I arrived at the hotel on 21 December 2025. The reception on arrival was pleasant; however, the overall service during my stay has been disappointing.
On 21 December, the cleaning staff arrived at 8:30am while I was still sleeping. I informed her of this, but she returned again at 9:00am. She apologised and advised that I place the sign on the door when I wanted the room cleaned. I placed the sign at 10:00am, and we were out until 6:00pm. Unfortunately, when we returned, the room had not been cleaned. I then had to call reception using my personal cellphone, as there was no information card or extension number provided in the room.
Throughout my stay, I have had to contact reception from my own cellphone for basic amenities that were not provided or replaced in the room, such as toilet paper, soap, tea, and coffee. No guidance was available near the room phone, which made this unnecessarily inconvenient. Arranging transport was also challenging, as using Uber was complicated and no assistance was offered.
On Day 3, the room was cleaned, but essential items such as toilet paper and soap were not replaced.
From Day 1 to Day 3, the car guard in the parking area repeatedly asked whether we were checking out. This only stopped after I mentioned that it was becoming frustrating.
At breakfast, I requested Five Roses tea. It was available on the first day, but for the following two days I was informed that the supplier had changed. I also requested hot milk and had to ask several times before receiving it.
Instead of being a relaxing holiday, the stay has been marked by ongoing inconveniences. I currently still have two days remaining, and I am honestly looking forward to the end of the stay, as it has been more stressful than restful.
Overall, I am disappointed with the level of service and attention to detail. This experience has unfortunately not met expectations, and I would reconsider staying here again.
