All Seasons Resort Europa

What a fantastic stay we have had here at all seasons europa. It is the best value for money holiday we have ever had bar none. The accommodation is spacious and caters for everything. The staff are really friendly and happy to help with anything you need. Great food, nice bar and a lovely pool too. It is tucked away just enough to be nice and quiet while being just a short distance from beaches, shops and bars. We sadly have to leave tomorrow but will be booking a return immediately. My wife, children and I can’t praise this place enough. Perfect Read less

A most welcoming resort with mostly friendly and accommodating staff. The spacious rooms were superb and the AC is only available in the Deluxe Rooms. This resorts plus points are the pool and premises where morning walks and then having an aqua aerobics session (personal provision) was so beautiful, so soothing and the water was just blissful The surrounding cabana's were mostly clean and kept the hot sunshine off and for the cost per night, this resort is worth it if you want to spend time in and around the West Coast. The Pluses - Accommodation Wonderful spacious accommodation, lovely bathroom facilities and living room areas with plenty of seating and kitchen facilities. The Negatives - Accommodation On the first night there was a persistent sound outside of my room which became extremely annoying. It wasn't the coo coo birds but some other creature which went on until at least 3am in the morning!! The oven was in a sad condition. It did not invite me to use it despite buying some groceries. The new fridge in this room did not keep drinks cold and it was reported, acted upon and the young man swapped my fridge with another one from another room to the right of where I was staying! This fridge was an old version, and unfortunately did not chill drinks well at all. Not great considering the weather and wanting refreshments on hand. I was told the fridge element in the new fridge, had frozen which was why it was unable to cool the drinks and food items. I would have preferred to have had a like for like fridge as I had a family member in another room and she did not have any issues with her new fridge. I was in room 45. When there was heavy rain, the shower head leaked out water so not sure whether there's a fault in its maintenance. I didn't report this as it wasn't a major issue but thought it best to say for anyone who may get this room and while sitting down or lying in bed, they hear dripping water!! The curtain rail was faulty and once reported the maintenance man came within 15 minutes and fixed it. It seemed to be on a temporary fix but just raising an awareness. The housekeeping service, In room information and room ambience were fine, adequate and pleasant respectively. The bar facilities was okay. Pretty quiet but some background music helped to create an ambience. The pool was the best part of the stay externally. It was clean, welcoming, and refreshing for a swim and chill. Great pre-showering facilities which not all residents used!! One drawback was on one occasion, I needed to link to the wifi and left the paperwork in my room so asked at reception for the poolside wifi and the response I got was 'we don't give that information out..' - the young lady on duty didn't ask me if I was a resident, a room number etc to confirm that I was a resident but was very curt in her response and told me to use the wifi password for the Asian Spice restaurant instead but even here I still would need the password??? I found this a tad unprofessional and really wasn't in the interest of the resident staying. Customer service while in the main was very good, in this area needed some improvement and on checking out where it was established that when one pays by credit card for a holding deposit, it doesn't actually get taken but 'released' by another member of staff and can take a week to clear..' All of which was not explained at check in. Overall, The All Seasons has many positives and need to tweak some other areas. I may stay at this place again in the future as it was a great base for surrounding beaches, restaurants and activities. Read less