The double tree by Hinton Canadian side, wow..... what a lying disaster it was. Let me be specific, it wasn't so much the hotel but the staff. OMG worst I've ever encountered anywhere and I've traveled several countries. Anything you asked, inquired or were interested in you were brushed off and everything you were told was a LIE. checked in, or tried to and i understand we were quite a bit early so we checked in with the front desk and the customer relations manager i believe he said was his title. OK they were aware we were there and we had two rooms but we left our luggage and thought we'd explore the area a bit. 3 hours at least and we were still being told, no rooms are ready yet. Seriously, you have two rooms that have been there for over 3 hours and still nothing. Now it's almost check in tone and still nothing. The long haired front desk( i believe she said she was the manager) she was always calling and checking on anything we asked about. She never checked on anything. Finally after being there for hours and hours we were told one room was ready but they were still in the room adjoining the one that was ready. We went to the one that was just finished. Another lie. The room had been finished for hours. No signs or anything smelling like they had just finished, no cleaning carts in site anywhere in for 8. That room and the one next to us has been ready for hours. More lies. Everything that came out of the front desk was a lie. Why? I don't understand. I called down about the second room, nope still not finished. I kept trying to explain i was right next door there isn't anyone in that room or on this floor cleaning, please just check the rest of my family in. Nope, still cleaning. Ma'am there isn't anyone next door cleaning in right here at that room. Well, to bad I haven't had it reported to sobering that it was finished. They finally took another room on another floor. Not what we booked or paid for. At one point before going up to any rooms I informed the front desk I needed to get into my luggage for a moment. Another woman started beeping a walkie talkie for Benny or barney or whomever he was. I finally said someone needs to get me into that room w my suitcase, i needed my medicine. This lady had the damn keys to this room this whole time. More lies. I said, u had keys the whole time u were beeping for that man who is outside? What is the problem here, i need my medicine. She said do u have your ticket. No o don't have nor have i ever had a ticket. Well I can't let u in here then. I was pretty much done with this front desk bologna by this point. I said open the door and move or of my way I need my suitcase. She opened the door and was mumbling under her breath the whole time. Unbelievable! Next day, go to the front desk to ask if the parking lot has cameras. I was told yes. OK well our car was broken into. Same long haired manager, I'll call for a manager to pull the tapes. OK. I checked back several times over several hours. Never got any response, never was let speak to a manager. The entire time we were there our vehicle was never addressed. Someone broke into our vehicle on their property and no one would speak to is about it. How is that possible. They didn't have a problem charging us a nightly fee to park there but no one could be bothered to speak with us regarding our vehicle was broken into in the middle of the night. Never did they address this. The beds were as hard as bricks and the restaurant we were given 4 breakfast vouchers and we had 5 in our group, had to pay for one. Never did understand that one. The food was horrible and ice cold so more wasted money and liesfrom the front desk. I honestly have never been either lied to or ignored more in my life than these 4 days at this place. Oh, hot tub, do not ever It. There was a grey line of slimy scum around it. Because they said it was salt water they just needed to add some disinfectant to it. Really? No they should be cleaned, drained and refilled to properly clean them, not throw a little chemical in it. I would stay in the car before ever going there again. The front desk staff at any given time of day or night was putting it nicely was horrible. Horrific to treat your guests like that continually throughout your whole stay. Don't go there and most certainly don't believe anything they tell u.
