Hilton Niagara Falls Fallsview Hotel & Suites

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1000 rooms. All with air-conditioning, TV, telephone, WiFi access* (CD$9 per day payable locally, subject to change), clock radio, coffee maker, iron and board and hairdryer. Guest Room (no view) with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway bed* available upon request to accommodate 3rd or 5th guest (payable locally).

Guest Room City View with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway bed* available upon request to accommodate 3rd or 5th guest (payable locally).

Guest Room Falls View with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. Rollaway bed* available upon request to accommodate 3rd or 5th guest (payable locally).

Buffet breakfast included with Guest Room City View and Falls View room categories.

Dirty expensive

Aug 10, 2025 Alastair B

One night stay at the Hilton was expensive and unpleasant. Room was not clean, large balls of hair, dust bunnies in the corners of the room. Ants - there were a large number of ants on the floor throughout the room. Bags that were left on the floor, had ants in and on them. Upon check out I mentioned the cleanliness to front desk, they quickly dismissed any concerns and offered a $50 credit on the stay. The price was absurd but I know in advance of the cost however when you're paying $600 for one night you expect the room to be clean and the staff attentive. I've stayed at much cheaper motels that were better cleaned and maintained. Read less

A lovely stay

Aug 6, 2025 LuxeGirlNYC Seminole, Florida

I just came back from a one night stay and it was very nice. There was a large group of us in several rooms but my particular room was a two bedroom suite overlooking both sides of the Falls. We were there for a concert so it was very convenient to have our room a short walk away from where we were lined up all day. Our room was very comfortable and we were very satisfied. The view was really beautiful. We were on the 23rd floor. I would recommend staying here for a concert or just for the proximity to the Falls. Read less

Modern hotel, large rooms

Aug 6, 2025 danbD3239DZ Tel Aviv, Israel

Modern hotel. The room was large for a family of 4 people. Good location - 10 min walk from the watershoe falls. Starbucks at the hotel. Paking avaialbe but expensive 65+tax

Hilton misleads its customers and sells packages that they don’t intend to provide

Aug 4, 2025 Liubov R

hile booking our stay (Aug 1-4, 2025) on Hilton’s website, I’ve chosen a casino package that has included $30 dinner voucher, Fallsview breakfast for two, $50 slot voucher, etc. No dollar value was mentioned for breakfast and that was one of the reasons why we chose the hotel. Breakfast is an important meal of the day for us. When we’ve arrived to the hotel we noticed that the breakfast voucher had $35 value and we were told that by (front desk receptionist) that we don’t need to worry as our breakfast is complimentary. The next morning we were surprised that we had to pay for the excess dollar amount for the juices and coffee that we had ordered. We’ve adressed it to the asst front office mgr and she had removed the excess amount from the bill. We were staying for another two days at the hotel and had breakfast two more times. On the final bill the excess for the rest two days was not waived. We spoke to the .Director of front office) and were told that she would not waive the charge. We’ve tried to explain that when booking the Casino package the breakfast was included (no dollar value was mentioned there) and even one of their staff confirmed t.hat breakfast was complimentary. She has insisted that she would not reimburse us as we ate an oatmeal with our breakfast. We tried to explain that the website of the Hilton hotel misleads their customers and sells smth they don’t intend to provide. We asked for the phone number of the hotel GM and even called her leaving a msg and asking to call back, which she never did. There were other issues like housekeeping. They never came on the first day to clean. We were told every time you need your room to be cleaned we need to call for housekeeping. Read less

NO HOT WATER/NO FIX

Aug 4, 2025 Cesar C

Arrived too early to check in, so walked the family down to the falls. Had a blast on the boat tour, got soaked. Tired and ready for a hot shower, we walked back to our hotel to check in and freshen up, only to find out our shower did not have hot water. We only had cold water and even that had very little water pressure. 2 calls to complain resulted in 2 visits from maintenance. First maintenance visit claiming the boiler was not on. Second maintenance visit telling us to wait 30 minutes because since everyone is using the hot water the boiler needs to heat more water. Tired and in need of a shower we waiting all night for nothing. Tried to sleep feeling gross. I caved in and took a cold shower to feel fresh and clean. In the morning it seemed like the hot was on but it was time to pack up and check out. While waiting for the elevator we talked to ppl who also stayed on our floor and they mentioned the same issues. VISIT THE FALLS, DONT STAY AT THE HILTON Read less

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