We were genuinely excited to return to Rosewood Baha Mar after an incredible first stay in 2023. We loved our first experience so much that we became real fans of the Rosewood brand and even chose Rosewood Little Dix Bay for our honeymoon. Both experiences were exceptional, so returning to Rosewood Baha Mar for a relaxing weekend getaway felt like a natural choice.
Unfortunately, this stay was a completely different experience, and we left extremely disappointed.
The biggest issue was the service. The staff were often unfriendly or disinterested, and on multiple occasions, interactions felt outright rude. We repeatedly had food and drinks forgotten or brought incorrectly. These weren’t isolated incidents, but a recurring theme throughout our stay.
The issues with our room were equally disappointing. The hair dryer was broken, and despite asking for a replacement several times, one was never brought. The shower functioned, but the handle was broken. The room phone also broken, and the in-room iPad repeatedly stopped working whenever we tried to order in-room dining. To make matters worse, there was a full renovation happening in the room directly above us during our stay. The construction noise was extremely disruptive and impossible to ignore. We have even included a video with our review so prospective guests can hear just how loud it was.
I completely understand that no hotel stay is going to be perfect and that occasional mistakes or maintenance issues can happen. What is difficult to understand is the accumulation of so many issues at a property carrying the Rosewood name and commanding this price point. It is the small details, attention to service, and thoughtfulness that are supposed to distinguish a Rosewood experience, and unfortunately, those details were largely missing during this stay.
The food was the one consistent bright spot. Every meal we had was excellent, and the quality of the restaurants was truly impressive.
What makes this experience particularly sad is that we know what Rosewood Baha Mar can be. We experienced it firsthand in 2023, and it was wonderful. we returned expecting that same level of service and attention to detail, and instead found the experience to be much closer to a three or four star hotel than what we would expect from Rosewood.
It was disappointing to see a place that had once felt like such a special escape lose so much of its luster. We genuinely hope this was an isolated experience and that the property returns to the level of service and hospitality that originally made us such fans of the Rosewood brand.
