The staff truly make this place. Without them, I would have rated the hotel much lower. They are incredibly friendly, attentive, and go out of their way to make your stay special - remembering your drinks at breakfast, engaging in conversation, and making children feel welcome. They are undoubtedly the hotel’s greatest asset.
We did experience a few hiccups with our room at the start, but these were resolved after the second night. I would definitely recommend booking a bay view one-bedroom suite. It’s much quieter, has a significantly larger kitchen and living area (including a dining table), and - most importantly - both the bedroom and bathroom have windows, unlike the initial one-bedroom we were placed in, which we hadn’t actually booked. You still get a fantastic sea view too.
My biggest frustration was with the pool areas. The adults-only pool is large and well-designed, and oddly would have been more suitable for children, as there are areas where little ones could safely stand or sit in the water. The family pool, on the other hand, is split into three smaller, deeper sections (though it does have a volleyball net). Sunbeds are extremely limited across both areas, which is a recurring issue mentioned in many reviews - and understandably so. It was frustrating to see adults using the family pool loungers instead of those in the adults-only area, especially when the adult section also includes a rooftop deck with two jacuzzis that were rarely used.
A suggestion for management: the large towel storage units near the family pool take up unnecessary space. Replacing them with smaller units elsewhere could easily free up room for an additional 6–8 sunbeds. When this has been a consistent complaint from guests, it really should be addressed.
Another issue is the smoking area being located next to the family pool - noticeable near the volleyball section. Also, despite signage discouraging reserving sunbeds, this rule isn’t enforced. By day five, we felt we had no choice but to reserve beds ourselves just to ensure we had somewhere to sit and supervise our child.
The food was good overall, with no major complaints. The grab-and-go fridges and daily afternoon tea were especially nice touches, and there’s a wide variety of drinks available.
Unfortunately, we were unable to use the sister hotel during our stay as it was fully booked, which was disappointing.
If you visit, I highly recommend asking for Mario for a tour of the island - it was a real highlight of our trip. Harrison’s Cave was another unforgettable experience, truly magical.
We also dined outside a few times for variety, and there are a couple of casual restaurants right on the hotel’s doorstep, which is convenient.
The beach itself is usable, but the sea can be quite rough with strong waves, making it less suitable for small children.
Overall, we had a wonderful holiday, although it did take a few days to fully settle in and appreciate everything - something we found many other families felt as well. Did I enjoy it? Absolutely. Would I return? Probably not. That said, I wouldn’t discourage others from going - I would just make sure they’re aware of both the positives and the drawbacks beforehand.
