The Onyx Apartment Hotel

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Cape Town, South Africa

4 stars

A home away from home? This is that and more. With a sophisticated, sleek interior that’s infused with South African vibrancy, you’ll find yourself in the heart of the city – just opposite the Convention Centre if you’re here for business, but also just steps from bars, restaurants and attractions if you’re here for fun. Whichever room type you pick you’ll find yourself with ample space, and a fully equipped kitchenette to cook up a storm. Whilst you’ll feel like you’re in your own apartment, the concierge are on hand downstairs for whatever you need. And if you don’t feel like using your own facilities, the Asian tapas restaurant on the ground floor is definitely worth a visit. And if you fancy an aperitif, head up to the 4th floor to enjoy a cocktail with stunning views of Table Mountain. Of course you’ll also have to find time in your schedule for a dip in the pool which has both indoor and outdoor sections – perfect whatever the weather! And we haven’t even mentioned the spa…

Amenities

Bar
Fitness Centre/Gym
Free Parking
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Close to City Centre

Explore the local area

Set in the Cape Town foreshore, just across the street from Cape Town International Convention Centre, just 8 km from Table Mountain and 19 km from Cape Town International Airport.

Hotel Information

Room Information
Room Upgrade Information

106 apartment style units, all with air-conditioning, complimentary WiFi access, fully equipped kitchenette, separate lounge area, flat-screen TV, tea/coffee, hairdryer, bathrobes and slippers, iron and ironing board, and safe.

Standard Studios range from 35 to 52 sqm with 1 king-size bed, sleeping maximum 2 people.

Hotel details

Dining

YU Asian Tapas and Bar (contemporary Asian dining, open for lunch and dinner). MRKT (serving healthy on-the-go deli-style meals, as well as breakfast and light lunches). Granite Bar (fourth floor lounge and bar).

Fun and Games

Heated outdoor/indoor swimming pool. Gym. Sanctuary Signature Spa*.

Handy Stuff

Complimentary WiFi access. Complimentary self-parking. Laundry service*. Room service*. Concierge.

Additional Information

*Denotes local charge.

Trip advisor rating

4.6/5

248 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

71%

Very Good

19%

Average

Poor

Terrible

“Disappointing stay”

Dec 09, 2025ASQAYUK

I would not recommend this hotel. In the 2 bedroom suite (we were a family of 4 adults), one ensuite only has a bath ,no shower attachment. I tried repeatedly to change rooms or add a room. Unfortunately there was no availability, which I could understand but it was so frustrating having the same conversation over again..where they would first deny there were suites with 2 showers then go to speak to the manager then say we will put you on reserve , for first availability and then no contact. I would then have to recheck. After a couple of days I gave up. Reception were not rude but totally unhelpful , there seemed no concept of actually feeling a need to try and resolve a situation. Just being told oh we are busy, hotel is full ask tomorrow etc etc . They were politely useless. So 4 adults were using 1 shower (which leaked) The AC was not working and they said eventually it was a building problem and they had to get engineers. The AC didn't work for 2 days and we asked for a fan. The hotel had no fans and made no attempt to get one. We went and bought one. How they could just say the AC is not working and we don't provide fans I do not know! The plug sockets are very sparse and inconvenient. There are no USB charging points ,so you have to use plug points. One would think you could swim and use the showers (advertised as spa and pool) . It is more of a plunge pool by the bar area. It is not a swimming pool as such. There are NO changing rooms. The spa is not really a spa but a few treatment rooms, you cannot use their showers if you use the pool. I was told you can change in your room and go up in costume and then use bar toilets to change! The most inconvenient arrangement. So I did not use the pool. It's not really on the waterfront (long walk or uber). Positive side, it is clean and the beds are comfortable I guess. However I had the worse 3 day migraine due to the fact I could not sleep ,it was either too hot or too cold for 3 days. Eventually the AC seemed to be fixed. I will never come back to this hotel. Essentially it ruined my Capetown stay and I was ill. It made it very difficult to get dressed and ready for the events we were attending, as there was a bathroom queue for the shower. At the least I would advise management to put in hand showers to all the bath tubs. Have fans available for customers if needed. Educate your staff on what rooms are available. Plus I feel it is not really a spa or swimming pool hotel. The Yu restaurant was good but closed on most days we were there. The Mrkt area for breakfast was reasonable. Staff were friendly and majority of the time the service was good. One or two days they seemed a bit overwhelmed, got the order wrong (including bacon on a plate when we specifically asked them not to )and took a long time.

“Do not book here — the customer service is unacceptable.”

Dec 04, 2025Julie W

Do not book here — the customer service is unacceptable. I reserved a room for my parents at The Onyx Apartment Hotel in Cape Town and emailed a month in advance to confirm whether breakfast was included in the rate. A representative, Belinda Visser, responded and assured me that all their rates include breakfast. However, when my parents arrived, they were abruptly told that breakfast was not included. The on-site manager was dismissive and made my father feel as though he simply wanted him to leave. There was no acknowledgment of their staff’s mistake, no apology, and no attempt at compensation. They repeatedly insisted that the booking showed “room only,” refusing to take any responsibility for the misinformation provided by their own employee. Overall, the experience was extremely disappointing. Be aware of the way they treat their guests and their lack of accountability.

“Wonderful staff”

Nov 22, 2025Laura B

Amazing stay. Had a one bedroom apartment and very spacious, clean and good facilities. The pool was the perfect temperature and all the staff couldn’t do enough to help you. Thanks to the ladies at the spa, and the three gentlemen at reception who helped us with a very early morning check out and made us amazing breakfast packs full of great food for our onward journey. Truly kind and wonderful service.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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