I found it interesting to stay at the property and take it historical tour, but I would never book it again.
Our room was fine — just fine. A little dilapidated in certain ways, but tracked with the whole historical charm of the place I guess. Certainly not worth the expense or the inconvenience of the trip back and forth to town. The room was quiet enough, despite being across the hall from some sort of service entrance where discarded linens of some sort were routinely left laying around on the floor for multi-day spans.
This place trips over its own feet as it ostensibly attempts to provide service but actually ends up creating a supercilious, unwelcoming experience.
Wwe arrived late at night after being in transit since early morning, with a load of ski equipment and other heavy baggage. There was a long line of guests checking in, who were probably on the same flight we were. The two staff members manning the front desk were busy going over all sorts of information about things to do and places to visit, and holding up the line typing notes into their computer after each guest stepped away, rather than efficiently just processing the next party of exhausted bleary-eyed guests into their rooms. It would be lovely to have such personalized service, but only if the the hotel could staff its desk with a dedicated person for those guests who want me personalized attention at such a late hour. The hotel had asked for our estimated time of arrival, so it should’ve been no surprise how busy the line was going to be.
Another example of this is the morning breakfast. Guests line upin a long queue while a single host ushers one party at a time, “refreshing them on the buffet offerings” instead of just getting people seated and eating. Again, lovely to provide that service, but maybe the hotel should staff itself appropriately so that it doesn’t become such a time sink for everybody in line.
The ultimate expression of the problem with this place was when we attempted to check in, precisely on time, for a reservation at one of the on-site restaurants. Although we had a reservation, the host apparently didn’t see it on their screen and shuffled us aside to attend to the next guest, who was 15 minutes early! We were left standing there while the people behind us were ushered inside, as we fiddled with the clunky slow-to-load reservation app to pull up our confirmation (which we had!). And then to be told ‘not to worry, they weren’t that busy and could squeeze us in!’ We didn’t spend another penny at the on-site dining options.
This would’ve been fun for maybe a day or two stay, but by the end of the week, I was absolutely itching to be rid of the place. Glad enough we checked it out. Feel no need to do so ever again.
