I normally wouldn't write a review but this stay warrants one. First off we waited in a 2 hour line just to get checked in, once we arrived in our room, the room was wrong, we booked a whirlpool room and our room did not have a whirlpool, we tried calling the front desk and after sitting on hold for 15 minutes I decided to go back down. Elevator wait was another 10 minutes. I went to the conceriege desk and explained what happened and was told "sorry, you will have to wait in line to change your room." The same line that was JUST as long as the 2 hour wait we just had, this was unacceptable. I went and stood toward the front of the line and waited for the rep that checked us in to be finished with guests he was dealing with to speak with him. He apologized and changed our room. When I got to this room, the room was outdated, the "whirlpool tub" was not the tub that was shown in their photos, it was actually smaller than my bathtub at home, the hotel room door would not close unless we held in the latch, there was NO hot water to even take a bath, it was luke warm, but honestly, after the adventure we had to just get the room, I just accepted that this is what it is. The only good that came of this was a 1 hour later check out.
The pool also had hour time slots that you had to book, which was also extremely inconvenient and the chlorine was so strong you could barely open your eyes while being in there, so while I was disappointed to hear about the time slot, it wasn't an issue because you couldn't stay in there long anyways.
This is my 3rd time at this hotel and I have NEVER experienced anything like this. Truly a terrible experience that we paid $290 for.