Misleading Advertising! Not luxury hotels, the worst ever stayed in! Absolutely terrible service!
May 20, 2025 SashaBToronto Toronto, Canada
Wish could give them Zero Stars!!
IT IS NOT A LUXURY HOTEL AS ADVERTISED.
Not FIvE STARS, NOT EVEN THREE STARS!
The worst place we ever been in the world!
Please do not come to this place, very unwelcoming from the moment we arrived.
Unwilling to explain anything when we arrived very slow check in ,took over an hour .
Unsanitary hotel,…
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Wish could give them Zero Stars!!
IT IS NOT A LUXURY HOTEL AS ADVERTISED.
Not FIvE STARS, NOT EVEN THREE STARS!
The worst place we ever been in the world!
Please do not come to this place, very unwelcoming from the moment we arrived.
Unwilling to explain anything when we arrived very slow check in ,took over an hour .
Unsanitary hotel, especially dangerous in the restaurant staff has no idea how to handle food, just be aware!!
Food is absolutely disgustingly terrible, not enough variety, buffet food always cold and very poor quality. Macaroni and cheese, pastas, stale bread , no fish.
Untrained employees at restaurant, have no idea how to handle meat. For raw and cooked chicken using the same spatula.
Pasta “cook “ telling the guests that it’s their job to put vegetables for pasta straight into the fry pan on the top of the gas stove instead of doing it themselves. Extremely dangerous! When ask if an employee could squeeze an orange , an employee took up
a quarter of an orange and started to squeeze in my glass by hands . Ice in the bar was serving into the glass by bare hands!!
The same foodWish could give them Zero Stars!!
IT IS NOT A LUXURY HOTEL AS ADVERTISED.
Not FIvE STARS, NOT EVEN THREE STARS!
The worst place we ever been in the world!
Please do not come to this place, very unwelcoming from the moment we arrived.
Unwilling to explain anything when we arrived very slow check in ,took over an hour .
Unsanitary hotel, especially dangerous in the restaurant staff has no idea how to handle food, just be aware!!
Food is absolutely disgustingly terrible, not enough variety, buffet food always cold and very poor quality. Macaroni and cheese, pastas, stale bread , no fish.
Untrained employees at restaurant, have no idea how to handle meat. For raw and cooked chicken using the same spatula.
Pasta “cook “ telling the guests that it’s their job to put vegetables for pasta straight into the fry pan on the top of the gas stove instead of doing it themselves. Extremely dangerous! When ask if an employee could squeeze an orange , an employee took up
a quarter of an orange and started to squeeze in my glass by hands . Ice in the bar was serving into the glass by bare hands!!
The same food every day , breakfast and lunch exactly the same - horrible quality .
Undrinkable water in the tub , but no bottle water at the restaurants or coffee shop. “Specialty” restaurants very difficult to book because the app. not working . Booked restaurant after waiting at the desk from 9am to 10.30 “The Steakhouse”, but they didn’t have steaks. The same situation in the
Carribian Restaurant No Fish!
Entertainment practically not existing.
Food for kids was on the separate table :
with the sign : FOR KIDS ONLY “
The Food for kids every day:
1. Macaroni and cheese,
2. Frozen French fries
3. Blacken chicken wings
4. Candy
every day , breakfast and lunch exactly the same - horrible quality .
Needless to say not recommended!
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