Sheraton Fallsview

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Sheraton Fallsview | Niagara Falls, Canada | Virgin Atlantic Holidays

Niagara Falls, Canada

4 stars

Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. Not only is there a rooftop pool, but the walkway also connects to Fallsview Indoor Waterpark with slides and splash zones galore that little ones will love. There’s even mini-golf and bumper cars in Adventure City that's within the complex too. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.

Amenities

Honeymoon
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking

Explore the local area

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.

Hotel Information

Room Information
Room Upgrade Information

669 rooms and suites. All with air-conditioning, LCD TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, iron and ironing board, and mini fridge.

Interior Rooms have no windows, with 2 queen-size beds, sleeping maximum 5 people.

Hotel details

Resort Fees

This hotel has an optional resort fee of $18.50 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.

Dining

Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).

Fun and Games

Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway.

Handy Stuff

WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.1/5

10,012 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

49%

Very Good

28%

Average

12%

Poor

Terrible

“Great view of the falls, clean rooms, good a/c”

Aug 02, 2026rater10

I very much enjoyed our stay here. We were on the 18th floor with a fallsview room. The floor to ceiling windows were great and provided a fantastic view of the falls and the nightly summer fireworks. The a/c worked well and kept us cool. The bed was comfortable. The water pressure in the shower was fantastic. The room was cleaned daily. As with most hotels in the area, the elevators are slow and arduous. At one point, two of the three elevators were out of service. I understand this can be very frustrating, but we just planned accordingly and left extra time to get up/down and brought more items in my backpack so we wouldn't have to stop back at the room frequently during the day. Parking was "offsite" but it was just a couple minute walk around the back. We left it parked during the duration of our stay.

“Spectacular Views - very slow and crowded elevators”

Aug 01, 2026Mark A

We paid more to have a view of the American, Bridal and Horseshoe Falls from our 14th Floor room - and it delivered! The view of the five-minute long 10:00pm fireworks may have been the best view anywhere and sipping your morning coffee while looking at the Falls will be a lifelong memory. The hotel is well located, and across the street from the main walkway along the Falls, almost across the street from the Niagara City Cruise departure point, close to the entrance to the pedestrian walkway across Rainbow Bridge (need your passport), and at the base of Clifton Hill (with its many attractions). Most of the other hotels on the Canadian side are located up on a hill overlooking the falls and river. We walked everywhere: the walk from the hotel to the viewing platform above Horseshoe Falls took about 25 minutes, the check-in area for the boat cruise took about 10 minutes, and about 30 minutes to walk to the Power Station Museum/Tour. The room was clean, had a comfortable bed, had a small fridge, coffee/tea maker, and small safe. We were lucky enough to run into our roomkeeper, Ludchelle, on two of our three days- she was great, friendly and professional and checked with us to see if she could get us anything else. The hotel does not provide luggage carts for you to use on your own - you need to ask a porter to assist you (only they have access to the luggage carts). There was only one major issue, and it related to long waits to get on one of three elevators that serve the upper levels. The elevators were smallish and crowded and we usually waited five minutes or more. Speaking with other guests - they told me that they had been waiting 10-minutes or more for an open elevator. On our last day, we actually took a partially empty "up" elevator just to ensure that we'd be able to get "down" in a reasonable time. This is a problem that needs to be addressed by management since it costs a lot of money to stay in these upper-level rooms, and this service is well below expectations. We did not eat at any of the hotel's restaurants nor use the spa facility.

“Five-Star Views, One-Star Elevator Waits”

Jul 31, 2026Keelan P

Beware high rooms! Overall we enjoyed our stay here, but I have to start with that negative. We were on the 22nd floor in one of the two-story rooms. The room was honestly the best thing about the hotel. But literally everybody in the hotel was complaining about the speed of the elevators. Not sure if one was broken or what, but collectively in four days, I am sure I waited a hour or more for elevators. It was truly ridiculous. Getting to the restaurant was also challenging bc of this. After waiting over ten minutes for an elevator one morning, we walked 10 flights of steps down to try to get there. It is technically on the 13th floor ,but there was no entrance from the stairway onto that floor so we had to go down to the 12th floor and catch an elevator up. The lady at the omelette station was amazing, making six at a time! She needs a raise! The rest of the food was subpar buffet offering though, and the hostesses at the front were not accommodating with getting us a table quickly ( we had reservations btw), when we told them we were now running late because of the elevator debacle, and trying to get to one of the boat rides. The Starbucks in the lobby is always packed with people, and beware- there are tons of families and kids! As for location, I will say that from our room in the hotel you have really good views of the fall. Also, the hotel is close to a lot of the Falls attractions. I’m not a fan of Clifton Hill, so I didn’t like being right there on it, but if YOU like Clifton, then it’s a good location. Sheraton, I really wanted to like you. And I did like my room. But the elevators, the crowds, and the unhelpfulness of Octavia at the front desk to get us a later checkout ( which we were promised by another front desk person a few days before) , all added up to a less than stellar visit.

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