For a resort charging $2,000+ per night, this was a deeply disappointing experience and one we would not recommend—especially for families.
From the start, service fell far short of expectations. After check-in, our luggage did not arrive for hours, leaving us without essentials and with little urgency from staff. Several promised in-room amenities were missing, requiring repeated follow-ups to address.
Breakfast, which is included with the room, involved an over one-hour wait just to be seated, with no alternatives offered. For families, this is especially frustrating and impractical.
Despite being marketed as a destination resort, there was no availability for activities, even early in our stay. Pool service was also extremely slow, with a 45-minute wait just to receive a drink.
Most surprising is that there isn’t even basic complimentary coffee in the morning without long waits or extra charges—something that feels unacceptable at this level.
The property itself is beautiful, but luxury is about service, efficiency, and hospitality. For families paying this rate, there are far better options. Honestly, you would be better off staying at the Hyatt next door, where the experience is more reliable and far better aligned with the cost.
Unfortunately, Rosewood Baja did not deliver the level of service its name or price promises, and we would not return.