good morning.
I would like to review my experience at your hotel.
The staff at reception were very professional and friendly, however, the first misunderstanding though which might not be their fault was meals and vouchers. I was supposed to receive breakfast, lunch and supper. On the first day I realised it wasn't scheduled and asked if I could use my colleague's voucher to pay because she had arrived a day earlier and the waiter said okay. Later that night, I am woken up by my colleague because some rude lady manager was holding them hostage at the restaurant because I didn't pay for my lunch.
That might be the Hotel policy, but the manner in which the matter was addressed leaves much to be desired, we are guests at your hotel booked in for an entire week, surely we were not going to run away. the matter would have been settled at some point. Some of your waiters need training, their service was lacking
My second problem was, I realised that my sheets were torn, and without causing a scene I reported the matter at reception and was promised that the matter would be sorted, it wasn't until the third day. on the fifth day the sheets reappeared, I decided not to do anything about because it looked like you guys don't replace torn sheets you just use them. My only worry was not to be accused of tearing them myself.
My last gripe is noise levels on the corridor by other guests, generally throughout my stay there were people who were making noise in the middle of the night on the corridor.
Thank you for your hospitality