The thought of visiting Montreal excited us, and knowing we were staying at a Hilton property right in the middle of the action was incredibly reassuring. Unfortunately, that reassurance vanished the moment we arrived.
Finding the hotel was a challenge. Our Uber driver was thoroughly confused because there is no clear signage for the drop-off zone. Since the entrance is tucked near a mall parking complex, even a local driver struggled to navigate it. Once we finally reached the drop-off area, we began unloading our several large suitcases while the doorman simply stood by and watched. It wasn't until we had completely unloaded everything and were tipping the driver that he finally walked over to offer help. By then, the damage was done, and we politely declined.
The front desk is located a few floors up. While the check-in staff welcomed us with the signature warm cookies, the hospitality quickly fell short when we were assigned a room thrown at the very end of a long hallway, exceptionally far from the elevators. It felt incredibly inconsiderate after a long journey. However, the saving grace of our arrival was Mr. Jassem. He stepped in, handled our discomfort beautifully, and went above and beyond to ensure we were comfortable and well taken care of.
The rooms themselves were wonderful—clean, spacious, and well-appointed. Additionally, the location is unbeatable. It sits right at the heart of Montreal's bustling events and activities, with the massive convenience of being directly connected to the underground Complexe Desjardins.
Breakfast, however, brought another wave of disappointing service. While the food itself was just okay, we were treated to the awkward spectacle of the hostess and our waiter having a heated, poorly concealed argument in the corner. With all the dramatic hand gestures, the waiter seemed so visibly upset that our request for a coffee refill was completely ignored twice. The atmosphere in the breakfast room felt incredibly cold, leaving us wishing we had just gone outside for a warm Montreal bagel instead.
While the location and room quality are excellent, the inconsistent service means that if I were to visit Montreal again, I would seriously think twice before staying here.
