This Hotel and Spa is pure heaven. We are treated like Royalty. We have been coming back year after year because this Hotel and Spa are bliss.
The staff all know us by name and are always smiling, always ready to assist and help us enjoy what is a 7 Star Hotel.
Tiaan, the Operations Manager, ensures that everyone and everything goes like clockwork.
He has a fantastic staff including the deputy manager, Nathan, the wonderful Gwen, in charge of housekeeping for whom nothing is too much trouble, and Mona, who has been at Lanzerac for many years and always greets us with such a lovely smile; the lovely waiters and waitresses, including the fabulous Bongi who always comes to our table and is so pleased to see us; the fabulous Lynette who remembers everything we like to eat and drink and is the sweetest, most charming and most efficient waitress; the lovely others including Romeo, Henrico; Mihlali; Aaron; Elijah; Kuphela and Oli.
We love our room, 202, with its private terrace which shares a private pool and loungers with just two other rooms.
The Deli and tasting rooms are superb.
The chefs need special praise. They will make anything we ask off the menu and everything they make is delicious and beautifully presented.
The grounds are beautiful and beautifully maintained.
This is why we return year after year. Thank you to Tiaan and his staff for making our holiday in February every year so enjoyable."