⭐ NOT THE 4-STAR EXPERIENCE IT CLAIMS TO BE!
I've just returned from a two-week stay at Savannah Beach Club, and unfortunately, this was the worst hotel experience I've had to date.
I travel frequently and rarely book below 4 stars. Sadly, this resort fell short of expectations.
FOOD & RESTAURANTS
Breakfast was EXACTLY the same every day for two weeks: limited choices, little variety and usually lukewarm food. Leftover breakfast appeared at lunch, and leftover lunch seemed to make its way onto the dinner menu. Variety was practically non-existent.
The hotel advertises three restaurants, yet they are NEVER all open at the same time. Throughout my stay, there was always only ONE restaurant available for lunch and dinner. Advertising three restaurants when guests have no choice is misleading and should be made clear before booking.
DRINKS 🍹🍺
The bar has good hours and a decent selection. The bar staff were the friendliest in the whole establishment. At meals, staff ask what you want to drink but provide no drinks menu. You also receive just TWO complimentary bottles of water on arrival; after that, bottled water is chargeable, even on an all-inclusive package!
STAFF & CUSTOMER SERVICE 🤦🏾♀️
Sadly, most staff I encountered were rude, unwelcoming and unprofessional. Quinelle and Tiffany particularly stood out for all the wrong reasons. Tiffany's manner was so confrontational and aggressive during an incident that I requested she not be on duty for the rest of my stay.
ROOMS & FACILITIES 🛌
Do not expect the resort to look like the glossy photographs used by British Airways! The property is tired and needs refurbishment, particularly the rooms. The bed was probably the highlight!
Housekeeping was inconsistent, and I had to request cleaning several times despite displaying the housekeeping sign. At 4:30pm, after an excursion, we returned to find housekeeping just starting and were told to sit on the balcony. 🤦🏾♀️🤣
You are given ONLY ONE room key card, so you must coordinate with your travel companion. The lift was broken for the ENTIRE two weeks, and the games room was closed for refurbishment throughout our stay.
GYM
Absolutely filthy! Equipment was sticky, machines covered in sweat and treadmills dirty. No disinfectant or wipes were available; it took numerous complaints before anything was done.
ENTERTAINMENT
Virtually non-existent; entertain yourself in the evenings.
MOSQUITOES
The resort is a mosquito haven! Even the numerous repellents I brought made little difference.
THE BEACH
The beach remains badly damaged after a hurricane several years ago and has not been properly restored. If you're expecting a beautiful beachfront holiday, think again. You'll need to travel to enjoy Barbados's stunning beaches.
THE POSITIVES
The pools were clean, and the lady in the shop was lovely.
Credit to the staff who genuinely made an effort and showed good customer service:
❤️✨️Beverly, Nadia, Ramon, Ashantia (Reception), Gabrielle (Restaurant), Kerri, Ren and Analis✨️❤️
Special mention to Ramon for fantastic water sports experiences. Look out for him! 🌊
FINAL VERDICT
I spent far too much of my holiday complaining. Management acknowledged concerns and made some improvements, but far too late.
I enjoy rewarding good service, but the overall standard meant I saved far more of my tipping money than usual.
In my opinion, this resort does NOT deserve a 4-star rating. I would struggle to give it 3 stars.
This has genuinely been the worst hotel I've stayed in. Would I return? Absolutely NOT, not even if it were free!
British Airways should reconsider how this property is marketed. Its promotional photographs create expectations the experience does not deliver.
A holiday should be about relaxing and making memories, not spending two weeks chasing staff and asking for basic standards.
We work hard for our money and deserve better. Savannah Beach Club, do better!
