Providers are not binding until they have been confirmed in writing. When you place an order with VAA we will send you an acknowledgment of your order, but we are not contractually obliged to fulfil your order until we send a subsequent confirmation to you.
4.1.4 On occasions when tickets for Rewards need to be mailed, they will be sent to the billing address of the credit card which has been given as payment for applicable taxes. Tickets mailed to this billing address will be deemed to have been received by you. Reward confirmation documents and correspondence will be mailed to you at the address shown on your membership account. We are not responsible for the timely performance of postal or courier services. If a ticket is lost, stolen or destroyed, a replacement may be issued at the airport for a replacement fee. If a Reward confirmation document is lost, stolen or destroyed it will not be replaced and Virgin Points will not be re-credited to your account. On some routes e-tickets will be the only type of ticket that we issue for a Rewards booking, when payment is made for applicable taxes with a credit card. In this case an email address and/or fax number will need to be supplied so that an e-ticket confirmation can be sent. This confirmation will need to be taken to the airport.
4.1.5 Rewards do not include insurance. It is your responsibility to arrange whatever cover you need yourself and to consider how participating in any Reward activity or offer may affect any existing policies such as personal accident and life insurance. You may be required to provide proof of your insurance policy to us.
4.1.6 Reward flights do not include any applicable passenger taxes, fees, charges and surcharges, which will be charged and payable in respect of each passenger in accordance with paragraph 4.1.8. The amount of these is subject to change.
4.1.7 All FC Programme Rewards are subject to availability. Blackout dates (i.e. dates upon which Rewards are not available) may apply with us and other Participating Companies. Please call the VAA Customer Centre for details or check at the time of booking. In some cases, a minimum of 14 days’ notice may be required for booking Participating Companies’ Rewards.
4.1.8 We will issue a Reward to a third party at your request, but once issued, Rewards are not transferable. Only you as a Member or any Authorised Account User may authorise the deduction of Virgin Points or issue of Rewards from your account.
4.1.9 Children travelling as unaccompanied minors or young persons travelling alone may travel on Rewards bookings at full adult Virgin Points redemption levels.
4.1.10 Members are not permitted to sell or auction Rewards or Virgin Points in any circumstances. Selling or auctioning Rewards or Virgin Points could lead to the termination of a Member’s membership in accordance with clause 9.1.
4.2. VAA Flight Rewards
4.2.1 Once Reward tickets are issued, you may amend your travel date, route or class of service prior to travel for an amendment fee of £30 for changes to international flights originating in the UK, US$50 for changes to international flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region. Where the Reward is a Companion Reward and the person travelling on the paying ticket changes his or her flight or class of travel, the Companion Reward may be similarly amended for the same amendment fees, subject to availability of seats and the provisions of section 4.4 of these Flying Club Terms.
Once tickets for a Rewards booking are issued, no name changes are allowed. If for any reason a flight Reward is cancelled by the Member outside 24 hours of departure, 100% of the Virgin Points will be re-credited to the Member’s account. A cancellation fee of £30 for changes to flights originating in the UK, US$50 for changes to flights originating in the US or local currency equivalent of US$50 for changes to flights originating in any other region will apply.
4.2.2 All VAA Reward tickets are strictly subject to availability. Rewards bookings in the Economy cabin will be booked under the Economy Classic product. The number of Reward seats available on each flight is restricted and it is possible that the Reward seats allocated on a particular flight may be fully booked, even though seats are still available in other booking classes. Some flights may have no availability on certain routes, and popular dates (e.g. weekends, school and public holidays) will fill quickly and VAA cannot guarantee availability. More seats for a particular flight may become available closer to departure. Information online regarding our latest Reward seat availability is a guide only and is correct at time of publication.
4.2.3 In the event that VAA’s flight programme or operations are altered, suspended, cut-back or cancelled we will endeavour to accommodate you in accordance with applicable law. Virgin Points for Reward flights booked but not honoured will be reinstated to the Member’s account. If you are transferred to another airline and travel in a lower class, Members may claim the difference in Virgin Points by submitting their boarding pass to the VAA Customer Centre.
4.2.4 Members exchanging Virgin Points for an Upper Class Reward ticket or Upgrade Reward are not entitled to complimentary ground transfers. However, Members may spend additional Virgin Points for a single chauffeur driven car Reward journey in conjunction with the purchase of an Upper Class Reward ticket in the UK or USA either to or from the airport. Further information is available on the Upper Class chauffeur page on our website.
4.2.5 FC Programme Members can spend Virgin Points online for VAA one way or return Reward flights and Points Plus Money discounts. Upgrade, Companion and Chauffeur Driven Car Service Rewards must be booked by phoning the VAA Customer Centre.
4.2.6 Reward Seat Sale
188.8.131.52 From time to time we may offer a reduction in the amount of Virgin Points required for a Reward as part of a sale (‘Reward Seat Sales’). VAA and VR reserve the right to withdraw or change all or any part of a Reward Seat Sale offer at any time without any further notice.
184.108.40.206 These VAA Flying Club Terms apply to Reward Seat Sales.
220.127.116.11 To upgrade to a higher cabin, the Virgin Points used in the Reward Seat Sale will be refunded in full and the full amount for the higher cabin Reward will apply.
18.104.22.168 Reward Seat Sales are open to registered Members of the FC Programme only.
22.214.171.124 Standard passenger taxes, fees, charges and surcharges (subject to change) apply to Rewards bookings made in the Reward Seat Sale.
126.96.36.199 If you amend your travel date to a date following the end of the offer period, you will be charged the standard redemption rate for such flight rather than the Reward Seat Sale rate. Normal change fees as shown in paragraph 4.2.1 will apply.
188.8.131.52 If you wish to make a change to any existing Rewards booking such that the Rewards booking would take place during a period within our Reward Seat Sale, any difference in Virgin Points will not be refunded to you.
4.2.7 All passengers will be subject to our general Conditions of Carriage.
4.3. Points Plus Money
4.3.1 Points Plus Money allows FC Programme Members to redeem Virgin Points in exchange for a discount when booking any published fare on flights operated by VAA at www.virginatlantic.com, and is available to all FC Programme members.
4.3.2 There are no blackout dates or inventory restrictions.
4.3.3 Ticket rules and restrictions are governed by the published fare.
4.3.4 To receive a discount, FC Programme Members must be logged in to their FC Programme account. Discounts can only be applied online and are selected on the payment summary page. Virgin Points can be redeemed for discounts on adult and child fares only. Infant fares are not eligible. Discounts can be applied to the total cost of the booking, including the base fare and all taxes, fees, charges and surcharges.
4.3.5 Upgrade and Companion Rewards can be combined with a booking where a Pay with Points discount has been applied.
4.3.6 FC Programme members are applicable to earn Virgin Points and Tier Points on a Pay with Points booking.
4.3.7 Only Virgin Points from one FC Programme account can be used to apply a Pay with Points discount per booking.
4.3.8 Changes and refunds are permitted in line with the published fare rules. Virgin Points used to apply the discount will not be refunded, except in the event that VAA’s flight programme or operations are altered, suspended, cut-back or cancelled. In those circumstances we will endeavour to accommodate you in accordance with applicable law. Virgin Points for Reward Flights booked but not honoured will be reinstated to the Member’s account.
4.3.9 Any changes that require additional payment in fare, change fees, taxes, fees, charges and surcharges cannot be paid with Virgin Points.
4.3.10 VAA and VR reserve the right to withdraw Points Plus Money or change all or any part of the Points Plus Money offer at any time without any further notice.
4.4. Upgrade and Companion Rewards
4.4.1 Virgin Points can be used to obtain certain Upgrade Rewards and/or Companion Rewards subject to availability. Upgrades and Companion Rewards cannot be applied to bookings that have been made in the Economy Light product.
4.4.2 Current qualifying fare classes and the number of Virgin Points required for Upgrade Rewards and Companion Rewards can be found on our website. Qualifying fare classes and the number of Virgin Points required for Upgrade Rewards and Companion Rewards may vary from time to time and should be checked at time of booking.
4.4.3 To use Upgrade Rewards on bookings made via a travel agent, contact the VAA Customer Centre.
4.4.4 Upgrade Rewards are subject to availability and payment of any additional taxes and charges. Upgrade Rewards may be redeemed by calling the VAA Customer Centre. Alternatively, you may redeem your Virgin Points for an Upgrade Reward (subject to availability) on the day of departure at the VAA ticket desk at the airport prior to checking in and at least two hours prior to departure. Upgrade Rewards will not be processed at the boarding gate.
4.4.5 Upgrade Rewards cannot be used in conjunction with any promotional fare or discount. Round trip Upgrade Rewards relate to two flown sectors only.
4.4.6 The same conditions for Changes and Cancellations to FC Programme Rewards bookings apply to Upgrade Rewards as detailed in Clause 4.2.1 of these Flying Club Terms.
4.4.7 Companion Rewards must be for the same date and flight as that of the paying passenger. The paying passenger is entitled to travel in the same or higher cabin than that of the companion, however Companion Rewards may never be booked into a higher cabin than the revenue ticket holder. Companion Rewards that are booked in Economy will be booked into the Economy Classic product.
4.4.8 Upgrade Rewards and Companion Rewards are not valid on codeshare flights. Applicable flights must have a “VS” prefix and be operated by VAA.
For information about the VAA Reward+ and Reward credit card upgrade and companion benefits, please refer to the credit card terms and conditions page.
4.5. Participating Companies
4.5.1 You may only spend Virgin Points that have been recorded in your FC Programme account if they have been earned in accordance with the Participating Companies’ conditions and these Flying Club Terms. Any Virgin Points not earned in this way will be forfeited.
4.5.2 Once tickets are issued, you may make a change to your travel date, route or class of service for an amendment fee in accordance with section 4.2.1, except where the Reward is a Companion Reward and the person travelling on the paying ticket changes his or her flight or class of travel. In these circumstances, the Companion Reward may be similarly amended, subject to availability of seats and other conditions laid down by the relevant Partner Airline. Once tickets are issued, no name changes are allowed. Once travel has commenced, date and name changes are not permitted
4.5.3 Members travelling with baggage exceeding the limit set by the relevant Partner Airline must pay the relevant excess baggage charge to the Partner Airline at the departing airport on the day of travel.
4.5.4 Members who are also American Express Card members, enrolled in the Membership Rewards Classic Programme can convert their Membership Rewards points into Virgin Points. Virgin Points cannot however be converted into American Express Membership Rewards points.
5. Account Statements, 5 of 15Accordion content
5.1. All Members are able to view their account information online.
5.2. If you have earned Virgin Points that do not appear on your statement, you can complete the missing Virgin Points request form on our website. Alternatively, you can post/fax or email any relevant documentation to the VAA Customer Centre, details of which can be found on the VAA website.
5.3. Any account discrepancies must be notified to VAA within six months of the date on which relevant Virgin Points are claimed to have been earned, or such Virgin Points will be forfeited. The time limits to register Virgin Points for other goods or services may vary for other Participating Companies. Please refer to the relevant Partner page on our website for further information.
6. Charges, Payments and Taxes, 6 of 15Accordion content
6.1. Flight Rewards do not include any applicable taxes, fees, charges or surcharges imposed by any government authority, other authority or VAA, all of which are your responsibility. The level of such taxes, fees, charges and surcharges may be changed without notice. You must pay such taxes, fees, charges and surcharges prior to departure or prior to taking up any Reward.
6.2. There may be supplementary charges for Rewards which are not flights. Such supplementary charges are as set out in the relevant Partner pages.
6.3. We cannot guarantee that Participating Companies accept the same payment methods as VAA. Members will be responsible for checking with the relevant Participating Company if their desired method of payment is acceptable.
6.4. Cancellation of Rewards may attract cancellation charges (for example, as detailed in section 4.2.1 of these Terms). Whether or not you can cancel a Reward will depend on the relevant terms and conditions of the Participating Companies providing the Reward. If you are entitled to cancel a Reward, you will only be entitled to be refunded Virgin Points which you used to purchase such Reward.
6.5. It is your responsibility to satisfy yourself as to the taxation treatment of any credit in connection with business or other activities. Neither VAA nor VR will be responsible for any tax liability.
7. Reward Limits and Exclusions, 7 of 15Accordion content
7.1. All Rewards including flight Rewards, are subject to availability and any additional terms & conditions from the relevant Reward Provider which are made available to you prior to redeeming the relevant Reward. Rewards are also subject to capacity control, meaning that the Reward Provider reserves the right to limit the number of goods or services available to use as Rewards. The continued or unlimited availability of any Reward or Reward level is not guaranteed.
7.2. Reward Providers may prohibit Reward availability on certain dates of the year, in certain places, limit the number of Rewards available at any time, or place other restrictions on Rewards. Reward offers may be withdrawn or cancelled by Reward Providers at any time.
7.3. Rewards may not be combined or used with other promotional offers including, without limitation, discount coupons, free travel certificates, premium offers or other promotional fares.
8. Changes to the Flying Club Programme, 8 of 15Accordion content
8.1. Any Participating Company or Reward Provider other than VAA may withdraw from the FC Programme at any time or change their terms of business and terms of supply of goods and services. There is no guarantee that any Participating Company will continue to participate in the FC Programme or offer Rewards, and no guarantee of the continued availability of any particular method of gaining Virgin Points or any particular Reward. Neither VAA nor VR will provide compensation or any substitute Reward in the event a third party supplier withdraws from the FC Programme. Whenever practical, VAA will give you notice of Participating Companies or Reward Providers who have withdrawn from the Programme, or of any other change in the method or rate of earning Virgin Points, or any change in the number of Virgin Points required to obtain Rewards. Such notice may be given via our website.
8.2. Neither VAA nor VR is responsible for any consequences resulting from Reward travel plans which are disrupted, changed or cancelled due to the withdrawal or other action of a Reward Provider, which is beyond their reasonable control
8.3. Virgin Points allocated and reported by a Participating Company prior to its withdrawal from the FC Programme will be honoured. However, neither VAA nor VR are responsible if a Participating Company which withdraws from the FC Programme fails to issue Virgin Points, notify allocated Virgin Points or provide any Rewards.
8.4. These Terms may be modified at any time. This may include, and is not limited to, the allocation of Virgin Points and availability of Rewards, the exclusion of discount fare levels, the amendment of the tier point structure, rates and/or tariffs. You acknowledge and agree that the rates of Virgin Points required to redeem Rewards and the dates upon which Rewards cannot be redeemed may be modified and/or added to any time. VAA may limit the number of Rewards available to any/all destinations.
8.5. VAA and VR reserve the right to change, replace or temporarily suspend any aspect of the FC Programme, including the ability to earn and spend Virgin Points at any time with immediate effect upon notice to the Members. If you do not accept any changes to the FC Programme, you may terminate your membership at any time by writing to the VAA Customer Centre stating that you no longer wish to be a Member.
8.6. The FC Programme may be terminated at any time upon six months’ prior notice to Members. You will be able to use previously accrued Virgin Points and redeem them for Rewards during the six month notice period. No new Virgin Points may be earned during the notice period. Upon termination of the FC Programme at the end of such notice period, all FC Programme rights of all Members against VAA and VR will cease and, in particular, Virgin Points shall cease to be exchangeable for Rewards or otherwise redeemable.
8.7. VAA may terminate the FC Programme immediately if required to do so by any competent authority, on VAA or VR’s insolvency or otherwise by law. VR may terminate your ability to earn and spend Virgin Points if required to do so by any competent authority, on VAA or VR’s insolvency or otherwise by law.
9. Ownership of Virgin Points and Fraud, 9 of 15Accordion content
9.1. Virgin Points, issued at any time, are owned by VR and all rights in Virgin Points remain with VR and do not pass to FC Members. Virgin Points and/or Rewards are void if sold, auctioned, bartered, purchased by any other method than through ‘Buy Virgin Points’ (including ‘Gift Virgin Points’ and ‘Transfer Virgin Points') and ‘Points Booster’ options, defaced or altered. Such activity is prohibited and may result in denial of travel and/or redemption of the Reward and may also result in the cancellation of all accrued Virgin Points, Rewards, your FC Programme membership and your membership of Virgin Red. Neither VAA nor VR is liable for your actions or failure by you to abide by these Flying Club Terms which causes fraudulent or unauthorised redemptions on your account.
9.2. VAA and/or VR may refuse to issue Virgin Points or process Rewards if VAA and/or VR reasonably believes there has been fraud, breach or failure to fulfil any of these Flying Club Terms, or other current restrictions or requirements which have been made available to you. Any breach of these Flying Club Terms or other requirements contained on the VAA website may result in denial of travel and/or redemption of Rewards and cancellation of all Virgin Points, Rewards and termination of your FC Programme membership. VAA and VR will act reasonably in exercising its rights under this paragraph.
10. Communications and Complaints, 10 of 15Accordion content
10.1. As part of your FC Programme membership you will receive communications by email, post, telephone or SMS which are relevant to the FC Programme and contain important information on the FC Programme and/or any updates and developments relating to Virgin Points. All Members have access to a digital membership card in the VAA app. If you are a Silver or Gold Member you will receive a membership pack with membership card enclosed once you have completed a VAA, codeshare or Airline Partner flight or Virgin Points are credited to your account from one of our Participating Companies.
10.2. You will need to register your FC Programme membership online and provide us with your email address. Each FC Programme account can have only one email address registered. The same email address cannot be registered to more than one FC Programme account. You can unsubscribe from receiving communications by updating your FC Programme account profile online or by calling the VAA Customer Centre. While we will take reasonable efforts to process requests for alterations to your communication preferences and we will comply with applicable data protection laws, we cannot guarantee that the implementation of such alterations will be immediate or error-free.
10.3. Please note that the responsibility for the issue of Virgin Points is that of the relevant Participating Company and for the provision of Rewards is that of the relevant Reward Provider. In seeking to assist in the resolution of any dispute or complaint between a Member and a Participating Company or Reward Provider, neither VAA nor VR assumes any liability in respect of the subject matter of that complaint.
10.4. These terms do not affect your rights against a Participating Company or Reward Provider.
10.5. Any notice or statement to a Member shall be deemed to be given 72 hours after it has been sent out by VAA to the Member’s address as registered in our records.
11. Limitations and Liability, 11 of 15Accordion content
11.1. Neither VAA nor VR will be liable for any loss, delay, damage or injury which occurs in connection with the use of a Reward provided by another Reward Provider and these Flying Club Terms do not affect your rights against any such Reward Providers.
11.2. Neither VAA nor VR are trying to exclude or limit their liability for death or personal injury caused by negligence. Neither VAA nor VR are trying to exclude or limit liability for fraud or fraudulent misrepresentation or any other matter which cannot legally be excluded or limited.
11.3. VAA and VR’s aggregate liability in relation to the FC Programme shall be to procure the return of the same number of Virgin Points to your account that you exchanged for the Reward in connection with which there was a problem.
11.4. Neither VAA nor VR shall have any liability for: (a) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages; (b) any direct or indirect loss of profit or loss of savings or loss or corruption of data which is connected with your participation in the FC Programme including the earning and spending of Virgin Points; or (c) any breach of these Flying Club Terms which is beyond the reasonable control of VAA or VR (for example, a delivery deadline is missed due to flooding).
11.5. While both VAA and VR try to make sure that all information on the website and in other FC Programme publications is correct (including content operated by anyone other than VAA or VR), neither VAA nor VR are responsible for any errors or their consequences. If the number of Virgin Points needed to redeem a Reward is actually higher than the number stated on VAA’s website or other FC Programme publications, either VAA or VR will contact you to check you still want to redeem the Reward for the higher number of Virgin Points, or reject your order and tell you that it is rejected.
The limitations and exclusions of liability set out in VAA’s Conditions of Carriage will apply to travel on VAA flights including Reward flights on VAA.
12. Rights and Third Parties, 12 of 15Accordion content
12.1. A person who is not party to these Terms and Conditions shall have no right under The Contract (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
13. Law and Jurisdiction, 13 of 15Accordion content
13.1. These Flying Club Terms and the relationship between VAA, VR and each Member and any dispute or claim arising out of or in connection with your use of Virgin Points, these Flying Club Terms, or their subject matter or formation (including non-contractual disputes or claims) are governed by English law. In joining the FC Programme, you are agreeing to submit to the non-exclusive jurisdiction of the English Courts in relation to any dispute or claim arising out of or in connection with the FC Programme, these Flying Club Terms, their subject matter or their formation (including non-contractual disputes or claims).
13.2. If in any jurisdiction, the FC Programme, the issue of Virgin Points or the redemption of any Reward is unlawful, then to the extent that the laws of that jurisdiction are applicable, the issue or redemption of Virgin Points or Rewards and any related documents are void.
14. Data Protection, 14 of 15Accordion content
15. Participating Companies Terms and Conditions, 15 of 15Accordion content
Please refer to the individual ‘Earn partner’ pages for specific conditions relating to each partner.
15.1 Partner Airlines
15.1.1 Members seeking to earn Virgin Points retrospectively can do so for up to six months after the date of travel.
15.1.2 FC Programme Partner Airlines will not accept postal delays or delays due to missing and/or incomplete information for claims made outside the six months claim period.
15.1.3 All Reward flights are subject to the payment of applicable taxes, charges, fees and surcharges. The exact amount will be advised at the time of booking via the VAA Customer Centre.
15.1.4 All Reward flights with Partner Airlines are subject to availability. VAA will request the flights with the relevant Partner Airline and responses can take up to 48 hours. It is the member’s responsibility to check with VAA whether the Partner Airline flights have been confirmed.
15.1.5 Partner Airlines may limit the number of Reward seats available on any flight and prohibit travel on certain days.
15.1.6 In most cases, Partner Airline Reward Flights are valid for one way and round-trip travel between the destinations specified by the Reward Provider as listed on our website. If a journey requires a connecting flight or stopover to reach the destination, Virgin Points are charged for each sector.
15.1.7 Rewards are not available on codeshare flights and redemptions for unaccompanied minors are not available on codeshare or Partner Airline flights.
15.1.8 Specific rules relating to each Partner Airline are located on the relevant Partner Airline page.
15.1.9 Some airlines request a minimum of 48 hours’ notice to secure a reservation.
15.1.10 Date changes will incur a £30 change fee per person per change made and are subject to availability. VAA will re-request the flights with the relevant Partner Airline and responses can take up to 48 hours.
15.1.11 To redeem Virgin Points from a Partner Airline loyalty programme for travel with VAA, please refer to the specific Partner Airline for Terms and Conditions.
15.2. Hotel Participating Companies
15.2.1 Some hotel rates, especially discounted, are not applicable to earn Virgin Points, please check with the hotel at the time of booking. Your FC Programme account details must match the invoice name. Only one credit of Virgin Points is available per room per stay unless otherwise stated and Virgin Points cannot be split between two or more Members. Please call the VAA Customer Centre for further details.
15.3. Local Participating Companies: earning and spending Virgin Points around the world
15.3.1 Rewards cannot be used in conjunction with any other special or promotional offer or discount and are non-changeable and non-refundable. Unless otherwise stated, all Rewards are per person and do not include transport, meals, accommodation, taxes or insurance. Other terms and conditions may apply and should be checked at the time of booking. Rewards are subject to availability and blackout dates may apply. Please refer to the individual Partner pages on our website for specific conditions relating to each local Participating company.