My family and I visited Hodges Bay Resort on February 28th, 2026, to celebrate a birthday. Unfortunately, what should have been a special occasion turned into a deeply disappointing and uncomfortable experience. The service we received was far below the standard expected of a 5-star resort.
After being seated, our server offered tap or sparkling water without informing us that there was an additional charge. When we began asking questions about the menu, the responses and overall manner shifted noticeably from polite to dismissive. Despite this, we continued with our order and requested several steaks cooked medium rare. One of the steaks arrived rare and was not edible. We brought this to the server’s attention, and the dish was returned to the kitchen. When it came back, it was extremely overcooked, tough, dry, and seemingly reheated in a microwave.
From that point on, the service deteriorated significantly. We later learned that staff members were gossiping about my family, referring to us as “broke” and mocking us for asking what a quesadilla was. This behavior was outrageous, unprofessional, and completely unacceptable. For clarity, despite the disrespect, our bill, which was approximately $800 - was fully paid by the so called “brookies.”
Once we became aware of these comments, we attempted to address the issue directly with the leadership team. We contacted Patrice, the Food and Beverage Manager, multiple times by phone and message, but received no response. We then escalated the matter to the Operations Manager, Julian Bryan, via email in March 2026. He stated he would investigate and follow up. It is now nearly June, and we have heard nothing further.
This was not simply poor service; it was disrespect from start to finish. I strongly encourage others to think carefully before spending their money here. There are many other beautiful resorts that offer excellent food, genuine hospitality, and professional service.
I truly do not understand how Hodges Bay Resort & Spa maintains such a high rating given the experience my family and I endured.