Sheraton Fallsview

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Sheraton Fallsview | Niagara Falls, Canada | Virgin Atlantic Holidays

Niagara Falls, Canada

4 stars

Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. Not only is there a rooftop pool, but the walkway also connects to Fallsview Indoor Waterpark with slides and splash zones galore that little ones will love. There’s even mini-golf and bumper cars in Adventure City that's within the complex too. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.

Amenities

Honeymoon
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking

Explore the local area

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.

Hotel Information

Room Information
Room Upgrade Information

669 rooms and suites. All with air-conditioning, LCD TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, iron and ironing board, and mini fridge.

Interior Rooms have no windows, with 2 queen-size beds, sleeping maximum 5 people.

Hotel details

Dining

Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).

Fun and Games

Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway.

Handy Stuff

WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.1/5

10,044 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

49%

Very Good

28%

Average

12%

Poor

Terrible

“Great home-base for experiencing the Falls”

Oct 02, 2026Kathy D

When booking your room, you can request which side of the hotel tower you want... a room with a view of the Falls, or a room with a view of the city. The cost is different. So weigh your preference for a view against your budget. My sister and brother-in-law opted for a view of the Falls, while I opted for a room with a city view. Both rooms were on the top floor. At 10pm every night, there is a fireworks display over the Falls. This was perfectly visible from my sister's room. If you room has a city-view, you can enjoy the nightly fireworks from the hotel's swimming pool deck.

“Great location! Spectacular views of the falls!”

Sep 30, 2026BERJOHA

This Sheraton is in a perfect location right between the Niagara Falls and the attractions downtown, an adjacent casino and an adjacent Hard Rock Cafe. The gardens between the hotel and the falls is worth a walk through. The lobby has a different lobby than I have ever experienced. It offers a Starbucks, and circle k. Sadly, We did not enjoy The $40. buffet breakfast on the dining floor, everything was very low quality and the cook was inexperienced. Massimo's was also located on the dining level. It was a lovely restaurant w a beautiful view of the falls but the cook was also inexperienced. My carbonara was so salty I couldn’t eat it. My partner’s chicken Parmesan tomato sauce was similar to a ragout sauce w no flavour. It tasted like canned minced tomatoes. The outside bar and pool on floor 7 is spectacular! The bar server Emma was amazing! She happily served dozens of customers all by herself, continually smiling and chatting up the customers. The falls view was beautiful and the nightly fireworks outstanding. We will go back but will try different restaurants.

“Great Location, Appalling Restaurant Management and Non-Existent Customer Care”

Sep 29, 2026kwilson48

The Sheraton Fallsview seemed like a great choice for the final leg of our Canadian holiday. The location is fantastic and the room was comfortable, but an egregious billing issue and nonexistent customer service completely ruined the stay. On our first night, we were charged nearly $300 CAD for three people at the Fallsview Buffet. We were seated at 8:20 PM with zero warning that the buffet was closing down. Over half the stations had already been cleared away, leaving virtually no selection—we ended up with just a small plate of remnants each, yet were billed full price. When I queried this at checkout, reception couldn't assist. I went directly to the restaurant, but the manager, Amanda, was in a meeting. The front desk insisted I settle the folio first, assuring me management would call me back that same day to process the refund. That call never came. Over the next two to three weeks, I sent multiple emails and contact forms just to get an answer. When management finally replied, they flatly refused to take accountability, claiming that because the issue wasn't handled on-site and the bill was paid, they would not issue a refund—conveniently ignoring that their manager was unavailable when I tried, their promised callback never happened, and their own team took weeks to reply. This dismissive attitude falls well short of Marriott Bonvoy standards. If you stay here, inspect your folio with a fine-tooth comb before leaving the desk, and avoid the Fallsview Buffet entirely after 8:00 PM unless you want to pay premium rates for cleared counters and leftovers.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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