Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

Absolutely horrendous experience. This place is a disaster and that goes for service to food and everything in between. Check-in was horrendous stay was even worse. Staff don't seem to care. Unmotivated unhappy seem to be bothered by guests. Tuesday night they had sewer hose outside our room in the hallway it smelled horrible. The room stunk. Couldn't breath. I puked. I mean it smelled like we're in the tank. Reminded me of Mike Rowe from that show dirty jobs. I called front and they said they working on it. This place has no regard for guests. Absolute joke for management. They have no clue on how to manage this place. I guarantee you they will go out of business by next year. PLEASE DON'T COME HERE. TRUST ME AND THE OTHER REVIEWS. Buffet is basic I mean real basic. They don't refill when it's gets empty. I ordered a orange juice during breakfast but never got it. Ordered one bed they gave us two bed room Stuck us all the way in the back in building one no elevator and I have a bad knee. Spoke to them to switch, gone on deaf ears. So far so bad. I wouldn't do this place ever again I'm reading the reviews and scared to death now. All in all people just standing around they seem to be inconvenienced when you ask them for something. Not one did anyone come through even at the bar I asked for a beer was ignored. People working here don't belong here. I have been to so many other resorts and let me just say it's night and day difference. This place needs many many years to catch up to real decent places like the ones I have been to in Cancun, or Dominican. I don't know how the next few days will turn out to be but as of now - not happy. Save yourself the money and go somewhere else. My wife and I will never be coming back here and don't recommend that you do. YOU WILL REGRET IT. Read less

We had a 6 night stay at the Royalton Chic, and splurged for the swim up room with Beach view, “diamond club” room. Check in was pretty easy, but slightly disorganized. We had to remind someone that we were waiting for help. But they had a full bar near the check in area, with decent liquor that I used to make myself a cocktail while I waited and enjoyed the comfortable seating indoors. The Diamond Club rooms are assigned ‘butlers’ and we had Neil and Chris all week available to help with whatever we needed (within reason). They were very friendly, and attentive. They also helped make reservations at the restaurants so we didn’t have to deal with that. The room was totally fine. A bit small but really well positioned with a beautiful view of the bay. The swim up room was a nice addition and I thought worth it. The room was cleaned daily by a lovely room attendant named Jennifer. She was really nice and responsive with our requests. The ‘diamond club’ included a bottle of wine, brut and hard liquor. The beach and pool area is well stocked with chairs, some with umbrellas, and beds. The bay is very lovely, with a picturesque backdrop of the green hillside behind the over-water rooms that Royalton offers. The water was not very clear and not suitable for snorkeling during our stay. But we consistently saw little turtle heads popping up out of the water, and other fish and sting rays jumping out the water just beyond the protected swimming area. Dickenson Bay is a short walk end to end, about 12-15 minutes. The other major resort on the bay is Sandals, and there are smaller properties beachside. Overall the beach was pretty clean with minimal garbage or junk. During our stay Hurricane Erin created a bit of weather for us, just a gloomy cloudy day which was actually a welcome break from the sun. However, it did bring in sargassum seaweed that lasted about one day, before the resorts team cleaned it all up (the beach team, basically two dudes, did an amazing job considering the heat and sun they were working under). A big patch of sargassum accumulated behind the over-water rooms, but a bout a day later the big patch sort of just drifted out. We got pretty lucky that was all we experienced with bad weather and seaweed. The bigger pool is pretty loud in the afternoon to early evening, and can be heard clearly near the smaller pool (and I’m sure by the properties uphill overlooking the bay). The bar had good liquor, to occasional top shelf, but the really good stuff ran out quickly. The drinks were pretty good, to very good. Honestly, the rum punch, made with a slightly different formula by each bartender is a great way to go. Shout out to Kenan, the best bartender while I was there. Also Ersa and Lorenza were very friendly and helpful staff keeping the drinks topped off and the area looking tidy. The food was good to great. Options that had a Caribbean flavor were generally really good. The various stews, curries, and other food with a local palate were always satisfying. The over water restaurant was good. The Italian restaurant was solid, the Mediterranean was fine, the steakhouse was probably the biggest disappointment with a ‘12 hour brisket’ that was definitely not that. There was a small coffee shop with good desserts and small sandwiches available all the time (in general the desserts at all the restaurants were really good with our favorite being the nut pie and a flan). A food truck parked near the big pool had various options for easy beach side snacking. For an all inclusive, we were very happy with the food and found a decent to very good option at every meal to choose from. The biggest issues were with the property maintenance. Our toilet stopped working twice. Thankfully it was dealt with fairly quickly. There’s random blue tiles everywhere that are coming up from the pools. Despite visiting during a fairly low occupancy time, the pool areas tended to get messy but clean up was not a priority. The resort is fairly new, and the design choices and decor are very well done, but consistent maintenance will be important to keep this resort feeling fresh. Read less