We visited as a family and stayed in a standard room. There was no issue with the size of the room. We were surprised, however, to discover that doors are not included in the stay, despite the many thousands of dollars we paid. There is neither a bathroom door nor a door to the shower, so not ideal if you are more than one person. To make matters worse, when you open the main door to enter the room from the hallway you are literally walking right into the bathroom/shower area (which someone may be using-- the only way to know is to knock first). This is despite the hotel being listed on many booking sites as "loved by families". They do offer many activities for families and seem to be actively courting this demographic, but the rooms are clearly designed only for singles, or maybe couples at best.
In addition, there is no closet door. Instead, a cheap curtain hangs in the place where a door would normally be. This would be okay, except that the curtain has 2 long rods hanging down that hit you in the head every time you need to get something from the closet.
There are light switches scattered throughout the room and no way to know which switch controls which light. Again, poor design.
After checking in, I requested a different room with doors, which the hotel does indeed have, but was told there were none available.
I also requested a room with a mini refrigerator in advance of my stay. I emailed twice and no one even bothered to reply. Then, when I arrived I was told none were available. This is a standard feature in most hotels and certainly in so-called "luxury" hotels. But no. You have to request a bucket of ice from the front desk (there are no ice machines available for guests).
We were celebrating a special occastion and all of this ruined the vacation we had been very much looking forward to. We won't be returning.
