Known as Canada's 'Castle in the Rockies', Fairmont Banff Springs is a world-renowned iconic resort and stands as a symbol of Canadian hospitality. Located in the heart of Banff National Park with some truly breathtaking views, this is a place so magical you'll think you awoke in a storybook. With renovated guest rooms and suites, 11 dining outlets, a Willow Stream spa, bowling centre, shopping and entertainment, there is something for everyone. Access three nearby ski areas and explore the National Park, with cross-country skiing, ice skating and horse drawn sleigh rides available almost from your doorstep.
Amenities
Golf
Ski
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Where is it
In a beautiful location, only 1 km from downtown Banff, easily reached by on foot or public transit*. Transfer time from Calgary Airport: 1 hour 35 minutes.
Hotel information
764 rooms on 9 floors in 3 wings with 8 lifts. All with satellite TV with pay-per-view films, WiFi Internet access*, telephone, tea/coffee-making facilities, safe, hairdryer and iron and board. Fairmont Rooms with 1 king-size bed, 1 queen-size bed or 2 twin beds, sleeping maximum 2 adults.
Deluxe Rooms are larger with either 1 king-size bed, 1 queen-size bed or 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.
Junior Suites have 1 king-size bed and a sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children.
Fairmont Gold Rooms are located on the 4th and 5th floors with private check-in and access to exclusive Fairmont Gold Lounge which offers continental breakfast, tea and coffee and complimentary evening canapés (5:00pm–7:00pm), rooms have either 1 king-size bed or 2 queen-size beds and sleep maximum 4 adults or 2 adults and 2 children.
10 restaurants and lounges including: Castello's Ristorante, Waldhaus Restaurant, Waldhaus Pub, Grapes Wine Bar & Bistro, 1888 Chop House, Bow Valley Grill, Rundle Lounge, STOCK and the Ramsey Lounge & Samurai Sushi. Indoor and outdoor heated swimming pools and whirlpool. Willow Stream Spa* with mineral pool and fitness centre* with classes, cardio-equipment and free weights. Bowling centre*. Golf course*. Tennis*. Horseback riding*. Ice rink*. Gift shops. WiFi access* in public areas. There is also a frequent shuttle* to Mount Norquay, Sunshine and Lake Louise for downhill and cross-country skiing in the winter months. Car parking CA$27 plus tax for self-parking and CA$41 plus tax for valet parking, per day (payable locally, subject to change).
*Denotes local charge.
Based on 9771 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (6495)
Very good (1870)
Average (740)
Poor (411)
Terrible (255)
Beautiful but needs a bit of work.
Jun 8, 2025MrDanielT
We stayed for 2 nights in a king suite. It was nice but badly proportioned and a bit tatty and dated for the price, for example the a/c unit was leaking the whole time which left us with a cup on the floor.
We didnt mention it until checking out as we couldn't be bothered with the moving of rooms or the maintenance team bothering our short stay.…
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We stayed for 2 nights in a king suite. It was nice but badly proportioned and a bit tatty and dated for the price, for example the a/c unit was leaking the whole time which left us with a cup on the floor.
We didnt mention it until checking out as we couldn't be bothered with the moving of rooms or the maintenance team bothering our short stay. The lady at reception didnt seem interested when we mentioned it. Instead she was busy messing up our bill and we got over charged.
The breakfast was impeccable, service was fantastic and choice is brilliant, the vermillion restaurant is beautiful.
Its a pretty special place but needs a bit of tlc, also some of the staff need a lesson in luxury service particularly the checking in/out team.
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Exceptional Hotel. Have stayed there many times and thoroughly enjoy it. The Gold floor service and amenities are second to none. No request is denied and accomplished with a smile. I am looking forward to returning again this winter. A Five Star Property
Fairmont Gold - bathroom a disgrace!
Jun 6, 2025SteveDickens6Ferndown, United Kingdom
We requested a Gold room with twin beds, but were allocated a room (Gold room 590) with a single king bed. The hotel claim that the fault lay with our travel agency, who had evidently booked a King room, rather than a Queen (although clearly adding a request for 2 beds).
The reason for the request is that my wife suffers from 'restless legs…
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We requested a Gold room with twin beds, but were allocated a room (Gold room 590) with a single king bed. The hotel claim that the fault lay with our travel agency, who had evidently booked a King room, rather than a Queen (although clearly adding a request for 2 beds).
The reason for the request is that my wife suffers from 'restless legs syndrome', which manifests as periodic involuntary jerking of her legs - hence sharing a bed (even a king-size one) can be quite uncomfortable.
As regards the room itself, we were very unhappy about the size of the bathroom. We fail to see how a 5-star hotel can offer, at a premium Gold rate, a room where you cannot enter the bathroom and close the door, without having to step into the shower cubicle to allow the door to your pass your body!
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Lovely rooms with tiny bathrooms
Jun 5, 2025Whitejade4Lygia, Greece
Very luxurious hotel, with what you would expect from a Fairmont. Surprisingly, the bathrooms are very small which is not what would be expected.
The bar was excellent and with a very buzzy atmosphere. The Gold amenities are ok but not sure if worth the upgrade.
The hotel is out of town with about a 15 minute walk although a shuttle bus runs…
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Very luxurious hotel, with what you would expect from a Fairmont. Surprisingly, the bathrooms are very small which is not what would be expected.
The bar was excellent and with a very buzzy atmosphere. The Gold amenities are ok but not sure if worth the upgrade.
The hotel is out of town with about a 15 minute walk although a shuttle bus runs quite frequently.
The free passes for all the public buses are great and a good way to get around Banff.
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Beautiful but needs a bit of work.
