Unfortunately, I had a very disappointing experience at the Library restaurant at Rosewood today.
I am currently staying at the hotel on a business trip and was waiting for my room to be ready, so I decided to have lunch in the Library while getting some work done. I was dining alone, and after finishing my meal, I was planning to order dessert and coffee while continuing to work and waiting for my room.
To my surprise, the waitstaff asked me to move to a sofa because three other women had arrived and wanted my table. What made the situation even more disappointing was that there were plenty of other tables available for them to sit at. Nevertheless, I was asked to give up my table without even being asked whether I wanted to order anything else or whether I would mind moving. I was simply told that I needed to move so they could have my table.
I found this experience extremely disappointing and, frankly, disrespectful. I was planning to continue enjoying my lunch, order dessert and coffee, and work comfortably while waiting for my room. Instead, I was made to feel as though my presence was less important simply because I was dining alone.
As a guest staying at Rosewood on a business trip, I expected a much higher level of hospitality, consideration, and professionalism. I am visiting from Canada and chose Rosewood with the expectation of exceptional service and attention to detail. Unfortunately, this experience fell far short of those expectations.
At a luxury hotel, every guest should feel welcome and valued, whether dining alone or with a group. Asking a guest to leave their table when there are plenty of other tables available is simply unacceptable and reflects a lack of consideration for the guest experience.
I sincerely hope management takes this feedback seriously. I am still staying at the hotel, and I hope the remainder of my stay will reflect the high standards of service and hospitality one would expect from Rosewood.