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Get assistance at the airport
What to do if you need help moving around the airport
This page tells you how to get assistance at the airport before and after your flight.
Airport staff can be arranged to help passengers who have a disability or reduced mobility. The staff will help you get to or from your aircraft, at any of our destinations.
We are happy to discuss your needs, and then make the arrangements on your behalf so your journey through the airport will be as easy as possible. Just contact our Special Assistance team before your flight.
If you are in a wheelchair or use a mobility aid, and are planning on bringing it onboard, please read our guidelines to find out what you need to do.
Contact our Special Assistance team
Tel: 0344 481 4455
TTY: 0344 209 0747
Fax: 0344 209 7373
Voice tel: 01293 747691
Mon - Fri 09:00 - 18:00 (UK local)
Bank holidays 09:00 to 17:00
Sunday and Christmas Closed
If you're calling from overseas, call your local Virgin Atlantic reservations office. You can find the details on our contact page.
Other useful links
Find out how to organise other special flight requirements
Find out about ordering a special meal for dietary requirements
Find out about travelling with medication or medical equipment
Find out how to travel with a mobility aid or wheelchair
Find out about travelling with your own assistant
Find out about travelling with specific medical conditions
Find out about travelling with an assistance dog