After reading every review here for the previous three months, my husband and I were nervous about this trip. However, thankfully, our experience was excellent. We live in Orlando, so it’s a quick flight over to the Bahamas… So we could enjoy a three day mini vacation. We did have the butler service, which I highly recommend… But also means that we cannot speak to the service others received who did not have the Butler package.
First, the good:
1. Our butlers, Tim, Junior, and Madonna were excellent… Kind, engaging, and always willing to help. They had us chilling champagne when we first checked in, got all of our requested dinner, reservations, brought us food and drinks to the beach, and set us up every morning with nice chairs on the beach and a cooler of our requested drinks.
2. Kevin at the West Bay pool bar was so fun and helpful and made awesome drinks.
3. Gabriella @soy and Selena @la Plum were excellent servers, gracious and full of smiles, and we were thankful for both of them in those dining experiences.
4. The food was all very good. My favorite was probably Laplume, but that is because I am partial to all French food. The sushi at soy was also delicious, the coffee in the pink food truck. Every morning was so good and always hit the spot. We had the steak house, butch’s, delivered to our room, one night for dinner and while the steak, Diane was a little tough, the surf and turf was really really superb.
5. Our room, which was the swim up pool suite in the West Bay building was very nice… Loved sitting out there having drinks and it felt private with the wall in the back. It was not loud and we did not see many of our neighbors.
6. Surprisingly, this resort is very very disability friendly… My husband uses a wheelchair to help get around longer distances, and thankfully there were ramps throughout the resort.
Next, the opportunities for improve improvement:
1. Calico was our least favorite food. Service not as friendly as other places and the “Caribbean burger“ that was supposed to have plantains, was simply a burger, plain. Not a big deal, by any means, but just a contrast to the food we had received elsewhere on resort.
2. Our mattress was not simply hard., as I actually firm mattresses, but it was seemingly old as I could feel the springs in the mattress every night.
3. If they could heat the pool in December and January to just a few degrees higher, that would be great. 👍🏻
4. Others had mentioned that there were not enough outlets in the room, and I agree with that. If they added one or two more, that would be great.
5. While our room did not have a musty smell and did not have carpet thankfully, the hallways did have carpet and did have a little of that musty smell. Again, not a huge deal. Just something that I noticed.
All in all, an excellent mini escape and we will be back!