Niagara Falls Marriott Fallsview Hotel & Spa

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Niagara Falls, Canada

4 stars

Just 100 metres from the edge of Niagara Falls, Niagara Falls Marriott Fallsview Hotel & Spa puts you as close as it gets to the action. Wake up to unforgettable views of the Falls, wander down for an up-close look within minutes, then wind down at the on-site Burning Springs Spa & Thermal Pools, featuring Niagara's only hydrotherapy journey. With a steakhouse for relaxed evenings (and stunning views might we add), Starbucks™ on hand for morning pick-me-ups, and all the comforts you’d expect from Marriott, it’s a front-row stay in a location that’s hard to beat.

Amenities

Bar
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool

Explore the local area

Overlooking the Falls and within walking distance to restaurants, bars and casinos. Transfer time from Toronto Pearson International Airport: 1 hour 15 minutes.

Hotel Information

Room Information
Room Upgrade Information

432 rooms on 23 floors. All with air-conditioning, satellite TV, telephone, WiFi access, mini fridge, tea/coffee making facilities, safe, hairdryer, Thisworks bathroom amenities, and iron and ironing board.

City View Rooms are approximately 310 sq ft and are located on floors 5-9, 2 queen-size beds, sleeping maximum 4 people.

Hotel details

Dining

Morton's Grille Niagara Falls (open for lunch and dinner). Lobby Lounge (small bites and beverages). Terrapin Cafe (open for breakfast daily). Starbucks®. Room service*.

Fun and Games

Indoor swimming pool and whirlpool. 24-hour fitness centre. Burning Springs Spa & Thermal Pools* with treatments, sauna, a hydrotherapy journey and more.

Handy Stuff

Complimentary WiFi access. Convenience store/gift shop. Concierge. Off-site parking $50 CAD plus tax, per night and Valet parking $70 CAD plus tax per night (payable locally, fee subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.2/5

9,397 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

49%

Very Good

31%

Average

10%

Poor

Terrible

“Terrible stay at the Marriott Fallsview hotel”

Oct 20, 2026Agnieszka P

Absolutely appalling experience! One of the worst hotel stays we have ever had. We booked the Niagara Falls Marriott Fallsview Hotel & Spa expecting a premium experience, professional service, and the standards associated with an internationally recognised hotel chain. Instead, we encountered billing problems, broken promises, and shockingly poor customer service. First, we were charged TWICE for our accommodation! Our reservation had already been paid in full several months before our arrival. Yet, upon checking in, the hotel charged us again. How can a supposedly reputable hotel fail to recognise a prepaid booking? This is completely unacceptable and raises serious concerns about the hotel’s billing procedures. It’s been a week since we stayed there and the money is still on hold. Second, the hotel failed to honour its promise of complimentary parking. We were specifically assured that parking would be provided free of charge. However, at check-out, we were suddenly informed that we had to pay for it. Apparently, what the staff promise at check-in means absolutely nothing when it comes to settling the final bill. Third, the customer service was absolutely dreadful. The staff were unhelpful, dismissive, and showed little interest in resolving the problems. There was no genuine effort to make things right or take responsibility for the inconvenience caused. What makes this experience particularly frustrating is that this hotel charges premium prices while delivering service that falls far below even basic hospitality standards. Guests should not have to worry about being charged twice, receiving contradictory information, or fighting to have promises honoured. These are fundamental expectations, not luxury extras! The spectacular view of Niagara Falls cannot make up for such an unacceptable experience. However, the widows are dirty and the view of the falls is quite blurred. . My advice to anyone considering this hotel: THINK TWICE BEFORE BOOKING. Check every charge carefully, keep proof of all payments, and get every promise in writing. We left feeling frustrated, disappointed, and completely let down. Marriott Fallsview should be ashamed of this level of service. This experience has seriously damaged our trust in the Marriott brand. Definitely NOT recommended. One star is already too generous

“View Fantastic but Hotel Suffers”

Oct 14, 2026rockyhillgal

We recently enjoyed a two night stay at the Niagara Falls Marriott Fallsview Hotel and Spa. The location is unsurpassed. We were delighted by our fallsview room, especially on Canadian Thanksgiving when we were treated to a fireworks show almost at eye-level. Additionally, we appreciated our clean room and friendly housekeeping staff. We are Lifetime Platinum Elite members, offered a complimentary continental breakfast that included protein selections like yogurt, cottage cheese, cream cheese, salmon, deli ham and sliced cheese. A selection of fresh cut fruit, cereal and oatmeal, and even gluten free bread for toast rounded out the buffet. Tables next to the window and falls view are reserved for Elite members. Servers were fantastic. The Concierge Lounge, however, is the worst I've experienced in any Marriott location in any country. I am not exaggerating when I say it looks like a prison cafeteria and a prison cafeteria could do a better job. It has two small refrigerators with water and three soda types. No fresh coffee -- just a automated coffee machine with an empty hot chocolate function. Fresh fruit is available. The few dry snacks offered were purchased in bulk and put into dispensers -- no sealed individual sizes available. My husband tried some pretzels and they were stale. Small wine and beer menus are placed on tables for ordering. However, the Concierge Lounge has to actually be staffed during Lounge hours for effectiveness. I tried some of the limited appetizers during Happy Hour and had to throw everything out. The cut vegetables were so old that the end of my celery was black and the carrots were discolored from being dried out. The cheese tasted like it was rotten. I hope no one pays for access to this Concierge Lounge. It is inexcusable for Marriott to treat its most loyal customers this way. In fact, it is inexcusable to treat any paying customer this way. The General Manager needs to decide whether or not this location should have a Concierge Lounge. If the answer is yes, training and exposure to Marriott Concierge Lounge Best Practices is long overdue.

“Great bar!”

Oct 11, 2026NEguy77

We were not guests at this hotel but stopped by their lobby bar a couple different times late afternoon for a cocktail. Service at the bar is excellent! The margaritas and old fashioned were our drinks of choice and they were top notch! Stop in here for a pre-dinner cocktail and enjoy the view and vibe!

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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