I rarely leave negative reviews, but I’m sharing this because I left genuinely disappointed especially given the price point and the reputation of the Rosewood in the Bahamas.
We booked this stay expecting a true unwinding escape from New York (we both have very demanding jobs), and while the property has undeniable potential, the experience fell far short of what I associate with a 5 star hotel.
The room:
Our room was tastefully designed, comfortable, and exactly the aesthetic you want on vacation. We were on the 5th floor with a view over the central backyard area. Unfortunately, what should have been a peaceful setting became the opposite.
Noise / lack of tranquility:
One night there was a wedding party with extremely loud music that went past midnight. The sound carried so strongly that it honestly felt like the party was in our room. For a hotel positioned as a luxury, restful escape, this was unacceptable. Sleep and quiet are not “nice to haves” at this level they are BASIC expectations.
Service & billing issue:
I also had questions about a payment the hotel collected. It was almost impossible to find someone at the front desk when we needed help, and communication afterward was frustrating. After several emails, I finally got a call from someone who seemed completely uninterested in resolving the issue. For a luxury brand, I expected ownership, clarity, and follow-through not indifference.
Breakfast:
Breakfast was fine, but not memorable and definitely not up to the standard I expected from a top tier property. It felt more “average resort breakfast” than a standout experience.
Overall:
When you pay 5 star prices, you’re paying for peace, consistency, and exceptional service. Instead, we experienced disruptive noise late at night and surprisingly poor support when we needed help with billing. We left with an unsweetened feeling about the brand, and I would hesitate to pay this premium again especially at other Rosewood locations.
Would I return? Not at this price, and not unless the hotel improves its noise management and service responsiveness significantly.