We booked a Club King Room, room 3505 for our 6 night stay. The room is not very big, but adequate enough. Check in was easy and pretty quick. As we had paid in advance for our stay, the hotel (like all) take a deposit for incidentals. We were told it would be $200, but upon checking our bank account, it was $900. Went to reception for an explanation, was told it was a “system algorithm “, that the manager will need to fix this. We have no problem in money taken as a deposit (it remains pending in your account), but tell us the correct amount.
The room was on the 35th floor, there are 6 lifts to the room and are a bit shaky going all the way up. The lift foyer is genuinely nice with signage to where the rooms are.
Upon entering, the bathroom is to the left is small. It has a large walk-in shower, single vanity, and toilet. There is hardly any room to put your toiletries. The shower pressure is good and so is the heat. The shower has 2 sliding doors, one to turn on the water and the other to get in. The shower does leak a little, but not much. Towels are thin, they do need replacing.
There is a robe with a safe down the bottom which is hit and miss once you input your number. Sometimes it opens up the 2nd time or it could be the 5th time. Who knows what’s gong to happen! There are quite a few coat hangers for your clothes, a single drawer, iron & ironing board. The bed is king size, which comfy wise not too bad, but the pillows are horrid. We requested some foam pillows, they are not solid foam, but the foam is like little clouds everywhere. No support whats so ever. Two side tables, one large and the other is small which is attached to a lamp and its lopsided and we could not correct it. If I put something on it, it would roll off. A swivel chair in the corner, a round table in the other with a bench seat that leads to where a suitcase can sit with a large deep drawer underneath. The TV is large and wall mounted with a bar fridge, bottled water, glasses, and ice bucket.
Air conditioning works well and not too noisy. Rooms are serviced daily.
The Club is on the 37th floor and is very large. Tea, Coffee & Soft drink are available all day. Breakfast there is plenty to choose Fruit, Pastries, Breads, Bagels, Cold Meats, Cheeses, Cereals, Yogurt, hot food that is not the same the next day. It is chaos of morning, plates run out and so does the food. It’s very noisy with kids crying and yelling. One morning there was a queue of people waiting as there were no tables available. There are usually 2 staff on cleaning tables and refreshing food – its not enough. If you want a peaceful breakfast, you will not get it here.
Evening Canapés start at 5pm. There are cheeses, vegetables with dip, dinner rolls, cold meats, some hot food that can be anything. Drinks is anything including cocktails, beer & wine, but you must pay for the alcohol.
One particular night, I had a dinner roll, broke it open and it was mouldy. Took it back to the server and showed her, a shrug of the shoulders nothing more!
Children are allowed in the club, for what we saw from our stay, most parents let the kids run around, not much care. People are carrying food and drink, anything could happen. I wish some parents would control their children a lot more in public. The clubs these days are turning into a nursery, no peace, not sure its worth it anymore.
