Banff Caribou Lodge & Spa

Banff, Alberta

Star rating

Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse
Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge, full service spa and a great Steakhouse restaurant; this is a very comfortable property within easy reach of Downtown Banff. Surrounded by mountains, there are plenty of outdoor activities to keep you busy too - just ask one of the hotel staff for their local knowledge and they will have you finding Banff's best kept secrets in no time. 

Amenities

  • Ski
  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and ironing board. 

Standard Rooms with either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Complimentary heated underground parking. Complimentary Banff Local Roam bus pass. Ski Bus* stops at the hotel for various destinations.

Keg Steakhouse and Bar (open for breakfast and dinner - room service available during restaurant hours).

Hot pool. Fitness room. Red Earth Spa*. Lounge with large stone fireplace.

Complimentary WiFi.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (922)
  • Very good (1050)
  • Average (425)
  • Poor (157)
  • Terrible (85)
Image of the Tripadvisor rating Helpful and supportive staff and great place to stay

Jul 8, 2025 C26aroline M

Lovely hotel, staff extremely friendly and helpful. Rooms very comfortable and in a good location. Internal restaurant very good food. I'd had my phone and credit card stolen just before I arrived - staff were so helpful and supportive, let me access a computer and I could call internationally from room. All hotel staff very helpful and it was… Read more
Lovely hotel, staff extremely friendly and helpful. Rooms very comfortable and in a good location. Internal restaurant very good food. I'd had my phone and credit card stolen just before I arrived - staff were so helpful and supportive, let me access a computer and I could call internationally from room. All hotel staff very helpful and it was useful being able to check in here for Rocky Mountaineer too. Ideal hotel for staying in Banff and touring around local area. Good amenities in hotel too with laundry service, pools etc. Fab Read less
Image of the Tripadvisor rating Nice hotel but room a bit dated

Jul 7, 2025 Wendy M Bury, United Kingdom

We stayed here for 3 nights. The hotel reception area is lovely as were the reception staff, very helpful. Upon check in we were given complimentary tickets for the Roam bus which was handy as we had tickets booked for the Banff Gondola and this bus took us from the bus stop right outside the hotel straight there. The room was a bit dated but was… Read more
We stayed here for 3 nights. The hotel reception area is lovely as were the reception staff, very helpful. Upon check in we were given complimentary tickets for the Roam bus which was handy as we had tickets booked for the Banff Gondola and this bus took us from the bus stop right outside the hotel straight there. The room was a bit dated but was still comfortable. There was no air con & it was quite warm but we could open a window which let air in. It is a 10-15 min flat walk into town. If going to Banff again we would not hesitate to stay here. Read less
Image of the Tripadvisor rating 2 night stay in Banff

Jul 5, 2025 WiltshireCityBreak Wiltshire, United Kingdom

Stayed here for 2 nights prior to joining the Rocky Mountaineer train. Just a few minutes walk to Banff centre. Lovely reception area and helpful, friendly staff. Room was very comfortable and the restaurant in the hotel was very good. Didn't have breakfast here as there were so many coffee shops, bakerys around. Banff is a really beautiful place… Read more
Stayed here for 2 nights prior to joining the Rocky Mountaineer train. Just a few minutes walk to Banff centre. Lovely reception area and helpful, friendly staff. Room was very comfortable and the restaurant in the hotel was very good. Didn't have breakfast here as there were so many coffee shops, bakerys around. Banff is a really beautiful place and this hotel was a perfect place to stay Read less
Image of the Tripadvisor rating Way overpriced for the value received. Here’s why….

Jul 5, 2025 howardxp1 New York City, New York

First, I found the AI produced opinion incredibly and surprisingly accurate. It’s done as a summary of ALL the opinions of real people that reviewed the property. The main problem with this hotel is that because it’s close to the main attractions, they get people coming who drove hours to get there and will be desperate to get accommodations.… Read more
First, I found the AI produced opinion incredibly and surprisingly accurate. It’s done as a summary of ALL the opinions of real people that reviewed the property. The main problem with this hotel is that because it’s close to the main attractions, they get people coming who drove hours to get there and will be desperate to get accommodations. Most of the hotels in the small town have that same advantage. Therefore, they can have dated furniture, mediocre facilities, small rooms and ridiculously high prices on everything. For $350 a night for a regular room, one would expect at least breakfast, but not here. You’ll have to pay another $28 per person for a so-so breakfast at best.. I believe that tax and tip are additional. Unfortunately, the small pool and the jacuzzi was out of order as well, though to their credit they DID allow me to use a neighboring hotels facilities. Not so convenient but better than nothing. Having traveled to more than 95 countries and still going strong, I can say with confidence that the big name hotel brands that cost less than half of this and most other hotels in Banff, provide far better value in every category! I saw only one (Moxy) and that was a staggering $500+ per night. It’s so unfortunate, but I find this to be the case in most popular “park towns” in North America where people go for the beautiful scenery. Often times local governments for some silly reason don’t even allow the big-name brands into the town. Someone’s getting paid under the table! In addition, expect to pay through the nose for almost anything on the Main Street. In summary, if you’re going to a popular town like Banff for a few days, expect to spend a couple of thousand dollars at the very least (unless you’re roughing it in a tent and sleeping bag!) Howard S. Read less
Image of the Tripadvisor rating Overpriced

Jul 3, 2025 Tammy P

The motel is dated. Got locked out of my room & missed my tour bus. Meals at The Keg are excellent. Service staff are friendly & helpful. There is no aircon in the rooms so don’t make the mistake of turning on the heating like I did. Fans are available.