Marriott Chateau Champlain

A sophisticated update to this historic property. We were welcomed by staff the moment we entered the driveway. All of the staff have been attentive and helpful. I’m Marriott Bonvoy Gold Elite so I can compare Chateau Champlain to many other Marriott properties. I found the service to be a step above the typically good service at Marriott properties. Our room is impressive. We were upgraded to a suite. The focal point, of course, is the room’s distinctive windows and spectacular view. I was surprised by the posh decor that easily surpasses the cookie-cutter feel I’ve come to expect in Marriott properties. We’re enjoying details such as thoughtful, layered lighting - even in the shower. I read another review that said online photos must have been “photoshopped” and mentioned plumbing issues. Perhaps that reviewer was having a bad day? I assure you that we haven’t had any issues with hvac or plumbing. Our rooms are stunning and thoughtfully appointed. Service has been excellent. Read less

Elegant & Charming. Excellent choice! I’ve been a Marriott Platinum traveler for almost 20 years and honestly this is one of the nicest hotels I’ve ever stayed in. The property is in great shape, it’s updated with comfy rooms and all the modern amenities. Our hotel room view of downtown area on 17th floor was amazing. The staff is courteous, attentive and extremely professional. Daniel at Front Desk and Leon in the M Lounge were especially awesome. I’d suggest the Valet parking as the self-parking is a little complicated as in most downtown hotels in big cities. The valet guys are great too. Last but not least, the location is very convenient. Very safe and easy and close to everything. In summary, we loved our stay. I highly recommend this hotel. Thanks for making our family vacation trip an enjoyable and delightful experience. Read less

About me for context: frequent traveler, 47 countries so far, about 15-20 trips per year, mainly luxury and business travel. Titanium Marriott Bonvoy status with over 100 hotel nights a year. Location: Montreal Marriott Chateau Champlain is very conveniently located about 5 min walking distance from the VIA Rail train station. It is also located near all the major attractions of Montreal like the Montreal Cathedral and its a great hotel for business stays because of its central location. Room: My room was north facing, king room with a spectacular view of the cathedral, downtown Montreal and the park. The hotel has an interesting design with half-circle windows and a small lounging couch by the window to enjoy the view. The room is well-appointed and comfortable, with a Nespresso machine, a small fridge and water and wine glasses. The shower had multiple shower heads including a rain shower with amazing water pressure, which is frequently an issue in hotels. Food: the hotel has 2 restaurants, the Terrasse Belvu, located on a terrace, with great atmosphere, which is normally busy with a younger crowd, and they have a DJ on some of the days. The food, drinks and service were great. The second restaurant is on the lobby floor called Lloyd, I did a few takeout orders from that restaurant on a few of the nights. The service was slow, and a mistake was made in my order, however the mistake was corrected the food was actually good. I had a Caesar salad with shrimps and on a separate occasion a burger with truffle fries. The Caesar salad and the truffle fries were delicious! Business Lounge: The hotel has an M Club Lounge for Marriott Bonvoy members platinum and above, the service, diversity of food offerings both at breakfast and at the 5 pm hors d'oeuvres were excellent. To the point where I think it’s one of the best M Club lounges in North America in terms of the food. They had some local specialties like “make your own” poutine and Montreal smoked meat, to name a few. Of course, if you compared it to the Marriott lounges in Asia or Europe it won’t compare well but in North America it is one of the best that I experienced, and I stay in a lot of Marriott hotels. Service: The overall service was excellent. The front desk agent was very helpful and changed my room when I requested the park view, of course it helped that I have titanium Marriott status, but he was very efficient and helpful. The service at the lounge was excellent. I accidentally put the coffee machine in extensive cleaning mode, and after assuming that I would not be able to get a cappuccino from the machine I went back to my table. After a short period of time passed, I was approached by a staff member who was not present during the coffee machine incident and came from outside the lounge, and she asked me if I wanted a cappuccino. I asked her how did she know that I wanted a cappuccino, and she told me that another staff member, who observed my trouble with the coffee machine, relayed that information to her and she offered to get me a cappuccino from somewhere else. The efficient communication between the staff members was seamless and then within a few minutes she brought me a cappuccino. When it comes to excellent service it’s the attentive small things that you remember the most. Because of my excellent experience, I will make the Montreal Marriott Chateau Champlain Hotel, my go to hotel for business or pleasure when I’m in Montreal. Read less

Great experience right from the start. The valet was very helpful allowing us to leave our car outfront while we checked in (we self parked as we were not using our car during the stay + there were EV charges on S4 which he pointed out). Check in was also very efficient and the concierge was helpful in making our plans for the day. The property is in great shape and of an interesting design. We were upgraded (Titanium travel) to a park view on the 31st floor. Very nice. The rooms are very new and well appointed. The bath has a modern high tech toilet and the shower has a number of water flow settings. The M-club lounge is very nice with way above average food and a "cash" bar (wine/ beer/ basic alcohol) Read less

There are hotels whose history lends them charm and others where the past weighs heavily. Unfortunately, the Montreal Marriott Château Champlain falls into the latter. Despite Marriott’s branding and recent cosmetic refreshes, the property struggles to deliver on the promises made by its clearly photoshopped photos. The rooms, which appear sleek and modern online, felt underwhelming in person. During my stay, I encountered endless number of functional issues from a faulty thermostat that left the guest room extremely hot to persistent plumbing problems that never seemed to merit more than a shrug from the staff. Staff interactions, sadly, did little to elevate the experience. As a Marriott Bonvoy Gold Elite member, I’ve come to expect at least a baseline level of warmth and acknowledgment. Here, it felt more transactional than welcoming with little attention when problems arose. Valet parking, which is outsourced to a third-party provider, proved another point of frustration. Wait times stretched well beyond reasonable limits with no sense of urgency. The experience lacked the signature Marriott experience one would traditionally anticipate. Ultimately, the Château Champlain may rely on its history and prime address to draw visitors but in its current state, it fails to justify the premium. Montreal is a city with no shortage of hospitality gems. Sadly, this isn’t one of them. There are much better hotels closer to downtown Montreal that would most likely offer a better experience. Read less