We stayed here for 2 nights as part of our Rocky Mountaineer experience. The hotel is majestic, a heritage listed building, which means you can renovate but not move walls.
We booked a Gold room, it was on the fifth floor where the club is located. The room is average size, with a robe, safe, iron & ironing board, robes for 2 and slippers. A king size bed was ok, pillows I didn’t like that much. A chair, coffee table, wall mounted tv, a desk & chair, large side table with drawers. The air conditioning did not work very well, we had to get a fan bought into the room. Our biggest disappointment was the bathroom.
It was very very small. A single vanity that was cut away to accommodate the toilet and a walk in shower. The water pressure was ok, water hot with a hand held shower and a rain head. A nook for your shampoo, even though shampoo, conditioner & body wash is supplied. A shaving magnified mirror on the wall with a night light. You could not have 2 people in the bathroom. There was a drawer under the vanity to store a few things in and 2 shelves above the toilet for more of your toiletries. The towels were nice and plenty of them.
The club was very good. Plenty of seating whether its at a table, lounge chairs or couches by the fire. Food was excellent – salads, cheeses, hot food, water, soft drinks, all free. Alcohol you had to pay for. We ate breakfast here too. It was also excellent. Fresh fruit, cereals, juices, smoothies, teas, coffee, pastries, eggs, potatoes etc.. a great variety.
Staff have been very helpful and lovely, could not fault them.
The hotel is walking distance, about 2 kms (I think) to downtown Banff which is very lovely.