This was one of the worst resort experiences we’ve ever had, and that’s saying a lot.
From the moment we arrived, it was clear this property lacks basic organization, communication, and hospitality from top to bottom. We requested an extra blanket at check-in. It was delivered at 10:15 PM… five days after we checked in, while we were asleep. There are no “Do Not Disturb” signs, so staff simply knocks late at night with no regard for guests.
The resort itself is extremely dated. There is only one functioning elevator, and even that barely works—the doors only open halfway. Our bathroom door also only opened halfway. There are no fridges in the rooms, no balconies, and you can hear every single sound from the hallway, so there is zero privacy.
Food and beverage were shockingly bad.
• The buffet is the exact same food every day, with no variety, and most of it is deep-fried or unhealthy.
• The restaurants don’t take reservations, have limited seating, and even after waiting over an hour, we still weren’t seated.
• When we asked reception how seating works, they admitted they didn’t really know and guessed there might be two sittings (6 and 8). That’s not how a resort should operate.
• When we did eat, the food was average at best.
• Buffet service was terrible—no drinks brought, often no silverware unless we asked, and we regularly had to get everything ourselves.
The bar situation was embarrassing. They ran out of beer, had an extremely limited alcohol selection, only one red and one white wine, and at one point ran out of wine glasses and refused to serve wine at all because they “can’t put wine in water glasses.” Bartenders were visibly sick while serving drinks. No one walks around offering drinks. This is not an all-inclusive experience.
Housekeeping was unreliable and borderline concerning.
• We asked twice for our sheets to be changed—never happened.
• Clean towels were left on the floor for us to hang ourselves.
• One day we found nuts all over our floor, which we did not bring.
• Another day, we weren’t given towels at all.
• We later observed staff reusing dishes from tables if they looked clean because they didn’t have enough.
Amenities were just as disappointing.
• The pool is not heated and was about 60°F, basically unusable.
• Outdoor chair cushions are ripped, falling apart, and there are only a handful. Staff removes them from chairs when you’re not looking.
• The beverage stations were very dirty and clearly not cleaned or restocked properly.
• Entertainment was lame and forgettable, except for Bumper to Bumper at 8 PM, which was genuinely the best part of the stay.
We booked a massage and were told it would be outdoors on the beach—in 50°F weather. When we asked if it could be moved indoors, we were told no, so we canceled. Later we found out they did move it indoors after all.
The resort advertises itself as adults-only, yet there were children staying there.
Staff repeatedly gave incorrect or incomplete information. We asked about going to the Straw Market and were told buses run every 5–10 minutes. We waited over an hour, then took a taxi, only to arrive and find everything closed because it was Sunday. When we shared this feedback, staff admitted that sometimes they tell guests this and sometimes they don’t.
Even the TV didn’t work properly—grainy image, cutting out after about 10 minutes while the sound continued.
Overall, this resort fails at the basics: cleanliness, communication, service, and guest comfort. It is poorly managed, severely understaffed, and not remotely worth the cost. We left feeling frustrated rather than relaxed, which is the opposite of what a resort stay should be.
I would strongly recommend staying elsewhere unless major changes are made.
