We stayed for one week as part of a two week trip, met done lovely people. Great Staff and Rooms, but Some Areas Need Improvement
Arrival and check-in were smooth, although we didn’t receive a welcome drink like others have mentioned. That said, the bar was only a few steps away, so no big deal! Cocktails and bar staff were fab. We also had to take our own cases to the room, which was in the second-to-last block — again, not a huge issue but something worth noting.
The staff at this resort are fabulous — genuinely kind, helpful, and friendly. Beach towels can be a bit hard to find and tend to disappear quickly. There’s no minibar in the rooms, with plunge pools, this would have been a nice touch. Apparently, those are only included in the executive rooms, or chargeable at $50 per day though we had a lovely bay view room anyway.
You’re only given two bottles of water for your stay, but these can be refilled at reception. If not again charged at $2 per bottle. We brought our Stanleys, which worked perfectly. As it’s out of season, only water was available on the beach — the beach bar was closed and distant look like its opening anytime soon but we still enjoyed the walk and the speedboat shuttle. The beach is not the best ! A trip to Green Island shouldn’t be missed.
Food has been generally not been great other guests have commented on this too with a nice variety at breakfast and enjoyable lunches. Dinner was a bit limited, especially for fussy eaters, but there was always something available. We paid extra for the lobster and steak meal for my birthday — unfortunately, it wasn’t worth the additional cost. Service was a bit hit or miss too either amazing or not so good.
The pool is small and, during our stay, didn’t look particularly clean. When mentioned, we were told it’s cleaned daily, though it didn’t appear that way. There is no easy access in or out of the pool and for those less able there are lots of steps and perhaps not a suitable property. The bar is small and in poor weather which does occur there is not enough suitable dry space for guests. Worth noting is that many pictures on both the virgin and BA website are very old ! Many of the sunbeds are very worn, and one morning we found animal droppings around the pool area. While we appreciate there’s plenty of wildlife here, public areas should really be cleaned before guests arrive.
Please don’t get me wrong — there are lots of great things about this resort, especially the staff and the rooms, which are fabulous. However, there’s definitely room for improvement. In my opinion, while the rooms feel 4–5 star, the rest of the hotel experience is closer to 3 star. We travel regularly and know what the differences in standards and expectations should be around the world.
Worth noting some drilling and banging from across the Bay during our stay which looked like a refurbishment are taking place in a nearby property. Would we return, no when there are so many other great hotels out there.
