We booked the Royalton Antigua Autograph Collection expecting the quality associated with the Marriott Autograph Collection brand. Unfortunately, our experience was extremely disappointing.
Service throughout the resort was slow and indifferent, and the staff in the Diamond Club area often displayed poor attitudes and little interest in helping guests, which was surprising for a premium level of service.
The food was average at best with limited selection.
The biggest issue, however, was the condition of our room and the air quality. There was clear water damage and deterioration along the walls and cabinetry (see photos). The room felt extremely humid and damp, to the point where our clothes and belongings felt damp while inside the room.
The bathrooms also have no ventilation fans, which likely contributes to the excessive moisture. It appeared the damage had been patched and painted over multiple times, suggesting this may be a recurring issue rather than something properly repaired.
Unfortunately, the environment in the room caused my husband to develop severe sinus and chest symptoms and he was unable to sleep. His condition worsened to the point that we had to leave the resort early and move to another property.
When we contacted the hotel’s director to request a refund for the unused nights, we were told they could not refund us because the reservation remained subject to the booking terms and conditions, despite the circumstances.
This was extremely frustrating, especially for a property associated with Marriott’s Autograph Collection. After this experience, we will not be staying at a Royalton property again.