This is a strange mix of badly updated rooms, poor layout, missing traditional services, and downright scary elevators. During a period of 4 nights there, THREE people ended up trapped on different nights in broken elevators. We expected the fire department to open up a branch office in the foyer.
The rooms are comfortable and housekeeping was very good. However, the rooms have been redesigned with minimal furnishings. ONE draw for the whole room, under the TV, which initially contained THREE different bibles. There was no storage in the bedside tables, and only one other tiny draw in the closet. There were two of us staying in the room, and we didn't have enough draw space for ONE guest.
Moving between floors was complicated. Only one main bank of elevators, which serviced floors 1 through 37. A complicated "tap your key card then tap your floor number" system worked intermittently. For no obvious reason, one or other of our cards would work sometimes. Not helped by the fact that some lights on the floor displays didn't work - so I'd be tapping a floor button, thinking it wasn't working - then look across and see the light HAD illuminated on the other panel! We eventually worked out that elevators coming down did NOT stop at our floor. In the end we started selecting the UP button, went up a few floors and waited for the elevator to start downward again. Our longest wait for an elevator was 20 minutes!
The bar was also odd. We wanted to just sit and have a few drinks, but the wait staff insisted on knowing how many there would be in our party ... we were meeting an unknown number of friends, so couldn't give him that info. What happened to just being able to sit down in a lobby bar and get a drink?
The saving grace of this hotel was without a doubt the staff - everyone we interacted with was excellent. That famous Canadian politeness was on full display, even when I tried out some French phrases (with mixed success) because I really wanted to practice!
Oddly for a hotel of this class, there was no way to check our folio from the room, or to check out. There is a strange mix of old and new throughout the property. Sometimes if felt as if they'd started to update the hotel, then given up.
Until they get engineers in and properly repair the elevators, I would NOT recommend staying here. Three stuck elevators in three days? I was surprised they weren't just closed down.