A Disgrace to the Royalton Name - Save Your Money and Sanity
Jun 9, 2025 hannahalexis993
If you’re considering Royalton CHIC Antigua—don’t.
As loyal repeat guests of the Royalton CHIC brand (we’ve stayed at both Punta Cana and Cancun), this trip was not only a disappointment, it was an outright insult to returning customers.
We booked the Presidential Suite with Diamond Club, expecting the elevated service and luxury that Royalton…
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If you’re considering Royalton CHIC Antigua—don’t.
As loyal repeat guests of the Royalton CHIC brand (we’ve stayed at both Punta Cana and Cancun), this trip was not only a disappointment, it was an outright insult to returning customers.
We booked the Presidential Suite with Diamond Club, expecting the elevated service and luxury that Royalton promises. What we got instead was a masterclass in disorganization, apathy, and false advertising:
1. No top-shelf liquor anywhere, despite Diamond Club perks. We were offered Sky Vodka, not Grey Goose. The Diamond Club bars were stocked like a budget cruise line.
2. Diamond Club swim-up bar? A ghost town. Four straight days with no bartender—guests had to climb out and go around.
3. Turn-down service? Didn’t exist until day four. The butler and housekeeping couldn’t even coordinate that basic luxury.
4. Restaurant reservations? Constantly botched. We were booked at the same place twice in a row. Our second-night dinner wasn’t even scheduled.
5. Food & beverage chaos — mojitos weren’t available anywhere, the food truck ran out of ingredients, grills were broken, and surprise menu items weren’t posted.
6. Gym? Too small, under-equipped, poorly ventilated. Even standing still, you’ll break a sweat from the heat—not the workout.
7. Public restrooms? No toilet paper during performances. Toilets broken. Trash not emptied.
8. Beach and pool? Neglected. Murky water, no pool attendants, and the beach was littered and uncombed.
9. Check-out disaster — elevators failed, and no one helped with luggage despite scheduling pickup. We dragged everything down six flights of stairs.
Worst of all? Management did nothing. They acknowledged our issues but deflected blame. And when our travel agent tried to advocate for us—Royalton’s corporate contact blocked her. This level of unprofessionalism isn’t just disappointing—it’s insulting.
We loved Royalton CHIC for the memories it gave us—our first vacation as a couple, our engagement—but this property has tainted that legacy. We paid for pampering and were served indifference. No one should spend thousands for a “luxury” vacation and leave more stressed than when they arrived.
Avoid Royalton CHIC Antigua. Until this property is completely restructured and restaffed, it has no business being part of the Royalton name.
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