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Help centre
We're here to help
Due to technical issues you may experience a delay in response to your correspondence with us. Please continue to complete the relevant online form and rest assured that we will be in contact as soon as possible. We apologise for any inconvenience this may cause.
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Claims and refunds
Baggage information
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If you haven't found what you're looking for on the site here's how you can get in touch:
Call us
- Reservations: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
- Flight Information: +852 2181 8888
- Flying Club: +852 2532 3000 (Open Monday to Saturday 8am - 8pm, Sunday 8am - 5pm)
Send us a message
Whether you want to find out about booking a trip for a large group, claim back missing Flying Club miles or leave us a bit of feedback, just pop your details into a form and send it off to our team.
Tweet us
If you like to keep it short and sweet (and all in 140 characters or less) you can also get in touch with us on Twitter.
Feedback and complaints procedure
We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve.