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Conditions of carriage

Article 11

Unacceptable behaviour aboard aircraft

11.1 General

At all times whilst on-board an aircraft you will not:

11.1.1 fail to comply with the laws of any state which has jurisdiction over the aircraft;

11.1.2 endanger or threaten (whether by hoax, threats or otherwise) the aircraft or any person or property;

11.1.3 injure or assault any person, threaten, abuse or insult other passengers or members of the crew, cause the loss of or damage to property, or prejudice the health of, act in an inappropriate, unruly, disorderly or disruptive matter or cause distress, discomfort or unnecessary inconvenience to any passenger or crew member;

11.1.4 obstruct, hinder or interfere with the crew in the performance of their duties;

11.1.5 disobey any instruction or direction of the pilot-in-command, crew or the carrier - whether oral or by notice - issued to secure the safety or security of the aircraft and of persons or property and/or the comfort or convenience of passengers, including, but not limited to, instructions concerning security, seating, smoking (including electronic cigarettes), consumption of alcohol or use of drugs, use of electronic equipment including, but not limited to, mobile/cellular telephones, laptop computers, PDAs, portable recorders, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices such as radio controlled toys and walkie talkies.

11.2 On board alcohol

For safety reasons, consumption of alcohol by passengers is restricted to alcohol served by us. Alcohol purchased by passengers (whether as duty free purchases at airports or aboard aircraft or other purchases) must not be consumed aboard our aircraft.

11.3 Unacceptable behaviour

If, in our reasonable opinion, you fail wholly or partially to observe any of the duties placed on you by Articles 7.2.1, 11.1 and 11.2:

11.3.1 we may report the matter to any relevant police or other enforcement authority; and

11.3.2 we may take such measures as we consider necessary to prevent the continuation or repetition of such conduct including, but not limited to, physical restraint and/or removal of you from the aircraft and/or refusal to carry you after a stopover (whether made for the purpose of removing you from the aircraft or otherwise); and

11.3.3 we may decide to refuse to carry you at any time in the future; and

11.3.4 you will reimburse us any costs we incur as a result in order to (a) repair or replace property lost, damaged or destroyed by you; (b) compensate any passenger or crew member affected by your behaviour; and (c) divert the aircraft for the purpose of removing you from the aircraft.