Surrounded by mountain peaks and a beautiful crystal-clear lake, the Fairmont Chateau Lake Louise is an exclusive hotel offering a superb standard of accommodation and hospitality. An area offering a host of outdoor activities, you will not be short of things to do to fill your time. With world-class skiing in the winter along with ice-skating, snowmobiling and horse drawn sleigh rides to mountain biking, river rafting and scenic hiking in the summer, you are simply spoilt for choice! After an action-packed day, head back to your luxurious retreat in the mountains and savour the authentic culinary offerings, or rejuvenate your mind and body at the spa.
Amenities
Kayaking
Babysitting service
Ski
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Where is it
Located in Banff National Park, overlooking Lake Louise. 45-minute drive from Banff. The ski lifts are 10-minutes away. Transfer time from Calgary Airport: 2 hours 10 minutes.
Hotel information
552 guest rooms on 8 floors in 1 building with 8 lifts. Rooms with cable TV with pay-per-view films*, WiFi, telephone, alarm clock/radio, tea/coffee-making facilities, safe, hairdryer and iron and board. Fairmont Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults.
Fairmont Lake View Rooms are as Fairmont Rooms but with views of Lake Louise and the Victoria Glacier, sleeping maximum 2 adults.
Deluxe Rooms are larger in size with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Fairmont Gold Rooms are located on the 7th and 8th floors, with private check-in and access to the exclusive Fairmont Gold Lounge which offers Continental breakfast, tea and coffee and complimentary evening canapés (5:00pm-7:00pm), sleeping maximum 4 adults or 2 adults and 2 children.
Fairview (upscale dining, open for dinner), The Walliser Stube (rustic European alpine restaurant and wine bar, open for dinner Mon-Sat), Alpine Social (craft beer, Canadian whiskey, cocktails and hearty comfort food), Poppy Brasserie (open for buffet and á la carte breakfast), Lago Italian Kitchen (open for dinner), Chateau Deli (open 24-hours; take out sandwiches, pastries) and the Lakeview Lounge (cocktails and afternoon tea with a majestic view of Lake Louise). Full-service spa (treatments*). Health Club with indoor heated swimming pool, whirlpool, steam room and fitness centre with cardio-equipment and free weights. WiFi* access throughout the hotel. Horse sleigh rides* around the lake. Gift shops. Babysitting* (on request). Concierge service. Laundry/dry-cleaning service*. Room service*. The hotel has the most frequent ski shuttle in the Canadian Rockies to the Lake Louise ski area. Valet parking approx CA$35 per day or self-parking approx CA$30 per day (payable locally, subject to change).
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
2 nights: 24-26 Dec '18, 15-17 Feb '19 and 19-20 Apr '19.
*Denotes local charge.
Based on 10573 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (6772)
Very good (2169)
Average (905)
Poor (457)
Terrible (270)
Didn' t disappoint from vision presented in all photos .
Jun 9, 2025jacqui13PerthWaPerth, Australia
This is a Fairmont hotel so they are usually very grand castle /chateau style buildings this one didn't disappoint .
We had a room on 8th floor with views onto Lake Louise which was a spectacular vision at sunrise .
Food excellent and the staff are top notch nothing is too much trouble .
There are a lovely selection of top class shops in the…
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This is a Fairmont hotel so they are usually very grand castle /chateau style buildings this one didn't disappoint .
We had a room on 8th floor with views onto Lake Louise which was a spectacular vision at sunrise .
Food excellent and the staff are top notch nothing is too much trouble .
There are a lovely selection of top class shops in the hotel too.
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Enchanting hotel, bad dining.
Jun 8, 2025MrDanielT
This hotel is quite enchanting.
The location is magnificent, literally perfect.
The decor inside is amazing, rooms newly refurbished and faultless.
Service was really good from the hotel staff.
I have given 5* from this however the afternoon tea was a let down, I booked for our anniversary and didnt get a seat overlooking the lake which was…
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This hotel is quite enchanting.
The location is magnificent, literally perfect.
The decor inside is amazing, rooms newly refurbished and faultless.
Service was really good from the hotel staff.
I have given 5* from this however the afternoon tea was a let down, I booked for our anniversary and didnt get a seat overlooking the lake which was a huge disappointment as it seemed priorities for influences etc.
Also we went for a drink in one or the other eateries and the service was atrocious we left without even starting out drinks just paid the bill and went to our room.
Hotel amazing but the dining facilities are poor, that being said we will be back next year.
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Underwhelming
Jun 8, 2025Vivien CEdinburgh, United Kingdom
We wanted to have a celebratory drink in the Louiza restaurant and a server took our name and said there would be a 5 minute wait for an outside table. She then went away and another server who had been standing behind her, but not party to the conversation, then started the whole process again, but said there would be a 15 minute wait as they had…
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We wanted to have a celebratory drink in the Louiza restaurant and a server took our name and said there would be a 5 minute wait for an outside table. She then went away and another server who had been standing behind her, but not party to the conversation, then started the whole process again, but said there would be a 15 minute wait as they had to set some tables. This seemed very strange as there were a number of tables already set and she then admitted they’d been told to ‘slow things down’, even though it was pretty empty mid-afternoon. We said we'd been told 5 minutes and that waiting a further 15 minutes didn't fit with our scheduled bus, and she then rather confusingly said we could have a table inside straightaway!
We were already feeling that our experience wasn’t great but were then further disappointed when the drinks arrived. The mocktail was 85 % ice and I had to ask for a straw as I wouldn’t have been able to easily drink it otherwise. The mocktail was delicious but it felt like they’d run out of it, either that or they think it’s ok to serve a drink like that. Overall our experience was totally underwhelming and a big disappointment.
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A Disgrace to the Fairmont Brand – Only the Spa Staff Redeem It
Jun 7, 2025leo639Miami, Florida
My experience at the Fairmont Lake Louise was shockingly poor for a property that carries a luxury brand name. If not for the exceptional professionalism of the spa staff — who clearly understand what international hospitality means — this stay would have been a complete disaster.
The rest of the hotel operates like a poorly run lodge rather than…
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My experience at the Fairmont Lake Louise was shockingly poor for a property that carries a luxury brand name. If not for the exceptional professionalism of the spa staff — who clearly understand what international hospitality means — this stay would have been a complete disaster.
The rest of the hotel operates like a poorly run lodge rather than a world-class resort. The overall service was dismissive at best and outright disrespectful at times. It’s evident that the management team is either absent or completely disconnected from what true hospitality entails. Staff outside the spa lacked both courtesy and competence, and several guests I met — including one who suffered sleep deprivation due to a room placed right beside an active renovation zone — shared similarly negative experiences. When she approached staff about the issue, she was reportedly treated with the same indifference and rudeness many of us encountered.
This hotel doesn’t function on merit — it functions on its monopoly over Lake Louise. If it weren’t for the unbeatable location, I doubt many would choose to stay here. There’s a big difference between exclusivity and entitlement, and this property seems to have confused the two.
Fairmont should seriously reconsider how this hotel is being managed. It’s tarnishing the brand’s reputation and leaving international travelers with a bitter impression of what should be a Canadian icon.
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Magical Stay – Perfect for Families!
Jun 7, 2025qbie215Weaverville, North Carolina
Our weekend at Fairmont Château Lake Louise was unforgettable. Every meal was incredible—*Louisa* and the *Lakeview Lounge* were standouts. The staff made our kids feel so welcome, and the whole property is surprisingly family-friendly while still feeling luxurious.
We requested a northern lights wake-up call and were thrilled when they not only…
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Our weekend at Fairmont Château Lake Louise was unforgettable. Every meal was incredible—*Louisa* and the *Lakeview Lounge* were standouts. The staff made our kids feel so welcome, and the whole property is surprisingly family-friendly while still feeling luxurious.
We requested a northern lights wake-up call and were thrilled when they not only called, but Asharv personally showed the best viewing spot—such thoughtful service!
Another highlight was the *mixology class* with Brock. He’s not just a bartender—he’s an artist and an amazing teacher. His passion, storytelling, and personalized tips made the class a must-do.
Between the breathtaking views, world-class service, and warm, kid-friendly atmosphere, we’re already dreaming of our next visit. Five stars all around
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Didn' t disappoint from vision presented in all photos .
