If you are a member of the ACCOR program, and have stayed here in the last 6 months, I HIGHLY RECOMMEND verifying the accuracy of your points posted!!!
I hate to have to resort to airing my dirty laundry, but I have received no satisfaction with Accor or CLL hotel management regarding a recent stay and inaccuracy in my points.
I stay at this hotel OFTEN. 10 nights this ski season, and 50 lifetime nights.
I have stayed at many Fairmont properties, but this one can NOT get my loyalty points right.
4 out of the last 6 stays have been inaccurate, of course posting LESS points than earned. One of these stays in particular, I emailed Accor who verified with the hotel that the points are correct, despite them not being able to give me a breakdown of points earned (dining, hotel, spa, etc). I emailed the hotel front desk prior to my next stay, asking them to forward my concern to the general manager, but I heard nothing. I then stayed at the hotel after this error and Maain (front office manager) apologized profusely and promised to look into the error. More than a week later and I have received no communication from CLL, and my points remain uncorrected.
Exhibit A
Spend: room 270, room 270, dinner 250, dinner 170, breakfast 35, massage 229, massage 229, Basin 100, Basin 100. Total $1653. None of this is taxes, resort fees, tips/gratuities.
Exhibit B
Accor app: 1870 status points, 3291 reward points
Exhibit C
Accor online calculator, platinum status: 2580 status points, 4540 reward points