I shouldn't be writing an average review here. It could easily be better, but it's not for stupid, but numerous reasons.
On paper this looks amazing, we stayed with our friends in Club level rooms.
On arrival, champagne all round, except I don't drink alcohol and wasn't offered any alternative. Good start, sat there while everyone else quaffed their champagne - glad of the water provided when we were waiting for the coach at the airport.
The room itself was nice, clean, as expected and described, good storage. Great. Until, we noticed a kettle was missing, and the air con didn't work. Flagged with the office and the AC was fixed next day and a kettle arrived a day after that. Oh, and the coffee pot handle was loose and ended up splashing hot coffee on me, not the way I want coffee to wake me up if I'm honest.
Now, some staff are great, but some are truly awful. The attitude of some bar staff is appalling - the resort holds 1 non-alcoholic beer option, not available readily at every bar, and I understood that, but the scowls and looks received when asking for it just made these area's feel uncomfortable and that we really weren't wanted. If only we were loud and drunk like other patrons who received much friendlier service.
Staff lied about the zero beers, one even "found" some after denying the hotel even served ANY booze free beers because she "hadn't checked the fridge" - the one she was stood next to as she reluctantly poured a Sprite in lieu.
Later sittings in the restaurants were pretty poor too, unfriendly staff who clearly didn't want people there so they could close up, incorrect food, inedible food (Butch's steakhouse, I'm looking at you) and plates banged down in front of us.
That said, there were some great restaurants with good staff in them, so not a complete bust.
Considering we didn't drink any of the mini bar or fridge alcohol, the soft drinks and water were only replenished every 2 or so days, I was lead to believe this should be daily.
Room service was ok, breakfast tray was good, the fact it was sat out side for nearly 24 hours waiting to be collected with birds pecking at it (yes, I informed the desk via WhatsApp of this) wasn't ideal for a resort of this rating.
No included water sports r activities available due to the perpetually red flagged beach, I'd believe them but beaches yards, not miles further up the same stretch were yellow at worst, clear in some cases. Another added value not delivered.
We actively spent a decent amount more money to ensure we escaped the complex as the atmosphere was simply unpleasant at times.
Complained on site, points were allegedly "taken on board" but never heard any feedback - so let's assume they filed that under "we don't care" as well.
For the money paid, it's way, way below the standard we were sold and promised, we certainly won't be frequenting any more Sandals resorts unless there is a marked change, which there won't be.
